Brandon Ford

As always the service staff at Brandon took care of me again.. The long term relationship and trust keeps bringing me back to Brandon ford. I only wish Brandon Ford would open a location in Orlando, an again.. The long term relationship and trust keeps bringing me back to Brandon ford. I only wish Brandon Ford would open a location in Orlando, and Jacksonville. For now I will tow my vehicles from each location to Brandon Ford. Karen Sullivan and I have done business for over 20 years and she always gives me honest and quality service. I don’t always like to hear what she has to say when it comes to cost , but my vehicles are always repaired right and promptly. I’ve dealt with many ford service departments over the years and haven’t found one better than Brandon in Florida. Thanks again!!!! More

I wish I could have selected no-stars. I went to this dealership for the very first time with an issue on my Fusion. My car was slowing down when driving it. I took it to the service area, I went to this dealership for the very first time with an issue on my Fusion. My car was slowing down when driving it. I took it to the service area, and before I was greeted, the gentleman told me if I had an appointment, I explained that I did not have an appointment as I started having issues the same day. He told me that without an appointment I was not able to leave my car to be serviced. I asked if he could make me an appointment, and he said I had better luck bringing my car to Firestone or Pepboys. I was like, you have not even checked my car to tell me that. Then he said, it could take about 4 weeks before they even see the car. I told him that it still needed to be fixed as it is a road hazard driving the car the damaged. He then said he could make me an appointment to drop off the car the following week. I explained that my car was not driveable. He said I was out of luck and never took me in. This was the worst first experience there. I would never ever come back. More

I live in Texas and attempted to purchase one of the 2021 F-150 Demo trucks, but I received the WORST Customer Service I've ever received from one of their internet Sales people (SAM). I spoke to him once an F-150 Demo trucks, but I received the WORST Customer Service I've ever received from one of their internet Sales people (SAM). I spoke to him once and advised him I was wanting to purchase (cash) one of the trucks, which he told me would have to get back to me because I lived out of state (Texas). I waited and waited and he responded 4 days later saying the truck I wanted to purchase had been sold. I guess they don't have any other trucks I could purchase?? Warning to anyone who wants to purchase from them, if this is the service I get before the purchase, I could only imagine what it would be after.... More

Danny Medina has been the best sales man we have met. He helped my dad and i on our car buying adventure. He made our car buying needs the best we could ever ask for. Hes going to continue to be the one He helped my dad and i on our car buying adventure. He made our car buying needs the best we could ever ask for. Hes going to continue to be the one we continue to go to for any ford needs. More

Short version. On the phone they told me i could get a loaner if I drop my vehicle a few days early for 2 recall repairs and over the air update. Once I got to the On the phone they told me i could get a loaner if I drop my vehicle a few days early for 2 recall repairs and over the air update. Once I got to the dealership they told me absolutely not. I will have to wait until day of appointment. Called the number again they informed that i don't qualify for a loaner per another service dept. person. I only have 21,500 miles on my 2021 F-150. Waisted gas and time traveling to the dealership. More

Unfortunately my oil change did not go as planed. Made first appointment on line Callender said it's open. Get call one day before sorry its filled. Wait two weeks make another appointment on line d Made first appointment on line Callender said it's open. Get call one day before sorry its filled. Wait two weeks make another appointment on line drive here and sorry it was not confirmed e at least two hours. 6 months ago made appointment on line get here and said I had an appointment don't matter 2 hour wait so which is it appointment or no appointment. This place needs some serious help management More

Arrived at 9:35 for a ten o’clock appt for an oil change. Told by Tyler King that it would be 2-3 hours because they had only 3 technicians. At 12:33 I checked on the status of my oil change because my truck Told by Tyler King that it would be 2-3 hours because they had only 3 technicians. At 12:33 I checked on the status of my oil change because my truck is still fourth in line and hasn’t move in a long time. He asked who was my advisor, I said “you”, because he was, I guess he didn’t know it. At this time while I was inquiring, there was 4 or 5 employees either sitting in chairs or standing around the counter area. I guess they had nothing to do but stand around and BS. Tyler said he would move me ahead and it would be done in about one hour. What would have happened if I had not gone to check on the status of my truck? Why was my vehicle 4th in line and not moving after more than 2.5 hours? I’ve been coming here from West St Pete since 2018 only because of the respect and connection I’ve established with Jim Gordon who I purchased both of my Trucks from. I’ll most likely look for a Ford dealership in Pinellas County, it should be very easy to improve on the current service being offered at Brandon Ford. This is NOT the first time this type of thing has happened, it’s just the first time I’ve said anything about it. I was not solicited via email to complete a survey like other times in the past, hmm, I wonder why? More

Well, I just purchase a used 2011 Ford F150 and called Brandon Ford to get some work done, including a recall, and was told they don't work on older trucks and referred me to Gator Ford. I did not know Fo Brandon Ford to get some work done, including a recall, and was told they don't work on older trucks and referred me to Gator Ford. I did not know Ford dealers had an age limit on the vehicles they serviced. So if you have an older vehicle don't bother calling Brandon Ford for work because they obviously don't need your business. Thank you Gator Ford that you still work on older vehicles. More

Dealership has no loyalty bought 2 trucks from this dealership and was ready to buy another truck to find out they were changing over sticker price not very nice just because inventory was low I’ll nev dealership and was ready to buy another truck to find out they were changing over sticker price not very nice just because inventory was low I’ll never will buy anything from them again Also going to write a review letting customers know what you are doing to your customers More

Bought a 2022 Expedition today for my wife with the help of this incredible man! I have bought many trucks over the years through Brooksye. He’s one of the only reasons I keep coming back to Brandon Ford. T of this incredible man! I have bought many trucks over the years through Brooksye. He’s one of the only reasons I keep coming back to Brandon Ford. Thank you for always taking care of me, brother!! I truly appreciate it! More