Brandon Ford - Service Center

Had a brake problem and they fixed it perfectly and fast! I trust the service department of this dealership tremendously. They are honest, do great quality work, and get you on your way quickly with no quest I trust the service department of this dealership tremendously. They are honest, do great quality work, and get you on your way quickly with no questions asked. More

First Service Department Experience Jason was very helpful; the work was done promptly; Every indication is quality workmanship (too early to be absolutely positive!); overall - One of t Jason was very helpful; the work was done promptly; Every indication is quality workmanship (too early to be absolutely positive!); overall - One of the better service stops I have had (and since I am 73 years old... there have been lots of service stops over the years. Three words = Excellent Customer Service! More

Brandon Ford, S.O.S. as any other dealership! When first approached, I told the service writer that I needed my oil changed and brakes checked. He asked me if I wanted a tire rotation. I said yes When first approached, I told the service writer that I needed my oil changed and brakes checked. He asked me if I wanted a tire rotation. I said yes. He told me it was an extra charge. I asked, "Why, the mechanic has to remove the tires to check the brakes?" I was told, it didn't matter, it was a chargeable item, the mechanic has to take a couple of steps to swap out the tires, that's labor and that's the way it is and it cannot be changed.. I told him to forget the brake job and tires, I'll take it someplace else, just do the oil. He got the paperwork and noticed that Geo normally did my service write up so he handed me off to Geo. It was Geo who told me not to worry about that extra charge for the tire rotation that he would take care of that. My question is did he, or did I pay for it? I don't know. The price could have been and probably was thrown into the brake job and I'll never know it. For Brandon Ford to have such a money grabbing policy is ridiculous! How many suckers to you people pull that on and get away with it? It really makes me not want to come back! I can get screwed anywhere. I've purchased three vehicles from Brandon Ford but you obviously could care less and I'm the fool who keeps coming back! The biggest issue I have is having the service writer, the mechanic and everyone else who touches the vehicle on some kind of commission basis. No one there represents my interest. It's all about how much money can you bleed out of the customer! I certainly am not comfortable in leaving my vehicles with you. I have to question everything that is told to me as to whether or not it's the truth or is it just another scam to get more money from me! The other problem is that Brandon Ford could really care less. It's to big to care about the customer. That's been proven to me over and over again. I'm thankful to Geo, but he's one person and I'm sure he walks the fence with some of these issues. Your goal, I'm sure, is to keep selling cars and to keep overselling the customer. As a dealership, there's really nothing that sets Brandon Ford apart from any other dealership. I use to think so but your the same as any other. More

Brandon Ford Service Department is terrible. WOW!! My 4/15/19 negative post for Brandon Ford Service Dept has been deleted?? Can't believe this!! Is this site payed off by Brandon Ford??? I have WOW!! My 4/15/19 negative post for Brandon Ford Service Dept has been deleted?? Can't believe this!! Is this site payed off by Brandon Ford??? I have another one coming up, lets see how long before this one is deleted!! My replaced calipers are not covered by my premium extended warranty that I bought because I didn't go to a Ford dealership to get it down!! I TRIED FOUR TIMES OVER THE PAST 12 MONTHS AND NO ONE THERE COULD FIND THE PROBLEM EVEN AFTER I TOLD THEM MY CALIPERS WERE STICKING. NOW I AM OUT $400!!! THANKS BRANDON FORD SERVICE DEPARTMENT!! Oh, and do me a favor, DO NOT RESPOND WITH YOUR GENERIC AUTO RESPONSE THAT YOU SAY TO ALL NEGATIVE REVIEWS!!!! More

Ford Escape service I was able to drop my vehicle off in the morning and pick it up in the afternoon, with no issues. We get all of our service performed here. I was able to drop my vehicle off in the morning and pick it up in the afternoon, with no issues. We get all of our service performed here. More

Service Good people and service, the sales man Tommy Shelly remembered my self and my wife's name, and ask how everything is going, thank you Good people and service, the sales man Tommy Shelly remembered my self and my wife's name, and ask how everything is going, thank you More

Completely satisfied Robert from service was great to work with. I felt like I was taken care of from the second I came into the service department till the time I picked Robert from service was great to work with. I felt like I was taken care of from the second I came into the service department till the time I picked up my car. Thank you robert for excellent service. More

Did not fix I will say you serviced my 99 pickup with a large price tag but had to return it as not fixed. Please fix the problem. I will say you serviced my 99 pickup with a large price tag but had to return it as not fixed. Please fix the problem. More

oil change tires rotated, factory recall i went to Brandon ford to service my 2014 escape the people were very professional and courteous. they did the job and all is fine i would highly rec i went to Brandon ford to service my 2014 escape the people were very professional and courteous. they did the job and all is fine i would highly recommend them to any bodywho needs auto service More

Very Pleased We were traveling and began having car trouble . Using our phone, we identified the closest Ford dealer and drove there. They took in the vehicle and We were traveling and began having car trouble . Using our phone, we identified the closest Ford dealer and drove there. They took in the vehicle and determined the problem. They let us know they needed to order the part and were hopeful but could not promise it would be delivered the next day. The part was delivered and the repair was made. They were attentive to our situation and did their best to get the vehicle repaired in the most efficient time frame possible. We were back on the road within 26 hours. We were very pleased with the dealership. Good popcorn also! More