Brandon Ford

This was only my 2nd oil change but both times Tyler took care of me. He is a kind, polite employee who has always been so polite. I asked for him today because you dont deal with many people like him anymor care of me. He is a kind, polite employee who has always been so polite. I asked for him today because you dont deal with many people like him anymore. He truly cares that he gets the job done right. Thank you Tyler! More

This dealership is not trustworthy. I drove from Brevard County, it took me 2:30 hours, only because the advertised best price and having been assured by the sales associate that the pri I drove from Brevard County, it took me 2:30 hours, only because the advertised best price and having been assured by the sales associate that the price would not change, he even told me over the phone what I would be walking out with. After 4 hours of waiting and doing paperwork that did should have taken 30 minutes to do, I ended up with a finance option of 8.83% while I had a FICO 2 Credit score of 807 and FICO 8 of 805. My experience with them is that I feel disgusted by this dealership. I found this dealership while going through a credit application on Capital One website for Auto Loans. They had the best advertised price, I called to confirm and specifically ask if the price would change, and even if I qualify for the price posted, I WAS TOLD YES! I had been dealing with a few dealers and they had been giving me quotes for similar vehicles but they always had a standard rate of 7.99% for 72 months. SO I did specifically ask about the rate and like the other dealers I WAS told worst case is 7.99% and that that was a standard quote without a credit check. I was told "but depending on your credit score it can be much better". I was happy as anyone can ever be and walked the next day, BTW it was today 11/8/2019. After going through the few vehicles I had selected I finally decided on the right one and we started doing paperwork, it took quiet some time but I did not mind, the paper work should have not taken more than 30 minutes but it was more than two hours. Next was the finance office! Walked into the finance office and was presented with a additional warranty sheet, the finance officer started talking and would not mention the finance rate of 8.83%, or more for other payment time frames. I stopped him and asked him "wait a minute, I think I was told that the rate was at worst case 7.99%," he replied who told you that? I said the Sales Associate, finance officer said he is not supposed to do that. Well then why are you asking a rate higher than worst case scenario, I asked if he could do better and returned Mmmmmmmmmm NO! So here we go, do you get the loan and refinance later? Well do you trust the finance officers word when he says there is no early payment penalty? Me and my father walked out and drove 100 miles home while having a check 9000$ down payment and excellent credit to purchase the vehicle. More

Very poor customer service I had an appointment to check out the auto seat function that moves the drivers seat back when you shut the car off. I also wanted them to check the I had an appointment to check out the auto seat function that moves the drivers seat back when you shut the car off. I also wanted them to check the auto start stop when you pull up to a red light or stop sign. I told the rep I just had to change the battery. Without even looking at the car I was told it would be at least FOUR hours before they could determine what was wrong. Not, I’m sorry we are a little overwhelmed today, I apologize about the wait. I had taken the afternoon off from work, made the appointment and this guy is telling me at least 4 hours without even looking at the car! So I left. 15 minutes of me playing with the settings function and it’s fixed! It would have taken them 3 minutes! Bottom line I will look for a new service center......no follow up just wait the four hours or leave, I left More

Amazing service Alex Morphew sold my husband and I a beautiful CPO Mustang. He was fun and honest. We actually enjoying the car buying experience. Mike Culmo GoT is a Alex Morphew sold my husband and I a beautiful CPO Mustang. He was fun and honest. We actually enjoying the car buying experience. Mike Culmo GoT is a stellar rate, wait for him. He’s the best. Thank you both for your help! More

Bumper to bumper warranty not honored. Brand new Ford Expedition door panel leather and color coming off. Ford denied calm to fix. Cars only 18 months old. I’m scared to keep this car if th Brand new Ford Expedition door panel leather and color coming off. Ford denied calm to fix. Cars only 18 months old. I’m scared to keep this car if they denied something so inexpensive to fix imagine if I had a real issue what would happen. Car cost 70,000. Will never buy another ford. Don’t trust anything they say. More

Top notch selection of vehicles and even better service Really enjoyed purchasing a new truck from Ilaisa Taloa, and the rest of the crew at Brandon Ford!! Fast friendly service, great prices . We came Really enjoyed purchasing a new truck from Ilaisa Taloa, and the rest of the crew at Brandon Ford!! Fast friendly service, great prices . We came from Sarasota for the savings. The selection was second to none and great aftermarket products to choose from to customize the truck. Shannon in finance did an excellent job, very professional and caring. More

Worst Car Buying Experience Ever!! I went to buy an Explorer. I got the car of my dreams at an expense of customer service. Joe sold us the explorer but was distant and focused mo I went to buy an Explorer. I got the car of my dreams at an expense of customer service. Joe sold us the explorer but was distant and focused more on making the sale than actually listening to our needs and wants. With finances, Toni was cold and acted like we were an inconvenience to her. Both Joe and Toni told me to get the $500 military rebate to return to the dealership and turn in a certificate for the rebate. I did receive several rebates but was eligible for a $500 military rebate so 2 weeks later I brought my certificate the Joe. Joe took it to Toni, and Toni supposedly submitted it. Joe tells me to wait 6-8 weeks and I would get a check in the mail. 3 months later with no check, we go to the dealership to talk to Patrick. Patrick assures us he will look into it and call us back on Monday. Monday Patrick calls claiming we received the rebate in the deal (this is simply not possible because the certificate has to be turned in to receive it) but will give us a check for the money because of the issue. While on the phone his tone is condescending and he got frustrated when I question his information. I go the next day to the dealership to get the check and the paperwork he shows as his "proof" is not dated nor is it accurate. I question him about what Toni and Joe had told me and he acts like I made the mistake not his team. He became frustrated and slammed my papers on the counter when I told him that as a result of this lying by his employees he has lost a customer. When I get home I call Ford and re-examine the paperwork Patrick gave me. I noticed a mistake in that no one submitted the certificate for the $500 rebate thus the missing check. Someone didn't do their job and submit the certificate. This is completely unacceptable customer service. No one has bothered to return calls or messages, Joe passes any of my questions off to the next person, and no one has even bothered to check in to see how I like the explorer or if I have any questions or concerns. On top of being ignored and neglected, I have had my intelligence insulted by the manager (when I am correct in knowing a mistake was made) and talked to as if my business doesn't matter. I will never buy from this dealership again, and I seriously doubt I could ever buy a Ford again after this horrible experience! More

Bad experience. Limited transparency although there was no shortage of colorful adjectives! Rarely is there an agreement with a dealer, but the dealer should respect your time. although there was no shortage of colorful adjectives! Rarely is there an agreement with a dealer, but the dealer should respect your time. More

Great Dealership and Awesome Sales/Finance Team! We came in with a trade in full of negative equity! Joe Spellman was our sales guy and we couldn't be happier with the way things turned out! The fina We came in with a trade in full of negative equity! Joe Spellman was our sales guy and we couldn't be happier with the way things turned out! The finance guy Kris, worked to get our payment as close to what we needed, and we got an awesome brand new truck out of the deal! 100% would recommend Brandon Ford and Joe Spellman!! Definitely satisfied with our end result! More

New car Had to purchase a new vehicle last second since the last one got totalled in an accident, I managed to get ahold of Mr. Bauman pretty quick and he was Had to purchase a new vehicle last second since the last one got totalled in an accident, I managed to get ahold of Mr. Bauman pretty quick and he was very responsive to the needs and wants for both our financial situation and a car that fits our lifestyle. I am very happy with the process, how quickly things went, the approval speed, the professionalism, and that we were able to drive home that day in a car we could afford, and honestly way more optioned out than I had anticipated. More