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520 Reviews of Brandon Ford - Service Center
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August 08, 2024
Refuse to make an appointment for a PAID diagnostic on a 2012 Focus with 145k miles because it is too 'Old'. That tells me all I need to know about their commitment to the product. Would never consider 2012 Focus with 145k miles because it is too 'Old'. That tells me all I need to know about their commitment to the product. Would never consider them for service, and certainly not purchase based on that alone. More
by paul.shaffer6
Employees Worked With
None
January 21, 2024
I had a problem with my 2015 ford truck taking fuel into tank, it would shut off after about 3 seconds of fueling. I went on line to see if i could solve the problem myself, i discovered that the EVAP purge tank, it would shut off after about 3 seconds of fueling. I went on line to see if i could solve the problem myself, i discovered that the EVAP purge canister on top of the engine would cause the fueling problem and it was easily replace which i did, i replaced it but did not solve problem, further research said to replace the EVAP charcoal canister on frame rail, i installed brand new charcoal canister with no fueling problem results. I then checked with a voltmeter the plug going into the solonoid on the charcoal canister and discovered no voltage at all. This is when i decided to take the truck to brandon ford where i bought it brand new in 2015 on the 13th of this month, 7 days later on the 19th , when i dropped off the truck on the 13th in the service isle i gave a female a discription of what the problem was and a typed note of the brand new parts i had installed and that there was no voltage going to Evap charcoal canister on frame rail when ignition was turned on, i told this gal to make sure this typed note gets to the technition, very important the tech knows there is no power going to solonoid when it should be! I get a call from Mike abati that i need the brand new parts replaced that i installed. I was in key west when mike called, when i got home i connected a 12 volt source to my old Evap charcoal canister solonoid and it worked just fine. this tells me the parts the tech replaced that where brand new were working parts. when mike abati called on the 19th that the truck is fixed and running fine, i asked him what was the problem, he said the solonoid plug was bad and it was replaced. i paid just under 600$ and received truck, i got under truck and had my wife turn on the ignition and EVAP charcoal canister solonoid didnt actuate, i went to closest filling station and fuel wouldnt go into tank, one other thing, when checked solonoid to see if it was working i noticed that the the solonoid plug ( the plug with on power going to it was originol 2015 plug} mike said he had it changed, that was mikes first bare faced lie, i asked mike if he tried putting fuel in the tank to see if its was working properly and he said he did, that was mikes second bare faced lie, I no this to be a fact because my fuel range on dash board hadnt changed a mile since i dropped off the truck, after dropping off the truck back at brandon and telling mike that nothing been fixed that i just paib 600$ for he said leave it and he would call me at 5pm to see what the tech had to say, mike called at 5pm and said the tech thought it might be the fuel nozzle pipe going into the tank, this may or may not be the the problem, but throwing parts at a problem sounds like brandon ford techs do not have a clue, and mike abati is a bare faced liar!!!!! I picked up the truck yesterday because the truck needs to go to to a competent mechanic!! hey brandon ford , mike abati and tech, thanks for screwing me out of 600$!!!!! Theres and old saying, scratch a liar find a theif!!! I have been buying new F150s since the year 2000 but i will never buy a new one from brandon ford!!!!!! More
by Dan
Employees Worked With
October 06, 2023
Not sure what to make of Brandon Ford. Bought several vehicles from them over the years and still have 3 of them. Serviced them regularly and had no issues. I was very happy with the quali Bought several vehicles from them over the years and still have 3 of them. Serviced them regularly and had no issues. I was very happy with the quality of service I received for the last 8-10 years. Brought in my 2011 ranger for a trans oil change and after an hour in the waiting room, I was informed they didn't have the correct fluid, so come back next week and we will perform the service. Came back, spent another hour in the waiting room, and was informed they didn't have the filter. This started to sound kinda lame so I left and took the truck to Sarasota Ford a few days later. Didn't have an appointment, but they took me in rather quickly. Done in an hour and a half or so. I am so disappointed in Brandon Ford. They were my go to dealership for service. I have a fist full of service receipts representing thousands of dollars spent and I felt cheated. Guess that's the way it is today. I need a new Edge, and I will probably go to Sarasota when I'm ready to pull the trigger. More
by pt0190599
Employees Worked With
April 20, 2023
Had “the works” oil change done before driving back to Michigan from Florida. My mileage was down on the trip up north. My son-in-law is a mechanic and he told me to check the engine air filter. It was fi Michigan from Florida. My mileage was down on the trip up north. My son-in-law is a mechanic and he told me to check the engine air filter. It was filthy and they did not let me know. They did not even include the vehicle check-up sheet! So I can only assume they did not bother to look at it. Then I was told they were probably out out of the air filter I needed. Really!! I went to advance auto parts, got the filter, and put it in myself. So much for “the works” multipoint inspection!! Very disappointed Ford Retiree. More
by tnelson1949
Employees Worked With
Ed
April 04, 2023
Did not acknowledge that I was sitting in vehicle making eye contact with service advisors and going to vehicles BEHIND me in line, did not have parts available despite two months in advance of recall appoi eye contact with service advisors and going to vehicles BEHIND me in line, did not have parts available despite two months in advance of recall appointment, the perception is that if didn't buy your vehicle from them you are garbage and perception is reality and you can feel it there More
by Marcos.narvaez
Employees Worked With
Manager
March 26, 2023
Called about Estimate for KIA Optima Tire Balance & Alignment but was informed that they weren’t able because “it was NOT a FORD” Dealerships are becoming part changers & not wanting to Service differe Alignment but was informed that they weren’t able because “it was NOT a FORD” Dealerships are becoming part changers & not wanting to Service different Makes & Models which is “NOT” Acceptable & Rude Service on the phone , Non Willing Attitude . More
by Joecool123
Employees Worked With
N/A
March 15, 2023
I was in for warranty service on Monday. Marty Heiss was very helpful and the issue was resolved quickly. As a repeat new vehicle customer at Brandon Ford I was glad to see that excellent se Marty Heiss was very helpful and the issue was resolved quickly. As a repeat new vehicle customer at Brandon Ford I was glad to see that excellent service is still the norm. . More
by bojofla1
Employees Worked With
Marty Heiss
March 06, 2023
One star is generous. I have brought my F-150 there three times now and still have the same issue. Each time They told me it was fixed, only to have the issue occur agai I have brought my F-150 there three times now and still have the same issue. Each time They told me it was fixed, only to have the issue occur again within days. Then because I had to bring it a third time I was given a loaner vehicle and the windshield chipped so I had to shell out $500 because my truck wasn't able to be fixed the first two times. I am literally paying for their incompetence. The truck is still not fixed. Desiree has been great to work with, I realize she is not the one trying to fix it, but this is crazy. More
by tmseabol
Employees Worked With
Desiree
February 11, 2023
Went early for a recall and hardly waited at all. Scott did a fantastic job and I could not ask for more. All went quickly and great. I have the upmost trust in Scott. Scott did a fantastic job and I could not ask for more. All went quickly and great. I have the upmost trust in Scott. More
by mbmichelebob
Employees Worked With
