Brandon Ford - Service Center

Total Excellence in Service I brought my car in for a troublesome issue with the Sync system and routine maintenance. Jason spent the time to make sure he understood the issues a I brought my car in for a troublesome issue with the Sync system and routine maintenance. Jason spent the time to make sure he understood the issues and then went to work on addressing it.I was kept informed of progress and treated politely throughout the process. Scott remembered me from earlier service visits and also asked how things were going. I drive extensively, so quick, accurate repairs are crucial to me. This dealership and its staff do a fantastic job. Others could learn from them. That is what keeps me coming back to purchase and have my vehicles cared for by Brandon Ford. This is my fifth car from this dealership and I plan to buy here again when I need another. More

Great Service! Had another excellent experience at Brandon Ford. Had my 2014 Ford Explorers 45K service completed. Gio Vescera provided outstanding service! Thank yo Had another excellent experience at Brandon Ford. Had my 2014 Ford Explorers 45K service completed. Gio Vescera provided outstanding service! Thank you very much Gio More

Excellent Service Thank you, thank you, thank you. My car is running soooo much better. You all at Brandon Ford really live up to the customer service experience! You'v Thank you, thank you, thank you. My car is running soooo much better. You all at Brandon Ford really live up to the customer service experience! You've always taken my concerns seriously and are ready to go the extra mile. Other dealerships do not compare. Gio always takes great care of me and my car. I can't say enough about what a truly professional staff you have. It's clear that Brandon Ford takes their job seriously. Here is a shout out to the mechanics, "Great Job"! Again thank you all for a wonderful experience. More

Fusion Gio did a great job. He was very accommodating in understanding my concerns and scheduling my repairs. He did a great job of keeping me informed as we Gio did a great job. He was very accommodating in understanding my concerns and scheduling my repairs. He did a great job of keeping me informed as well as completing the job on time. Also appreciate having the van available. More

Christian was AWESOME! I scheduled an appointment for The Works Oil change and tire rotation at 10:30. When I got there I could tell it was busy. When Christian came to my v I scheduled an appointment for The Works Oil change and tire rotation at 10:30. When I got there I could tell it was busy. When Christian came to my vehicle I told him that I needed to be out of there by 12:00 to get to work. Christian told me not to worry that he would make sure that I would be on time. I was surprised when Christian came in the waiting room at 11:45 to tell me I was all ready to go! I always go to Brandon Ford for service and would definitely recommend it to everyone! More

Battery problem My battery died twice on my 2013 Ford edge in the last few weeks. Under warranty, replaced it and on my way. Thanks for being so courteous too. My battery died twice on my 2013 Ford edge in the last few weeks. Under warranty, replaced it and on my way. Thanks for being so courteous too. More

Fast Simple Experience Usually I would not respond to this type of survey because I never get any feedback with respect to my comments. My recent experience with Brandon For Usually I would not respond to this type of survey because I never get any feedback with respect to my comments. My recent experience with Brandon Ford was above what was anticipated. We were met by courteous staff who promptly took our vehicle away for servicing. My wife and I went in the customer lounge but then decided to view to lot and explore the available used cars. A short while later a service associate found us to say the vehicle was ready, everything had been completed, oil changed etc., and the vehicle was in top shape. He then showed us to the cashier booth where a pleasant young lady look after our invoice. All in all a very pleasant, efficient experience with a comfortable feeling that we had been looked after by professionals. Good reason why we bought our vehicle at Brandon Ford!! More

Routine Maintenance Nick Makrides is a super service advisor! He keeps you informed on the progress of the service work and always gives accurate estimates of the time it Nick Makrides is a super service advisor! He keeps you informed on the progress of the service work and always gives accurate estimates of the time it will take to get the job done. Thanks Nick More

Service I take all my ford cars and trucks to ford. Scott Parker does a fantastic job insuring my cars are taken care of. I am extremely picky about my cars I take all my ford cars and trucks to ford. Scott Parker does a fantastic job insuring my cars are taken care of. I am extremely picky about my cars, Scott knows it and make sure my cars are returned clean. More

Service my car for Recall on Door Locks Scott Parker provided excellent customer service. My recall problems were addressed in a timely manner, for pickup the next day. Thank you in advance Scott Parker provided excellent customer service. My recall problems were addressed in a timely manner, for pickup the next day. Thank you in advance. I recommend that a multi-point inspection be conducted on all vehicles when they come in for a service call. It was not done on my car, so I will have to select a new date to bring it in for this service. More