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520 Reviews of Brandon Ford - Service Center
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August 05, 2013
Had a mix up with my original works service....quality care maintenance warranty issue..didn't get appropriate tire rotation. Contacted Mr Marocco and he set me up with Chad Wells to get the issue reso care maintenance warranty issue..didn't get appropriate tire rotation. Contacted Mr Marocco and he set me up with Chad Wells to get the issue resolved. In and out in less than an hour and they filled up my tank for the inconvenience. It's nice to see when a company just makes its right instead of making excuses! My first service experience at Brandon after buying Escape there. Thanks Tee. Always went to Elder...now I'll be going to Brandon Ford! Thanks to all involved!! More
by ggreen21
July 27, 2013
The new speed bumps are too high. My car bottomed out on them even though I was going super slow. Would be nice if they could be shaved down a little. Fear my exhaust and front spoiler on my GT 500 will b them even though I was going super slow. Would be nice if they could be shaved down a little. Fear my exhaust and front spoiler on my GT 500 will be ripped off the car. May have to go elsewhere for service if I can't safely get into the dealership. More
by smjrx7
Employees Worked With
John Lafemina
July 17, 2013
I brought my car in to the service department and spoke with John Lafemina and explained my situation about my vehicle. I told him that my car had a noise and vibration in the R/R tire. He explained tha with John Lafemina and explained my situation about my vehicle. I told him that my car had a noise and vibration in the R/R tire. He explained that it will take a few hours b/c I didn't have an appointment. He suggested the courtesy shuttle to get me back home. Long story short I came back to the service department around 6 pm after getting a call that my car was ready. John greeted me at customer service and explained to me about them replacing all 4 rotos. I was sooooo happy because I didn't have to argue or debate about me paying. It was totally free b/c I only had the car for 2 months. The service was excellent from the service department, even the shuttle driver was nice. Thanks Brandon Ford for your service. More
by drlindaj
Employees Worked With
John Lafemina
July 09, 2013
Upon having my vehicle towed in on sat afternoon I was unable to get a loaner car due to being after closing of enterprise closed. On the following Monday I had to leave several messages with no return ph unable to get a loaner car due to being after closing of enterprise closed. On the following Monday I had to leave several messages with no return phone calls. So I ended up having to leave work early to get an update on my car and to get a loaner car. At this time the only vehicle available was a Toyota sequoia. I met chad that evening and at this point the service went from horrible to wonderful. I really appreciate all the time he put in to make sure my car was taken care of. Thank you chad More
by Pgerhard
Employees Worked With
Chad wells
June 27, 2013
Best service related Experience anywhere ever, Period! Best service related Experience anywhere ever, Period! Roberto was fast And friendly, did what he said and exceeded my expectation. The girl at chec Best service related Experience anywhere ever, Period! Roberto was fast And friendly, did what he said and exceeded my expectation. The girl at checkout was friendly and new where my ticket was immediately, More
by Jamescir
June 25, 2013
Chad walked me through the whole process and was super helpful on how to get the warranty coverage accomplished. Great guy and great service. Thanks helpful on how to get the warranty coverage accomplished. Great guy and great service. Thanks More
by rporter210
Employees Worked With
Chad Wells
June 21, 2013
I stopped in to ask some questions about the maintenance program that I purchased with the truck. Chad walked me through the coverage and then he said we are not that busy right now. It was less than an hou program that I purchased with the truck. Chad walked me through the coverage and then he said we are not that busy right now. It was less than an hour and he had me and my truck back on the road. More
by v019632
Employees Worked With
chad wells
June 14, 2013
Ii Was greeted immediately in a very friendly manner. Ii Was greeted immediately in a very friendly manner. Buddy knew exactly what was needed after a very brief description from me. The service, even Ii Was greeted immediately in a very friendly manner. Buddy knew exactly what was needed after a very brief description from me. The service, even without an appointment, was done in about an hour. The waiting room was clean and pleasant. More
by Deringrose
Employees Worked With
Buddy Wisham
June 11, 2013
I currently have 2 ford vehicle's and have been going to Brandon ford for almost 2 years. I have been dealing with Scott and have not had any problems what so ever. The work has always been done correctl to Brandon ford for almost 2 years. I have been dealing with Scott and have not had any problems what so ever. The work has always been done correctly and on time. It has been a pleasure dealing with my service advisor and look forward to dealings in the future. More
by chuckles1960
Employees Worked With
June 04, 2013
John Lafemina is a knowledgeable and courteous service representative. He has a can do attitude towards helping and keeping me informed on the status of my car. He has an outgoing demeanor that puts one a representative. He has a can do attitude towards helping and keeping me informed on the status of my car. He has an outgoing demeanor that puts one at ease and that he cares about my service needs. I consider him an outstanding employee and a definite plus to Brandon Ford. More
by phooper6
Employees Worked With
Paul Hooper, John Lafemina
