Brandon Ford

very happy I wish I could one day purchase a car without haggling. However, this experience was as close as I've ever gotten. I made it clear what my parameters I wish I could one day purchase a car without haggling. However, this experience was as close as I've ever gotten. I made it clear what my parameters were and BF met them. Michael C. was a pleasure to work with. BF should recognize him as model of how a salesperson should interact with their customers. Brooksye closed the deal professionally and Barrie patiently walked me through my first lease. Again, this was our third recent deal. A 2010 Flex, a 2013 Fusion Hybrid, and now my truck. We'll be back. More

Amazing Came in and worked with Lyle/Brooksye on buying an explorer. When my wife and i left the dealership we were the happiest that we have ever been. The f Came in and worked with Lyle/Brooksye on buying an explorer. When my wife and i left the dealership we were the happiest that we have ever been. The friendliness of the people that i spoke with was OUTSTANDING, Lyle took the time to explain the whole deal to us and made sure that if we had any questions that they were fully answered before moving on to the next step, I have already recommended them to a few of my friends/family members that are getting ready to purchase another vehicle. More

EXCEPTIONAL Was pleasantly surprised with sales associate. His patience and Customer Service skills far exceeded his youth. I Work for a large Was pleasantly surprised with sales associate. His patience and Customer Service skills far exceeded his youth. I Work for a large cooperation and am well aware that customer service is a key ingredient to a successful business . You have great potential in your sales associate, Michael Culmo ,Over the course of years we have purchased 6 Fords and this by far has been our best experience and smoothest transaction!!. All departments did exceptional job. . I wish to say JOB WELL DONE!!! I work for a significant size Health Care system ( Networks of hospitals, .....) and my husband is a business owner. Often the best form of advertisement is via word of mouth.My Company has a Key Performance Indicator "Would you recommend this Company". if I applied that key permanence indicator to Brandon Ford .... The answer is "YES". Thank you for such a great experience. More

This dealership has it together.. From the sales consultant, Ted Mularz, to the Senior sales manager, Brooksye Hall, to the finance manager, Seth Gwaltney it was a pleasure working wit From the sales consultant, Ted Mularz, to the Senior sales manager, Brooksye Hall, to the finance manager, Seth Gwaltney it was a pleasure working with them all. I recently bought a performance bicycle and it was a tougher job than buying a car from these three professionals. I hope my experience in the back (service department) is as good as my experience out front. More

My Brandon Ford 4th Purchase Experience I have purchased many vehicles in my years and have never been so happy as I have been with Brandon Ford. I had never worked with Ted before in my pre I have purchased many vehicles in my years and have never been so happy as I have been with Brandon Ford. I had never worked with Ted before in my previous purchases but I wish I could have. He was very knowledgeable, courteous, respectful and never pushy. He worked well with the Sales Manager (Zoran) to make my buying experience pleasant and non stressful. Hope to work with Ted again with my future purchases at Brandon Ford. More

Escape Purchase JC Clements reviewed the inventory and found several Escapes for me to look at. He explained in detail all the features included in the vehicle. He' JC Clements reviewed the inventory and found several Escapes for me to look at. He explained in detail all the features included in the vehicle. He's very customer focused and will recommend him and Brandon Ford to my friends. More

Check Engine light I had the pleasure of working with Chad Wells for service on my mother-in-law’s 2010 focus. Check engine light was on and the sensor was quickly repla I had the pleasure of working with Chad Wells for service on my mother-in-law’s 2010 focus. Check engine light was on and the sensor was quickly replaced under the Ford Extended Service Plan (which I highly recommend if you purchase instead of lease). The car was brought in on a busy Saturday and I was out of there earlier than I expected. The following week the check engine light came on again, and brought the car back to Chad. He and the service team exhausted all diagnostic possibilities, until they figured out that the gas tank had water in it from inactivity. These guys were brilliant! From beginning to end the service was great, including arranging for a rental car. Thanks again Chad! More

2011 Ford Escape 4DR SUV Initially we were getting our 2005 Ford Escape serviced. It soon became clear that (because of pending expenses) it was time for a later model car. Co Initially we were getting our 2005 Ford Escape serviced. It soon became clear that (because of pending expenses) it was time for a later model car. Communicated with Ricardo on-line (email). Got to the showroom and worked with both Ricardo and Otis. Otis and I walked around the back lot looking for an Escape that fit the bill. Located a recent arrival with low mileage. Secured the financing (USF Federal Credit Union) and made our purchase. We are both extremely happy with our service and sale experience. If we had any issues (and I would be nit-picking) it was that there was only one key available for the vehicle. We paid to cut and program a second key for my wife. Other than that, no complaints. More

Jenita Taylor It was quick and great service. Otis was awesome and Toni finance was very sweet.I will be doing business with FORD again soon Ms Taylor It was quick and great service. Otis was awesome and Toni finance was very sweet.I will be doing business with FORD again soon Ms Taylor More

New Car Purchase I was happy with my dealings with this Dealership. I did most of my dealings online on only came in to sign the paper work and pick up my car. I was happy with my dealings with this Dealership. I did most of my dealings online on only came in to sign the paper work and pick up my car. More