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Brandon Ford
Tampa, FL
1,476 Reviews
Brandon Ford is a full service Ford dealership located in Tampa, Florida at the corner of Highway 60 and US 301. Serving the area since 1981, Brandon Ford has grown into the largest volume Ford dealership in the NATION as recognized by Ford Motor Company, Brandon Ford is nationally recognized as a 17 time winner of Ford's prestigious Presidents Award for Customer Service and Satisfaction. Whether you are purchasing a new or used vehicle, having your Ford or any other make of vehicle serviced in our award winning service department, or having collision repairs done in our state of the art Collision Center, Brandon Ford strives to take care of their customers and build a relationship of trust and value for years to come!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 AM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,476 reviews
March 04, 2016
Oil change and tire rotation I was in and dropped off my vehicle. Check in was quick and fast and even though I did not need my vehicle till the next day it was ready in three hou I was in and dropped off my vehicle. Check in was quick and fast and even though I did not need my vehicle till the next day it was ready in three hours. Paying and pick was just as smooth as check in More
by Mihmille
Employees Worked With
Helpful March 01, 2016
Dishonest "used car" mentality In December of 2015, I purchased a 2015 Dodge Durango. Over the previous two weeks of working with an online salesman, we closed the deal and I flew i In December of 2015, I purchased a 2015 Dodge Durango. Over the previous two weeks of working with an online salesman, we closed the deal and I flew in from NC on a Friday night to sign the papers and take the vehicle home. Everything checked out with the vehicle and the salesman who helped me was courteous and answered my questions. After everything check out with the car, I had to wait almost an hour on Mike in finance to become available. I originally requested a 4 year term but they had paperwork for 6 years. I have an 820 score so and a 40% down payment so this should have been easy. Being that this was Friday night and I took a plane to get there, it was not possible to change it. My original plans were to pay the vehicle off in a couple years but wanted 4 years in case of a job loss or unforeseen expense. I posed a direct question to Mike. "Are there any fees associated with paying the vehicle off early?" That's it, no time frames, or stipulations. He responded "It's a simple interest loan, there are NEVER any fees with paying the loan off early. Now its March, 2016 and I wanted to pay off the load. Bank of America informed me that there is in fact a penalty to pay the loan off early. After calling Mike and seeking a resolution, he told me he would call me back. 6 days later, I call HIM back only to be told its up to the bank if they want to charge you and there is nothing he is willing to do. That is a sorry excuse for customer service and I am very disappointed that Brandon Ford has this type of attitude. Your word should mean something. "I didn't think you would pay it off that early". That's what I got for a response. I would come in with your on financing when dealing with Mike or Brandon Ford in general. More
by jebritt3099
Employees Worked With
Mike in finance
February 29, 2016
on time and budget my vehicle needed 70'000 mile maintenance. Gio, my service writer,want over what was needed, gave me an estimate and got the work done in the time fra my vehicle needed 70'000 mile maintenance. Gio, my service writer,want over what was needed, gave me an estimate and got the work done in the time frame promised. No surprises. More
by stevem
Employees Worked With
Gio Vescera
February 25, 2016
Excellent gio vescera was very helpful in getting my F-150 back in top condition. He kept me updated on the repairs and what the cost would be. gio vescera was very helpful in getting my F-150 back in top condition. He kept me updated on the repairs and what the cost would be. More
by tomkochon
Employees Worked With
Gio Vescera
February 24, 2016
It was the best experience we ever had purchasing a vehicle We have been loyal Ford customers for over 20 years but this buying experience was by far the best we ever had. Jim Gordon and Al Castanza in Finance We have been loyal Ford customers for over 20 years but this buying experience was by far the best we ever had. Jim Gordon and Al Castanza in Finance made us feel very comfortable and went out of their way to make us feel special. Thank you. More
by jpevans
February 21, 2016
Scott Parker Performance-EXCELLENT Scott Parker has provided timely service appointments to fit my distance and time requirements for service and has resolved all concerns with my g Scott Parker has provided timely service appointments to fit my distance and time requirements for service and has resolved all concerns with my great Escape. More
by SGM7258
Employees Worked With
February 21, 2016
Robert and Joe make magic happen! While facing chaos and a myriad of complications these gentlemen remained flexible and provided exemplary service. They managed to coordinate successf While facing chaos and a myriad of complications these gentlemen remained flexible and provided exemplary service. They managed to coordinate successfully with the rental team to make sure I was satisfied with every facet of my experience! More
by Whydoihavstodothis
February 20, 2016
The service department personnel My experience with the service dept has been wonderful. Robert Lopez has been my service person for a long time and I would recommend him to all of my My experience with the service dept has been wonderful. Robert Lopez has been my service person for a long time and I would recommend him to all of my friends. He is a very caring person and goes out of his way to please the customer and make sure they are happy when they leave. He has bent over backward for me and my husband to satisfy us. If you need a service person, I suggest you ask for him the next time you visit Brandon Ford. More
by loverton
February 20, 2016
Awesome I've been in for regular maintenance, to purchase tires and for repairs. The service at Brandon Ford is always awesome. Work is done quickly, efficien I've been in for regular maintenance, to purchase tires and for repairs. The service at Brandon Ford is always awesome. Work is done quickly, efficiently and most important correctly More
by Ledge 3
February 19, 2016
Excellent! ! Excellent service. I went in for my first oil change at 3000 miles since I bought the car. They went ahead and took care of my service because I seeme Excellent service. I went in for my first oil change at 3000 miles since I bought the car. They went ahead and took care of my service because I seemed to be having another issue with the car. But they fixed me up and I was out in no time. More
by jessica lunday
Employees Worked With
