Brandon Ford

Had “the works” oil change done before driving back to Michigan from Florida. My mileage was down on the trip up north. My son-in-law is a mechanic and he told me to check the engine air filter. It was fi Michigan from Florida. My mileage was down on the trip up north. My son-in-law is a mechanic and he told me to check the engine air filter. It was filthy and they did not let me know. They did not even include the vehicle check-up sheet! So I can only assume they did not bother to look at it. Then I was told they were probably out out of the air filter I needed. Really!! I went to advance auto parts, got the filter, and put it in myself. So much for “the works” multipoint inspection!! Very disappointed Ford Retiree. More

We bought our F-450 from Brandon Ford this weekend. Malcom McGruder took great care of us. He never made us feel like we were dealing with the typical sales person. I sensed nothing but honesty. We wen Malcom McGruder took great care of us. He never made us feel like we were dealing with the typical sales person. I sensed nothing but honesty. We went in looking for something specific and Malcom helped answer any questions we had and took the time post sale to make sure we understood some of the new tech available in our truck. I would shop at Brandon Ford again, and I would ask for Malcom More

Did not acknowledge that I was sitting in vehicle making eye contact with service advisors and going to vehicles BEHIND me in line, did not have parts available despite two months in advance of recall appoi eye contact with service advisors and going to vehicles BEHIND me in line, did not have parts available despite two months in advance of recall appointment, the perception is that if didn't buy your vehicle from them you are garbage and perception is reality and you can feel it there More

Called about Estimate for KIA Optima Tire Balance & Alignment but was informed that they weren’t able because “it was NOT a FORD” Dealerships are becoming part changers & not wanting to Service differe Alignment but was informed that they weren’t able because “it was NOT a FORD” Dealerships are becoming part changers & not wanting to Service different Makes & Models which is “NOT” Acceptable & Rude Service on the phone , Non Willing Attitude . More

One star is generous. I have brought my F-150 there three times now and still have the same issue. Each time They told me it was fixed, only to have the issue occur agai I have brought my F-150 there three times now and still have the same issue. Each time They told me it was fixed, only to have the issue occur again within days. Then because I had to bring it a third time I was given a loaner vehicle and the windshield chipped so I had to shell out $500 because my truck wasn't able to be fixed the first two times. I am literally paying for their incompetence. The truck is still not fixed. Desiree has been great to work with, I realize she is not the one trying to fix it, but this is crazy. More

I picked up my car today after being there for warranty and recall repair. That part was done great! However, the car went in spotless, and came back caked with pollen! Unacceptable to have a customer pick and recall repair. That part was done great! However, the car went in spotless, and came back caked with pollen! Unacceptable to have a customer pick up their car in that shape! They said we don’t have that facility or service to wash cars. I said you detail cars when purchased, so yes you do! Hence the 2 star rating. Looks like I’ll be going Bradenton Ford! More

Tried to get the brakes repaired on my 2011 Edge with 160k miles. "Sorry Sir, we don't service vehicles over 10 years old with over 150k miles." 160k miles. "Sorry Sir, we don't service vehicles over 10 years old with over 150k miles." More