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519 Reviews of Brandon Ford - Service Center
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May 28, 2014
Took the time to addressed my concerns I had some concerns related to a vibration on my 2013 F150 and was able to speak with the service manager at length to get an understanding of what th I had some concerns related to a vibration on my 2013 F150 and was able to speak with the service manager at length to get an understanding of what the cause might be and how we could best address the issue. He took the time to address my questions and work through the problem - something that is not always common in today's business environment. The service tech was great to work with and all of the work was completed on time and as promised. More
by kensinja
Employees Worked With
Steve Marrocco, Jose in service
Helpful April 23, 2014
Check Engine light I had the pleasure of working with Chad Wells for service on my mother-in-law’s 2010 focus. Check engine light was on and the sensor was quickly repla I had the pleasure of working with Chad Wells for service on my mother-in-law’s 2010 focus. Check engine light was on and the sensor was quickly replaced under the Ford Extended Service Plan (which I highly recommend if you purchase instead of lease). The car was brought in on a busy Saturday and I was out of there earlier than I expected. The following week the check engine light came on again, and brought the car back to Chad. He and the service team exhausted all diagnostic possibilities, until they figured out that the gas tank had water in it from inactivity. These guys were brilliant! From beginning to end the service was great, including arranging for a rental car. Thanks again Chad! More
by robertjw
Employees Worked With
Chad Wells
December 05, 2013
My vehicle had to be towed to your service center. Your service advisor (John) got started right away and had us on the road again very quickly !!! service advisor (John) got started right away and had us on the road again very quickly !!! More
by SteveMularz
Employees Worked With
John Lafemina
November 23, 2013
I brought my 2013 Ford Explorer in for a recall on my fuel pump Oct 9th, they examined my vehicle and said they would order the part. We got a note we thought stating the part was in. I made an appt for fuel pump Oct 9th, they examined my vehicle and said they would order the part. We got a note we thought stating the part was in. I made an appt for Nov 11th to have it put in. In the meantime my AC went, was blowing hot air. They looked at it and said that a rock hit my condensor and that road hazard was not covered under warranty. A truck that is only 9 months old, 8000 miles on it needs a new condensor? The front grill has about a 3x10 inch opening no screen protection and a rock hits it? 1 in a million chance. My thought, faulty design because every other car in your lot has some kind of protection. Over heating is just another design flaw. Needless to say a quote to fix it was $1025.00. I was highly upset, and was refusing to give ford anymore of my money. In the meantime, nothing was mentioned about my fuel pump, I assumed it was getting done along with my sync system being updated. The following days my brother, a New York mechanic call service mgrs and sales mgrs and got the price down to $260.00. My husband called a Ford Rep and they felt the dealership is doing there fair share. My brother worked for Chrysler and since this is such a rare incident he thought Ford should do at least a one time courtesy. If Ford wanted a repeat customer that would be my thought also. Still having bad thoughts about this I get the work done and 2 days later I get an e-mail saying my fuel pump part is in. What, I thought that was already done. No they just ordered it Nov 11th, which should have been ordred Oct 9th. I go back Nov 23rd to have my fuel pump fixed and they tell me Ford sent them the wrong part. Now if i took that as a logical answer they would have had me come back yet another time for this same thing that they recalled. Not until I complained did anybody research that it wasn't the wrong part but that ford changed the part number. So now this is the 4th time back and all this happened and do you know not one person apologized to me, they just kept blaming the Ford company, it isn't there fault. Working in retail mysef i know enough to apologize protrusively and if we want that costumer to come back we offer some kind of compensation. Of course I will not recommend anybody to this place, costumer satisfaction is # 1 in my book and I am not completely satisfied. It should not have taken 3 maybe 4 times to fix a problem they recalled. A one time courtesy for the condenser, if it doesn't happen that often, should not be any skin off there back. I had plans on buying a Ford Taurus after this ordeal I will never step foot into this dealership or any other Ford dealership again. More
by Ckryan
Employees Worked With
John Lafemina
November 13, 2013
Excellent service , convenient and performed in a timely manner. The service consultant was most attentive and knowledgeable. Additionally, he explained in detail which services had been performed and what manner. The service consultant was most attentive and knowledgeable. Additionally, he explained in detail which services had been performed and what upcoming services will be required in the future. More
by wfsrsa1
Employees Worked With
November 07, 2013
My visit was for a safety recall (steering). I called for an appointment, was given one for my time frame. I arrived at the dealership and was immediately greeted and processed. I was told how long the for an appointment, was given one for my time frame. I arrived at the dealership and was immediately greeted and processed. I was told how long the repair would take (approx.) and that they would call me when the car was ready for pickup. All went as I was told and when I picked the car up I was fully briefed on what work had been done. This service was outstanding. Thank You Brandon Ford. Thomas R. Tomlin More
by 1408gulf
Employees Worked With
Chad Wells
October 28, 2013
I was met immediately. I was able to use the shuttle to go shopping while my vehicle was being repaired. Scott took the time to talk to me about the repairs upon completion and made recommendations. Exce go shopping while my vehicle was being repaired. Scott took the time to talk to me about the repairs upon completion and made recommendations. Excellent service. More
by blskidoo
Employees Worked With
October 16, 2013
I was greeted promptly and the staff was very friendly. They completed the service I requested in the time I was told it would take. I would recommend Brandon Ford to any one needing service They completed the service I requested in the time I was told it would take. I would recommend Brandon Ford to any one needing service More
by clpugsley
Employees Worked With
Buddy Wisham
October 05, 2013
Chad Wells is a credit to your organization. This was my second experience with Chad as my service advisor, first with my wife's Explorer and most recently with my F-150. Both times he went the extra mile second experience with Chad as my service advisor, first with my wife's Explorer and most recently with my F-150. Both times he went the extra mile to ensure difficult, intermittent computer related problems were sourced and properly corrected before my vehicle was returned to me. I'll definitely request him as my service advisor on my next service visit to Brandon Ford. More
by gjaguars1
Employees Worked With
Chad Wells
October 03, 2013
Jose was a very nice guy and a great advisor! He made me feel comfortable and explained all the procedures very well, he is very knowledgeable. Its great that you guys have Spanish speaking representatives. feel comfortable and explained all the procedures very well, he is very knowledgeable. Its great that you guys have Spanish speaking representatives. I will definitely come back and recommend Jose to my friends and family More
by angelasar
Employees Worked With
Jose Neyra
