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520 Reviews of Brandon Ford - Service Center
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June 30, 2015
Amazing experience I had such a great experience with Brandon ford getting my oil change and tire rotation! It was quick fast and in a hurry! I will definitely go back t I had such a great experience with Brandon ford getting my oil change and tire rotation! It was quick fast and in a hurry! I will definitely go back to get further services done More
by Amcreynolds
Employees Worked With
Giorgio Vescera, Gio Vescera
June 27, 2015
Best Customer Service in the Business Jason Barber was truly amazing. He took care of my car and keep me completely informed along the way. He completely understands that great customer se Jason Barber was truly amazing. He took care of my car and keep me completely informed along the way. He completely understands that great customer service means. No is not an option. I'm a customer for life. More
by Clcarmike
Employees Worked With
Jason Barber, Jason Barber
June 27, 2015
excellent service Gio & the service was excellent on our 2013 Fusion & Focus. The "other Ford" dealer would not do the bumper to bumper work that you did. Gio & the service was excellent on our 2013 Fusion & Focus. The "other Ford" dealer would not do the bumper to bumper work that you did. More
by Ford nut
Employees Worked With
Gio, Gio Vescera
June 26, 2015
Awesome and expedient service for my Mustang!! I brought my Mustang in for service to fix my speaker and get a complete oil change. My car was serviced and completely ready to go in 24 hours. Tha't I brought my Mustang in for service to fix my speaker and get a complete oil change. My car was serviced and completely ready to go in 24 hours. Tha't what I call "Excellent"!! More
by L. Bullara
June 02, 2015
Extortion and Racketeering Worse every time I'm forced to come here! I hate this place. I made an apt and arrived early. I waited 10 min in the lobby b/c they were unforthc Worse every time I'm forced to come here! I hate this place. I made an apt and arrived early. I waited 10 min in the lobby b/c they were unforthcoming about what to do when you get here. Employees in the immediate area ignore you entirely. They broke my original key fob while copying it. $181 this time, for a duplicate ignition key and the loss of a functional key fob. This place makes me physically sick. More
by TheyScrewUsWithNoLube
March 03, 2015
arrogant and condescending Went to Brandon Ford dealer today to talk to Wayne Hammond about some Body Shop service talked to his assistant 4 hrs later get a call from the body s Went to Brandon Ford dealer today to talk to Wayne Hammond about some Body Shop service talked to his assistant 4 hrs later get a call from the body shop manager who got real arrogant and condescending to me stating that he just got yelled at by Wayne Hammond for honoring something that happened 3 yrs ago. Unbelieveable to think that this past weekend they were advertising about striving to be the #2 Ford Dealer in the Country. If all of the managers at Brandon Ford treat their customers like this they won't stay on top for long. Had the BS manager. Basically when the BS manager came to honor his word he turned it around on me because I had to send my daughter to get the repair completed while I was tending to my father who hads a serious heart attack and was not able to handle this myself. Long story short 2 months later after burying my father and moving my mother I retruned home went to see Wayne Hammond and his BS manager called me furious that as he "stated went over his head to his boss". Well I say if your not going to honor your word why would I waste my time and his and talk to the GM whose managers are a reprsentative to Wayne Hammond, Brandon Ford, and the Ford Motor Company. Here is a quote from Wayne Hammond and based on the BS managers distasteful words I beleive this quote to be the opposite of Mr Hammond. Judge for yourself and I hope that the fruit of this quote finds better ways for you and Brandon Ford Wayne: "Do the right thing for the customer." I’ve been successful from the start in the car business because I’ve always done the right thing for the customer,” Hammond said. “I teach my people to do the same thing: To treat the customer right.” Send the BS manager to some Customer Service - Telephoine etiquette courses John Hanagriff More
by John H.
Employees Worked With
Body Shop Manager / Wayne Hammonds Assistant
February 17, 2015
Top Notch Experince I brought my SUV in for its first maintenance service. The experience was excellent bar-none. Tyler Figueroa's knowledge and can-do attitude couple I brought my SUV in for its first maintenance service. The experience was excellent bar-none. Tyler Figueroa's knowledge and can-do attitude coupled with his customer service skills were beyond expectations. Mr. Figueroa will be my Point of Contact for the next time my vehicle is to be serviced. More
by Mel Brown Sr
Employees Worked With
Tyler Figueroa
February 17, 2015
Great job. Big xxxxxxfor Tyler. I started doing my service in Brandon ford after I was disappointed in Bill Currie's staff. I was hearing weird metallic noises coming from driver's s I started doing my service in Brandon ford after I was disappointed in Bill Currie's staff. I was hearing weird metallic noises coming from driver's side of my vehicle. In Bill Currie they said that there is moisture on my wheel (still got a paper for that) and claimed that problem is gone. It wasn't. I asked my service advisor Tyler to check this out again and see what is going on with that. They spent some time looking for a problem and it turned out that it is something more complicated. Finally they had an answer for me and found a solution. Other than that Tyler and one of the mechanics drove with me twice to make sure that everything is all right. I really appreciate Tyler's help and what Brandon Ford did for me. Other than that I didn't have to pay anything because my car is still on warranty. I will keep doing all my service work in their location and will recommend Tyler and their service crew to anyone I know. Thank you guys. More
by SN
Employees Worked With
Tyler Figureoa
February 14, 2015
Hands down, the best in customer service! Treated as if we were family. Brandon Ford has the best staff.... Ever!! :-) We needed our truck serviced and we were kept up to date on the status Treated as if we were family. Brandon Ford has the best staff.... Ever!! :-) We needed our truck serviced and we were kept up to date on the status of the repairs. Drop off and pick up was quick and easy, no waiting around. Thank you for being so helpful and kind!!!! More
by Lilmomma8315
February 12, 2015
FastService Robert was awesome. I had several warranty issues and Robert took care of all of them very quickly. I just wish I would of seen the free tire rotation Robert was awesome. I had several warranty issues and Robert took care of all of them very quickly. I just wish I would of seen the free tire rotation first before paying the $10.00. but I'll catch it next time. PS I travel all the way over from North Tampa to have my service work done. That should tell you how I feel about Robert and Brandon Ford. Bob Bruner More
by notime
Employees Worked With
