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Brandon Ford
Tampa, FL
1,479 Reviews
Brandon Ford is a full service Ford dealership located in Tampa, Florida at the corner of Highway 60 and US 301. Serving the area since 1981, Brandon Ford has grown into the largest volume Ford dealership in the NATION as recognized by Ford Motor Company, Brandon Ford is nationally recognized as a 17 time winner of Ford's prestigious Presidents Award for Customer Service and Satisfaction. Whether you are purchasing a new or used vehicle, having your Ford or any other make of vehicle serviced in our award winning service department, or having collision repairs done in our state of the art Collision Center, Brandon Ford strives to take care of their customers and build a relationship of trust and value for years to come!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 AM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,479 reviews
April 04, 2023
Did not acknowledge that I was sitting in vehicle making eye contact with service advisors and going to vehicles BEHIND me in line, did not have parts available despite two months in advance of recall appoi eye contact with service advisors and going to vehicles BEHIND me in line, did not have parts available despite two months in advance of recall appointment, the perception is that if didn't buy your vehicle from them you are garbage and perception is reality and you can feel it there More
by Marcos.narvaez
Employees Worked With
Manager
March 26, 2023
Called about Estimate for KIA Optima Tire Balance & Alignment but was informed that they weren’t able because “it was NOT a FORD” Dealerships are becoming part changers & not wanting to Service differe Alignment but was informed that they weren’t able because “it was NOT a FORD” Dealerships are becoming part changers & not wanting to Service different Makes & Models which is “NOT” Acceptable & Rude Service on the phone , Non Willing Attitude . More
by Joecool123
Employees Worked With
N/A
March 15, 2023
I was in for warranty service on Monday. Marty Heiss was very helpful and the issue was resolved quickly. As a repeat new vehicle customer at Brandon Ford I was glad to see that excellent se Marty Heiss was very helpful and the issue was resolved quickly. As a repeat new vehicle customer at Brandon Ford I was glad to see that excellent service is still the norm. . More
by bojofla1
Employees Worked With
Marty Heiss
March 06, 2023
One star is generous. I have brought my F-150 there three times now and still have the same issue. Each time They told me it was fixed, only to have the issue occur agai I have brought my F-150 there three times now and still have the same issue. Each time They told me it was fixed, only to have the issue occur again within days. Then because I had to bring it a third time I was given a loaner vehicle and the windshield chipped so I had to shell out $500 because my truck wasn't able to be fixed the first two times. I am literally paying for their incompetence. The truck is still not fixed. Desiree has been great to work with, I realize she is not the one trying to fix it, but this is crazy. More
by tmseabol
Employees Worked With
Desiree
February 27, 2023
I picked up my car today after being there for warranty and recall repair. That part was done great! However, the car went in spotless, and came back caked with pollen! Unacceptable to have a customer pick and recall repair. That part was done great! However, the car went in spotless, and came back caked with pollen! Unacceptable to have a customer pick up their car in that shape! They said we don’t have that facility or service to wash cars. I said you detail cars when purchased, so yes you do! Hence the 2 star rating. Looks like I’ll be going Bradenton Ford! More
by John B
Employees Worked With
Desiree
February 11, 2023
Went early for a recall and hardly waited at all. Scott did a fantastic job and I could not ask for more. All went quickly and great. I have the upmost trust in Scott. Scott did a fantastic job and I could not ask for more. All went quickly and great. I have the upmost trust in Scott. More
by mbmichelebob
Employees Worked With
December 28, 2022
I brought my son and new daughter in law in to buy their first car together. As is ALWAYS the case Luis, Zoran and Barry were unbelievable. Luis was incredibly patient as the new young couple wanted to test first car together. As is ALWAYS the case Luis, Zoran and Barry were unbelievable. Luis was incredibly patient as the new young couple wanted to test drive several models until they found exactly what they were looking for on the pre owned lot. This is the ONLY dealership in the Tampa area we ever shop (and we live over an hour away and happily drive there to buy our cars and service them). By the way while we were there we had a regular service appointment on another car we bought here. Thanks for all you do!!! Jim Weiss More
by Jim Weiss
November 21, 2022
DO NOT ORDER YOUR BRONCO FROM THIS DEALERSHIP. TERRIBLE SERVICE FROM START TO FINISH. WENT TO DEALER TWICE TO PLACE ORDER AND ENDED UP DOING IT MYSELF. THEY NEVER TOLD ME ABOUT THE ADDITIONAL $ TERRIBLE SERVICE FROM START TO FINISH. WENT TO DEALER TWICE TO PLACE ORDER AND ENDED UP DOING IT MYSELF. THEY NEVER TOLD ME ABOUT THE ADDITIONAL $1285 IN DEALER FEES. WENT TO DEALER TO DISCUSS A TRADE IN- SOLD VEHICLE FOR 3,500 MORE THAN TRADE IN OFFER-WASTED MY TIME. MY VEHICLE WAS SUPPOSED TO ARRIVE BY OCTOBER 17 , STILL NOT IN WHICH IN ITSELF IS ONLY A ISSUE BECAUSE I DON'T HAVE A CAR TO DRIVE. ASKED FOR A LOANER FOR THREE DAYS SO I COULD CHRISTMAST SHOP- THEY SAID NO. NEW SALESPERSON WHO DOESN'T CARE AS IT ISN'T LIKE I CAN CANCEL MY ORDER AND WAIT ANOTHER YEAR. More
by TRICIAPOTTER.TP
Employees Worked With
Ilaisa Taloa
November 19, 2022
J. C. Clements helped me learn about my car. I appreciate his kindness. He made everything easy. He answered all my questions. He emailed me to remind me he's willing to help anytime. All I have to do is ca his kindness. He made everything easy. He answered all my questions. He emailed me to remind me he's willing to help anytime. All I have to do is call. Great person. Thanks Mr. Clements. Laura "Lynn" Crews More
by Laura
