Brandon Ford - Service Center

Fast, friendly service I called & talked to Gio on the phone when I realized my vehicle was having an issue, he had me bring it in that day after work(Monday) & made sure I I called & talked to Gio on the phone when I realized my vehicle was having an issue, he had me bring it in that day after work(Monday) & made sure I had a vehicle from enterprise to drive, diagnosed & had mine fixed by Wednesday morning - fast friendly no hassle service as I had experienced elsewhere - the cashier in the service dept was exceptionally knowledgable and very friendly and customer service oriented More

JC Clements & Bernard Flemi were as always very professional This is at least the 7th Car / truck that I purchased through J.C. I will keep coming back. Always profession in both the service department and sale This is at least the 7th Car / truck that I purchased through J.C. I will keep coming back. Always profession in both the service department and sales More

Dropped car off for recall work. Gio met us and everything went perfectly. He made the experience easy and hassle freee. Will definitely consider Brandon Ford in the futre for other Gio met us and everything went perfectly. He made the experience easy and hassle freee. Will definitely consider Brandon Ford in the futre for other work. More

Had to have the platinum emblem replaced. Zoran Krekic called the collision center & had them order for me. We appreciate & love our ford family. We feel like family and they always take good Zoran Krekic called the collision center & had them order for me. We appreciate & love our ford family. We feel like family and they always take good care of us. This is our 3 rd new expedition. Robert Lopez in service always takes care of our service needs & j.c. Clements helps us when we are looking to buy. We love brandon ford. Wayne Hammond has a great group of employees. They are always very nice. More

Polite and helpful I brought my car in for a engine air filter and a lost hubcap. Gio was very professional and helpful. I mentioned a concern I had that was covered und I brought my car in for a engine air filter and a lost hubcap. Gio was very professional and helpful. I mentioned a concern I had that was covered under my warranty. He immediately addressed the issue unlike the dealership that I bought my car from in Tampa. They underplayed it not listening to my concerns while trying to sell me a package maintenance. You have won my business. I only wish I had bought a car from you. Lesson learned. Great job!!! More

key fob flop Made an appointment last week. Explained I needed to have a spare key fob made for my Escape. They said a special tech plus a manager would need to b Made an appointment last week. Explained I needed to have a spare key fob made for my Escape. They said a special tech plus a manager would need to be on hand. So I I I made an appt. When I showed up. They needed to keep my car untill those persons could get together. (That's what the apppointed time was for! ) that is twice now I have made an appt and they could not service it until "sometime later today". The other was a run of the mill oil change. Very poor service here Even though I scheduled early and first thing in the morning, they are running behind...really?! They are two for two and I have no reason to believe it would ever be anything different. More

Service As usual, and once again, I received top notch service from Scott and Brandon Ford. I am so glad that we purchased our vehicle from Brandon Ford. At t As usual, and once again, I received top notch service from Scott and Brandon Ford. I am so glad that we purchased our vehicle from Brandon Ford. At the original purchase no one was pushy like other dealers, and that is one of the reasons that we originally purchased here. Our next vehicle will also be from Brandon Ford :) John T More

Service Deptartment was very responsive Great service for a last minute repair before heading on a trip. The repair was boarder line as to wether or not is was covered by the warranty but th Great service for a last minute repair before heading on a trip. The repair was boarder line as to wether or not is was covered by the warranty but they covered it. I really appreciated the military discount and the prompt service that allowed us to travel as planned. More

Service Know that if Brandon Ford to repair an issue you may have take your vehicle back and forth to the dealership at your time and expense until they actua Know that if Brandon Ford to repair an issue you may have take your vehicle back and forth to the dealership at your time and expense until they actually fix the issue and they may use a "cheaper route" to repair over and over (at your time and expense going back and forth to dealership). Only after a "sufficient" number of these return trips will they then take a "more expensive" repair route as this must be approved by management, it does not matter if you have purchased a maintenance plan or not. It is their bottom line that counts not yours as the consumer. Make sure to ask your service advisor if they will be keeping your vehicle overnight, they won't tell (but you will sitting by the phone waiting on that call). More