Brandon Ford

Bought a used vehicle and in less than 2 weeks discovered a $1700 problem. Called dealership and was promised a call back which I never received. Called again and I was told that I bought a used vehicle and a $1700 problem. Called dealership and was promised a call back which I never received. Called again and I was told that I bought a used vehicle and that there was nothing they could do. Meanwhile, I’m stuck with a $1700 repair!! More

Unexpected disappointment Looking for a new or used Expedition for my wife within a two hour drive from my house. Brandon Ford looked to have an amazing selection so I made th Looking for a new or used Expedition for my wife within a two hour drive from my house. Brandon Ford looked to have an amazing selection so I made the call and was connected with Rick. Had a pleasant conversation, gave him the two stock numbers of the units I was interested in and asked him to give me a breakdown on price out the door since I had a long commute to Tampa. Waited for about half hour and received an email that stated " Thanks for the inquiry. We don’t give exact “Out the Door” numbers as it depends on Tag transfers, Doc Stamps, etc. which are calculated the day of purchase." I was amazed, every other dealership I had contacted had been more than happy to give me a breakdown. I wouldn't waste my time or money with someone who is too lazy to work up a simple breakdown of costs out the door. I drove two hours to Venice Florida, Douglas CDJR, to buy my Dodge Challenger T/A in December, made an awesome deal over the phone, sent me a buyers agreement, easy, no issues, an honest dealership.. wish the wife would drive a Durango but she likes her Fords. More

The biggest issue was the lack of timely communication. Would take multiple calls on my end or waiting til the next day. Pat was responsive but blown off by the others. And I was ready to buy. Trade in and Would take multiple calls on my end or waiting til the next day. Pat was responsive but blown off by the others. And I was ready to buy. Trade in and cash. So I did elsewhere at a few hundred dollars higher price and without even looking at the vehicle because I knew what I wanted. More

Yesterday I was looking at cars I came to brandon ford because I bought my last here in 2016, something must of changed because I was not treated the way I was last time, I asked to see a car which was lo because I bought my last here in 2016, something must of changed because I was not treated the way I was last time, I asked to see a car which was locked so I was in able to see the inside from the inside, I showed interest in the vehicle and asked to see the numbers on the car out the door, the sales specialists started giving me numbers off the top of his head. I wanted to go inside and talk to finance, I had my own loan with mid Florida credit union,that I know works directly with this dealer and cash to put down if I needed to, when we did run the numbers I noticed the year of the car didn’t match the year of the one I was looking at, the sales specialist informed me he was wrong on his info and assured me it was the car we were looking at, after not feeling comfortable with the out the door amount and little help with trying to work a deal and not being able to speak directly with finance my self, I left, when I got home I just wanted to see the car I was looking at because I was sure it was a 2014, so I looked it up and sure enough, I was receiving a quote for a car I wasn’t even interested in, the sales team wasted my entire day pretending to be finance and not even paying attention to the vehicle that I was interested in. I spoke with (Sam) Alami about this incident he told me he was the top sales manager and he would try to help me out, Sam was just as bad basically starting the whole process over and and trying to finalize a deal with an hour left in the day with no test drive and inspections done on the car. After all this and It’s the next day but I’m not interested in buying any vehicle from this place and will forever recommend nobody else’s does as well More