Brandon Ford

Routine Service Maintenance I have dealt with Tyler King several times now for service work . He has always been friendly and polite over the last 2 years . Thank You Tyler ,keep I have dealt with Tyler King several times now for service work . He has always been friendly and polite over the last 2 years . Thank You Tyler ,keep up the good work !!! More

Great Car Buying Experience My husband's worse nightmare is buying a car, However we had the pleasure of buying a 2018 Ford Explorer from Brandon Ford on September 8 and it was My husband's worse nightmare is buying a car, However we had the pleasure of buying a 2018 Ford Explorer from Brandon Ford on September 8 and it was a pleasure. My husband went on line and this dealership had the type of car we were looking for. We had read to call a dealership before we travel there to ensure they actually have the car. Bob spoke with Russ Anderson, our salesperson, and he assured us the cars were actually there. After driving 2 1/2 hours we arrived at a huge lot of spotless cars. Russ Anderson was knowledgeable, helpful and personable in showing us the vehicles we were interested in. Their online prices and descriptions were real. He patiently explained all of the features including the Ford SYNC which was very helpful. We then went inside to see if we could make the deal with our trade in vehicle. The showroom and was clean and even the bathroom was nice.There was coffee, water and snacks available. After minimal discussion we struck the right deal, receiving a fair price for our tradin. The financial person was also great. She was efficient and friendly. In fact, I noticed that the employees working there, including the front desk area, actually seemed to be having a good day! It was just a nice atmosphere. I will return to this dealership in the future when I'm ready for my next car Highly recommend! Bob and Marylou Belote More

Worst buying experience ever. I have purchased car's from dealerships for 37 years and this is by far the worst buying experience ever. The sales staff lies repeatedly promising yo I have purchased car's from dealerships for 37 years and this is by far the worst buying experience ever. The sales staff lies repeatedly promising you one thing delivering on nothing. I purchased a new F-150 had it delivered out of state and the truck was never cleaned up inside or out. The first time I have got a new truck, promised by Tommy Shelly it would be serviced washed and waxed but received it as dirty as was left on the lot. Buyer be ware Tommy Shelly and Ricardo Liburd will lie I have proven them both wrong by emails. It seems they don" know what the word truth means. Also left calls to many times to count and they never return your call. This dealership is extremely rude and unhelpful. Also they will never let you talk to the General Manager concerning a problem. Sincerely Never Again. More

4 year old new tires??? Worst! I will never buy from them again or get my car serviced there. Be careful, they put 4 year old tires on your car which in their owners manu Worst! I will never buy from them again or get my car serviced there. Be careful, they put 4 year old tires on your car which in their owners manual says to replace every 6 years regardless of tread. Got my oil changed always tell me my tires are great, yet I get a low tire pressure sign about 5 days after getting my oil changed and go to get it patched and find out my tires are shredded bc of my alignment which they did not advise. How long was it off?? I always got it serviced by them. It was very dangerous to be driving on the tires. They didn’t make the situation right which really irks me. They lost a ford buyer. I will never buy from them again and will always tell this story to everyone I know. My time is valuable and bc they put 4 year old tires and I called them out, I had to waste another few hours of my day to go get the new tires I was promised, which cost me valuable time in my day. All I asked was for them to refund the tire for all my troubles, time, and their mistakes to make the situation right and they wouldn’t do that. The customer relations person Niki Breadwell was not professional and got rude with me...when you’re in situations with irritated customers, you don’t argue back with them, you let them vent and remain calm, she did the opposite. It’s horrible!! More

Made it right We had some issues. Had to come back a second time, but they tried to make it right and my husband is happy with his purchase. Would have been a 5 sta We had some issues. Had to come back a second time, but they tried to make it right and my husband is happy with his purchase. Would have been a 5 star if the deal had been done last night. More

Service Took my car in to get an oil change. Wait time long but Tyler was great. He was friendly and got my car back to me as quickly as he could. Took my car in to get an oil change. Wait time long but Tyler was great. He was friendly and got my car back to me as quickly as he could. More

Robert Lopez Outstanding Service Robert is outstanding! Talk about an exemplary service adviser -- Robert took great care of me. He had me in and out of service within reasonable amou Robert is outstanding! Talk about an exemplary service adviser -- Robert took great care of me. He had me in and out of service within reasonable amount of time and his communication was transparent and punctual. He is very knowledgeable, to the point and very sincere. I will recommend Robert to all my clients, family and friends. Thank you Robert for taking good care of me! More

Great Sevice with respect as customer I went into my car shopping day expecting to deal with some pushy and otherwise rude salesman. That was quickly changed once I met with Ingo. He treat I went into my car shopping day expecting to deal with some pushy and otherwise rude salesman. That was quickly changed once I met with Ingo. He treated me with respect and did everything he could to help me find a vehicle I could afford but also enjoy. It was almost as if he was buying the car for himself, as he showed me many vehicles well within my price range which was very low to begin with. I was very pleased with his attitude as a salesman and would highly recommend him to any looking for a new vehicle. Great experience overall with this particular salesman, and I had dealt with about 15 that day in the Brandon Area. Thanks again Ingo. More