Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
520 Reviews of Brandon Ford - Service Center
Sort by
January 10, 2015
Awesome service John is the man!!! Love this service center....I always take my vehicles there and to John. He always has a great attitude and is extremely helpful. John is the man!!! Love this service center....I always take my vehicles there and to John. He always has a great attitude and is extremely helpful. He doesn't try to cell you services you don't need and provides the answers to the questions I need.... More
by Keith
Employees Worked With
John Lafemina
January 08, 2015
Update your records I don't understand why you refer to this service as my first experience. I have been having my car serviced by you ever since I bought it from you ov I don't understand why you refer to this service as my first experience. I have been having my car serviced by you ever since I bought it from you over 4 years ago. You need to check your records and see that I have had a maintenance contract with you More
by Barry
Employees Worked With
January 08, 2015
Mustang GT 2013 power steering issues Usually I hate to take a car back to a dealership for warranty due to the hassle that it is to get the claim under warranty. However in this dealer wh Usually I hate to take a car back to a dealership for warranty due to the hassle that it is to get the claim under warranty. However in this dealer which was not the one that I purchase the car, they really took care of me and fix the issues for no cost. Most say thanks to Gio for keeping me updated every day on the status of my car and getting me back on the wheel. I never go to a dealership for oil changes, but just because the service was so good I will take it even if the cost is a bit more. More
by Amador787
Employees Worked With
The person is not listed above he goes by Gio., Gio Vescera
January 06, 2015
Service department We bought our new Ford F-150 from Brandon Ford & we have it serviced at Brandon Ford! It's a great dealership! The people there are super nice. We bought our new Ford F-150 from Brandon Ford & we have it serviced at Brandon Ford! It's a great dealership! The people there are super nice. More
by Norie
Employees Worked With
December 30, 2014
Unprofessional, time consuming, frustrating I arrived at the dealership to have four take-off tires and rims installed. I was told it would take an hour which turned out to be two hours. When my I arrived at the dealership to have four take-off tires and rims installed. I was told it would take an hour which turned out to be two hours. When my truck was returned to me, to my surprise the four old tire and steel wheels were in the bed of my truck. I was never informed this was going to be the case. When I was driving the 20 mile trip back to my home the truck had severe vibrations (tires were not balanced) and the tire pressure dash light had come on. I returned to the dealership the next day to have the issues addressed. After waiting about 90 minutes the service advisor summoned me to tell me there was a problem. The tire sensors in the 2014 rims were not compatible with the 2008 F-150. I was informed to fix the issue I would need to bring back the old tires and rims so the tire sensors could be extracted and then installed in the 2014 rims and tires or just live with the tire sensor light on. I had taken the old steel wheels and tires to a salvage yard the same day the new tires and rims were installed because I had no place to store the old rims and tires. I called the salvage yard and they indicated they had the needed 2008 tires sensors. I relayed that message to the service advisor and he informed me that the dealership had no means to drive to the salvage yard and that task was up to me to complete. So I then had to make another 15 mile round trip to and back from the salvage yard in my truck. When you consider the installation did not go properly on the first day I had to return to the dealership which meant another 40 mile round trip. On the second trip to the dealership I was there for more than five hours to have corrected what should have been done on the first trip. All told in the two day experience I spent for than 7 hour at the Brandon f Ford dealership and had to drive an additional 55 miles for something that should have been completed on the first trip. I had asked to speak to the service manager after being at the dealership for approximately three and a half hours into my second trip and when I left the dealership some time later ( 1 and 1/2 hours) the service manager never even attempted contacted me about the situation. I asked the service advisor for some sort of compensation and his reply was, "We're doing the work free". I had paid $1500.00 dollars for the rims and tires and the work was not free by my standards so his comment was without merit, quite frankly I found Roberto Lopez to be totally unprofessional, tactless, uncooperative and most of all offensive. Considering the way I was treated, the time spent, the additional trip and the mileage driven on the second trip I never want to ever go back to Brandon Ford for any reason. More
by TheGlenner
December 27, 2014
It was a great experience. I brought my 2013 Escape in for an oil change and tire rotation. I didn't have an appointment, but I was in and out in about an hour. That was gre I brought my 2013 Escape in for an oil change and tire rotation. I didn't have an appointment, but I was in and out in about an hour. That was great. More
by Cacandy13
Employees Worked With
Ronald Sorg
December 25, 2014
Great service Brought my F-150 in for two warranty repairs, Scott Parker was great and very customer service oriented. After picking up my vehicle, I realized it h Brought my F-150 in for two warranty repairs, Scott Parker was great and very customer service oriented. After picking up my vehicle, I realized it had a vibration that was not there before. I called Scott and he told me to bring it back in right away. They took care of the issue and repaired it at no charge. I highly recommend this dealership. More
by Jimbo2014
Employees Worked With
December 16, 2014
#1 FORD DEALER As always I was taken care of immediately told it would be about 1-1/2 hrs. and my 2010 F-150 was done before that. Another very satisfied customer. As always I was taken care of immediately told it would be about 1-1/2 hrs. and my 2010 F-150 was done before that. Another very satisfied customer. Carl Correll Riverview, FL More
by doloresduncan.correll
Employees Worked With
Giorgio Vescera, Gio Vescera
December 14, 2014
Very satisfied. My visits to Brandon Ford from the purshase of my Ford Ranger in 2001, my Crown Vic. in 2005 and now my 2011 F-150 purchased in January of 2012 to my My visits to Brandon Ford from the purshase of my Ford Ranger in 2001, my Crown Vic. in 2005 and now my 2011 F-150 purchased in January of 2012 to my last visit December 9, 2014 have all been a very excellent experience. I am a true believer that if man made it, something will go wrong with it. Scott Parker has gone out of his way to make sure that when my vehicle is returned to me, the problem has been resolved or the required maintenance has been completed. Great job. Thank you. More
by anibo1961
Employees Worked With
December 13, 2014
Maintenance call I went to the dealership to get my routine maintenance done as well as a factory recall for a minor electrical issue. I had resolved just to wait for I went to the dealership to get my routine maintenance done as well as a factory recall for a minor electrical issue. I had resolved just to wait for my car. About 10 minutes into my wait John L. Offered to put me in a rental car due to the time it was going to take. Thanks Brandon Ford and thanks John. More
by Micah Joiner
Employees Worked With
John Lafemina
