Brandon Ford - Service Center

Professional Scott Parker was a gentleman to work with. This was my first time getting service on my Explorer since I bought it several months ago. The car was k Scott Parker was a gentleman to work with. This was my first time getting service on my Explorer since I bought it several months ago. The car was kept overnight because a part was not in stock so I had to get a rental. Everything went so smooth. Repairs done and I'm one happy customer ! More

Great and fast service I worked with Gio and he was very professional and got me out in a reasonable time even without an appointment. He was attentive and observed that my I worked with Gio and he was very professional and got me out in a reasonable time even without an appointment. He was attentive and observed that my tail light was out without me mentioning it. More

VERY VALUED CUSTOMER EXPERIENCE Mr. Scott Parker is an excellent Service Representative, he is courtesy, fair, and professional. He diagnosis my vehicle and allowed me to know the ex Mr. Scott Parker is an excellent Service Representative, he is courtesy, fair, and professional. He diagnosis my vehicle and allowed me to know the exact nature of the problem. He was very patient with me and never pressured me to make any sudden decisions. I was able to use a coupon suggested by the Service Desk Representative Katie which reduced my prices in half. My visit was unlike any other. I had the shuttle van to drop me off at work and promptly pick me up; Service Shuttle Driver Mr. Lorenzo is very concern about getting customers to their destinations on time and safely. I will be sure to refer customers as well as friends, and family members to Brandon Ford. I will never forget my experience without any doubt, "I was treated like a very valued customer". What a phenomenal experience!!! More

Oil change/tire rotation Service completed on timely basis, and all our concerns were addressed. We checked out the 2015 F-150 trucks while we waited......getting ideas for ou Service completed on timely basis, and all our concerns were addressed. We checked out the 2015 F-150 trucks while we waited......getting ideas for our next Ford! More

recent service We love this dealership. My appt was 11:30 & out at 12, oil change fluid check and tire rotation. Awesome job. Very happy. We used another ford d We love this dealership. My appt was 11:30 & out at 12, oil change fluid check and tire rotation. Awesome job. Very happy. We used another ford dealership due to location but never again More

CAROL AND I WORKED WITH BRUCE OUR SERVICE AGENT. THIS WAS THE BEST SERVICE EXPERIENCE WE HAVE EVER HAD, BRUCE PROVIDED US A RENTAL FORD F-150 WHILE THEY WORKED ON UPDATING OUR NAVIGATION SYSTEM, BR THIS WAS THE BEST SERVICE EXPERIENCE WE HAVE EVER HAD, BRUCE PROVIDED US A RENTAL FORD F-150 WHILE THEY WORKED ON UPDATING OUR NAVIGATION SYSTEM, BRAKE ROTOR REPAIR, AND TRANSMISSION PROBLEM REQUIRING A NEW PUMP. IT TOOK TWO OR THREE DAYS INCLUDING THE WEEKEND. BRUCE CONSTANTLY KEPT US UPDATED AND I TOLD HIM WE ARE NOT IN A HURRY WE HAD A NEW F-150 TO DRIVE. MOST EVERYTHING WAS ON WARRANTY AND BRUCE WAS ONE OF THE BEST SERVICE AGENTS WE HAVE HAD. More

1 of a kind dealership they take care of there custmers till there 100% satisfied i have bought 2 cars an would tell anyone looking to buy a car come by give otis a chance t they take care of there custmers till there 100% satisfied i have bought 2 cars an would tell anyone looking to buy a car come by give otis a chance to find you the perfect deal you cant live without!! More

Great Service Department The works, and tire pressure monitor check. Roberto stayed on it, ,kept me informed, friendly, timely, the kind of service adviser that will keep me The works, and tire pressure monitor check. Roberto stayed on it, ,kept me informed, friendly, timely, the kind of service adviser that will keep me coming back! Thanks More

Great service Gio went above & beyond to get a quote for a cosmetic repair while my car was getting an oil change. He made the experience stress free and I'm confid Gio went above & beyond to get a quote for a cosmetic repair while my car was getting an oil change. He made the experience stress free and I'm confident about proceeding with the repair! I also appreciate texting as a form of communication as my work days tend to be spent in meetings so I'm not always available. Thank you! More

Great service, very happy I am very happy with the dealership overall and particularly with the service department and customer service. I would highly recommend the facility t I am very happy with the dealership overall and particularly with the service department and customer service. I would highly recommend the facility to anyone. More