Brandon Ford

Recent purchase I recently purchased a 2013 Lincoln Navigator. I drove from northwest Florida to pickup this vehicle. It had a shake when I would stop but I just attr I recently purchased a 2013 Lincoln Navigator. I drove from northwest Florida to pickup this vehicle. It had a shake when I would stop but I just attributed it to the roads near he dealership since I was told it went through a thorough inspection. As I was on the interstate I didn't do much braking until I was hours from the dealership. Well the shaking didn't stop and I took it to my local Lincoln dealership and the rotors need to be replaced at a cost of $500 to me. Also the floor mats were not in the car. I called and asked my salesman about them and he said he would send them to me in the mail. It's now been two weeks since I purchased the vehicle and I've not received the floor mats. Now my emails don't get returned and when I call he just asks me if I have gotten them yet. Very regretful that I made this purchase. Can't say I'd recommend this dealership or make another purchase from here. More

Service experience Take my 2014 taurus for a sound in the front side, it happened to be the boild join assembly, they fixed and overall I have to say it was a good exper Take my 2014 taurus for a sound in the front side, it happened to be the boild join assembly, they fixed and overall I have to say it was a good experience, however the service department in other locations usually car wash your car once they are done with it and Brandon didn't that's the only complaint I have it will get your service to another level. More

"The Works" for a good price Got to the service area about 20 minutes before my scheduled appointment time...no problem, they took me right away and completed the scheduled servic Got to the service area about 20 minutes before my scheduled appointment time...no problem, they took me right away and completed the scheduled service. Everything thing was completed and I was on my way in ~ 30 minutes. More

Mark Pope does a great job in Customer Service! Mark Pope did a great job in Customer Service on my last two visits to Brandon Ford! The first visit, in the early evening, he was able to do a quick Mark Pope did a great job in Customer Service on my last two visits to Brandon Ford! The first visit, in the early evening, he was able to do a quick oil change, tire rotation, etc. on a "The Works!" coupon, and the second visit, he was able to get my 2011 Mercury Milan alignment done quickly so I could get out in time to get my husband to a doctor's appointment. Greatly appreciated!! More

Brandon Ford has great customer service They helped me buy my dream truck and did everything they could to satisfy their customer. Toni in finance was great too! Thank you Brandon Ford! They helped me buy my dream truck and did everything they could to satisfy their customer. Toni in finance was great too! Thank you Brandon Ford! More

Very satisfied . More inventory to choose from than any other dealer I visited. Salesmen knew the products and was very helpful. I became very comfortable with him . More inventory to choose from than any other dealer I visited. Salesmen knew the products and was very helpful. I became very comfortable with him and never felt pressured to make a buy. More

service I showed up to get my oil and tires rotated and tracy greeted me and in very short time had me checked in and said it would be 45 min and it was done I showed up to get my oil and tires rotated and tracy greeted me and in very short time had me checked in and said it would be 45 min and it was done with in that time period . More

A great buying experience I am 55 years old and this wasn't my first time buying a new truck or car. But, it was the best experience I ever had. My salesman Matt Stalling was I am 55 years old and this wasn't my first time buying a new truck or car. But, it was the best experience I ever had. My salesman Matt Stalling was the best. There was absolutely no pressure. They were fair with my trade in and just work all the details out quickly. I would recommend my family and friends to Brandon Ford. Chuck Edmondson More

great advisor, great service Found myself with an unexpected day off. I needed service done on my front brakes and it was time for an oil change. Called my service advisor at 9:00 Found myself with an unexpected day off. I needed service done on my front brakes and it was time for an oil change. Called my service advisor at 9:00 AM and he was able to get me in. Got my brakes serviced, oil changed and tires rotated and a couple of other small items taken care of. More

unschuled visit the visit wasn't a scheduled one , but your team took care of the problem, it had to do with the I light being lite, it turned out to be a nail in the the visit wasn't a scheduled one , but your team took care of the problem, it had to do with the I light being lite, it turned out to be a nail in the tire, and the tire was replaced and I was on my way. More