Brandon Ford - Service Center

Service is Great! We've bought two new Fords, one for me, one for the wife in the past year and a half from Brandon Ford. Feel lucky to have gotten Chad Wells as a serv We've bought two new Fords, one for me, one for the wife in the past year and a half from Brandon Ford. Feel lucky to have gotten Chad Wells as a service advisor early after first purchase. He always goes above and beyond to help make sure we're not only getting what we need accomplished but answer some of my occasionally off the wall questions as well. While we live in Polk County we've made it a point to get both cars to Brandon Ford for any service needed. Concern, quickness and getting it done right yields 5 stars on all the ratings, except price which gets a four (only because I always feel I should get things done for $5 less...even when the total's $4.99...) Folks like Dan Gentile and Chad Wells have made us feel like we are part of the Brandon Ford 'family". A rarity these days that you should be proud of! Keep up the good work! More

Took the time to addressed my concerns I had some concerns related to a vibration on my 2013 F150 and was able to speak with the service manager at length to get an understanding of what th I had some concerns related to a vibration on my 2013 F150 and was able to speak with the service manager at length to get an understanding of what the cause might be and how we could best address the issue. He took the time to address my questions and work through the problem - something that is not always common in today's business environment. The service tech was great to work with and all of the work was completed on time and as promised. More

Check Engine light I had the pleasure of working with Chad Wells for service on my mother-in-law’s 2010 focus. Check engine light was on and the sensor was quickly repla I had the pleasure of working with Chad Wells for service on my mother-in-law’s 2010 focus. Check engine light was on and the sensor was quickly replaced under the Ford Extended Service Plan (which I highly recommend if you purchase instead of lease). The car was brought in on a busy Saturday and I was out of there earlier than I expected. The following week the check engine light came on again, and brought the car back to Chad. He and the service team exhausted all diagnostic possibilities, until they figured out that the gas tank had water in it from inactivity. These guys were brilliant! From beginning to end the service was great, including arranging for a rental car. Thanks again Chad! More

My vehicle had to be towed to your service center. Your service advisor (John) got started right away and had us on the road again very quickly !!! service advisor (John) got started right away and had us on the road again very quickly !!! More

Excellent service , convenient and performed in a timely manner. The service consultant was most attentive and knowledgeable. Additionally, he explained in detail which services had been performed and what manner. The service consultant was most attentive and knowledgeable. Additionally, he explained in detail which services had been performed and what upcoming services will be required in the future. More

My visit was for a safety recall (steering). I called for an appointment, was given one for my time frame. I arrived at the dealership and was immediately greeted and processed. I was told how long the for an appointment, was given one for my time frame. I arrived at the dealership and was immediately greeted and processed. I was told how long the repair would take (approx.) and that they would call me when the car was ready for pickup. All went as I was told and when I picked the car up I was fully briefed on what work had been done. This service was outstanding. Thank You Brandon Ford. Thomas R. Tomlin More

I was met immediately. I was able to use the shuttle to go shopping while my vehicle was being repaired. Scott took the time to talk to me about the repairs upon completion and made recommendations. Exce go shopping while my vehicle was being repaired. Scott took the time to talk to me about the repairs upon completion and made recommendations. Excellent service. More

I was greeted promptly and the staff was very friendly. They completed the service I requested in the time I was told it would take. I would recommend Brandon Ford to any one needing service They completed the service I requested in the time I was told it would take. I would recommend Brandon Ford to any one needing service More

Chad Wells is a credit to your organization. This was my second experience with Chad as my service advisor, first with my wife's Explorer and most recently with my F-150. Both times he went the extra mile second experience with Chad as my service advisor, first with my wife's Explorer and most recently with my F-150. Both times he went the extra mile to ensure difficult, intermittent computer related problems were sourced and properly corrected before my vehicle was returned to me. I'll definitely request him as my service advisor on my next service visit to Brandon Ford. More