Brandon Ford - Service Center

GREAT service, friendly attitude and most of all...honest I have been dealing with John Lafemina for all of my Ford Escape needs for a while. They always say that for a 2006 vehicle, it's in great shape and I have been dealing with John Lafemina for all of my Ford Escape needs for a while. They always say that for a 2006 vehicle, it's in great shape and that is only because of the service department at Brandon Ford. John is always willing to work with me as far as fitting me in for an oil change or anything else that needs looking at. Are there some services they mention (brakes) that I will get done cheaper elsewhere, sure, but for things like oil changes or major engine issues...I will call Brandon Ford again and again! Some dealerships really try to take advantage of you like Brandon Hyundai, but then there are service departments like Brandon Ford that give you hope in an otherwise dishonest industry. Thanks Brandon Ford and John Lafemina for treating me like a friend rather than a customer. More

A/C Repair John was very professional and handled all the paperwork to get the a/c compressor replaced by the extended maintenance plan. The a/c works in all mod John was very professional and handled all the paperwork to get the a/c compressor replaced by the extended maintenance plan. The a/c works in all modes now. I was also happy to get a ride all the way to plant city since the car would not be finished for a few days. This was my first experience at Brandon Ford and plan on having all my maintenance done there. More

Great to deal with I drive all the way from Brooksville, Fl. to get work done on my mkx. I know I pass a lot of dealerships. Brandon Ford is worth the peace of mind know I drive all the way from Brooksville, Fl. to get work done on my mkx. I know I pass a lot of dealerships. Brandon Ford is worth the peace of mind knowing I'm getting great honest service. Robert is a great asset to this company. I will continue to recommend Brandon Ford. More

Very pleased with Brandon Ford service department From the time I talked to John my service advisor about what needs looking at , his phone calls letting me know what they found and fixed and pricing From the time I talked to John my service advisor about what needs looking at , his phone calls letting me know what they found and fixed and pricing was beyond what we have experienced at other dealerships. I also did not know they provided free shuttle service anywhere in Hillsboro County, the driver was. Very friendly, very polite. All together I would tell all my friends and family to take their autos to Brandon Ford More

Outstanding Service!!!!!! Brandon Ford provides the best service of any dealer in the Tampa Bay Area. The timeliness, friendliness and quality of service is in outstanding. Joh Brandon Ford provides the best service of any dealer in the Tampa Bay Area. The timeliness, friendliness and quality of service is in outstanding. John LaFemina has been my service advisor multiple times when I have my Ford F-150 serviced and again served Brandon Ford in an outstanding fashion ensuring i reviewed great service. Thank you for always making my experience a pleasant one. More

Throttle Body Issue Got a letter from Ford about the throttle body issue in my wife's 2012 Escape. Bill Currie Ford is closer, but after they tried to burn us twice on m Got a letter from Ford about the throttle body issue in my wife's 2012 Escape. Bill Currie Ford is closer, but after they tried to burn us twice on my daughters 2002 Escape, they will never see any of our vehicles again (if you want to test the integrity of a mechanic, send in a young girl with a "known" problem and a credit card. If they find and take care of that problem, and that problem only, you have just found an honest mechanic ... if all of a sudden the car you sent in for recall work, or whatever, "needs new brakes, front and rear at around $1,000" (when you personally replaced them yourself less than 9 months prior) , or "needs a new power steering pump for approximately $700" (when the problem is that the $7.00 line running from the reservoir to the pump has a crack in it at the spring clamp) ... it's time to find a new "factory" service center. After asking around, and checking online, I decided to try Brandon ... it's a bit further, but turned out to be well worth the drive. Roberto had the throttle body problem resolved promptly and professionally, and faster than I could have done it myself. I had some other minor warranty issues that have been going ignored, and some that I had addressed personally to avoid going back to Currie, which I discussed with Roberto and he went above and beyond what my past experiences with "factory" service centers have been to address or assure me that they will be able to take care of all of my stated concerns, and any others that may occur later. I will have no problem taking my wife's Escape back sometime next week to handle the warranty issues, which because of previous issues elsewhere, I was going to do myself. I'm confident they will do a great job in a timely manner, and highly recommend Robert Lopez to anyone in need of prompt, professional work on their Ford truck or automobile... More

Brake Rotors I took my 2021 F150 to Brandon Ford for a check on the vibration I would get upon braking. I spoke with Robert Lopez who took my information informing I took my 2021 F150 to Brandon Ford for a check on the vibration I would get upon braking. I spoke with Robert Lopez who took my information informing me that he would let me know what would need to be done. In less than 20 minutes he informed me of what was going to happen and how long it would take to fix. He to me that I would be ready to go in 2hrs. All four rotors were turned and I was on my way in less than 2hrs. I was told what was found how long it would take and all with a smile. More

Service is Great! We've bought two new Fords, one for me, one for the wife in the past year and a half from Brandon Ford. Feel lucky to have gotten Chad Wells as a serv We've bought two new Fords, one for me, one for the wife in the past year and a half from Brandon Ford. Feel lucky to have gotten Chad Wells as a service advisor early after first purchase. He always goes above and beyond to help make sure we're not only getting what we need accomplished but answer some of my occasionally off the wall questions as well. While we live in Polk County we've made it a point to get both cars to Brandon Ford for any service needed. Concern, quickness and getting it done right yields 5 stars on all the ratings, except price which gets a four (only because I always feel I should get things done for $5 less...even when the total's $4.99...) Folks like Dan Gentile and Chad Wells have made us feel like we are part of the Brandon Ford 'family". A rarity these days that you should be proud of! Keep up the good work! More