Brandfon Hyundai

Took my car to be serviced in the morning I dropped it off and they said it’d be a little while since they had to look at it, so I asked if it would be today and she said yes definitely by 3/3:30 she woul off and they said it’d be a little while since they had to look at it, so I asked if it would be today and she said yes definitely by 3/3:30 she would personally call me. So I waited patiently so I wouldn’t nag and just let them do the work if any had needed to be done. by 6 I called since it showed online they close at 8pm and a sales receptionist informed me that the service department closed at 4… I had asked if it would be today for pick up because I have work at 5am and now am without a vehicle since they never gave me a phone call and I waited by my phone for hours since I dropped it off. More

Rianna as a Salesperson and Chris in finance made this happen quickly, smoothly, and fairly. No pressure to buy things that are unnecessary, fair, pricing, honest, and accommodating. Kent often say that happen quickly, smoothly, and fairly. No pressure to buy things that are unnecessary, fair, pricing, honest, and accommodating. Kent often say that I’ve had a great experience buying a new car, but this truly was as good as it gets. thank you guys For putting a smile on my son’s face and putting us at ease, knowing that he has a reliable car to drive More

Very disappointed in this dealership. I picked up a vehicle from them two weeks ago and have not heard from them regarding my experience. You are on your own after the sale. It seems that I picked up a vehicle from them two weeks ago and have not heard from them regarding my experience. You are on your own after the sale. It seems that they are more interested in making sales than attending to customers. Had a 7 PM appointment for delivery but apparently my salesman was too busy trying to land another sale than keep the appointment. My salesman wasn’t even the person who delivered my vehicle and the vehicle was delivered without even taking the time to show how things worked with it. I would not buy from this dealer again. More

Went in to finance a 2024 Tucson and found that they wanted to triple dip on document fees by charging me twice as much on conveyance fees and once more on non tax fees. I asked for the contract and the wanted to triple dip on document fees by charging me twice as much on conveyance fees and once more on non tax fees. I asked for the contract and they wouldn't give it to me sonI could review with them line by line, charge by charge. I've done my homework on hidden fees. Max cap CT allows on conveyance fees is $415 and they wanted $895, and then wanted an extra $355 for non tax fees for title, registration and licensing. That should all be in cluded on the conveyance fee.They should be ashamed of their shady business dealings and should be shut down as a whole. Go on YouTube and learn what fees not to pay. I ended up walking out. More

I started an oil consumption test for my SUV in September 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October so I would need to start the test again and pay for oil when I already paid to start the test and I was told that the oil would be covered from what I paid from here on out. My car is burning oil at a rate and there seems to be no structure and no one knows what they are doing. Everyone says something different and nothing was submitted to Hyundai to see if it will be covered under warranty. The customer service was absolutely TERRIBLE. The advisor just gave the excuse of “well we didn’t break your car” like if that’s the reason why I was there. No professionalism and completely disappointing to say the least. They ended up putting oil in the car but left my car in the driveway, oil spilled all over my motor and the hood was left completely open. More

Bought our Tucson from them because had a 2001 sonota that was great. With this brand new 2017 Tucson that still only has 17,000 miles. We have had it at the dealership 3 times over past 6 months for sam that was great. With this brand new 2017 Tucson that still only has 17,000 miles. We have had it at the dealership 3 times over past 6 months for same problem noise when starting car noise from transmission when driving and car has rough idle at stop each time they keep it for 3-5 weeks don’t offer a car to use while it’s there keep giving it back to us with same issue not resolved you have to leave multiple messages to get a call back horrible customer service they rude when my wife and have spoken to different people from here. No confidence in mechanics that they can’t seem to fix it and return it to us with problems not resolved. Even managers don’t return calls. Have been back 2 more times just got car back again and with 15 miles noise is back. Told by dealer we can leave it again if we want safe to drive with noise don’t know what it is. They also charged us for new air filter and fuel injection cleaning to see if that resolved it. When it didn’t wasn’t refunded. Don’t even want it anymore would prefer my money back or trade in for new one since we can’t drive this one and it can’t be fixed right it’s a lemon but have not been given that option may have to contact an attorney or go to the news so every one can see how long time customer treated. Complained to corporate also was told over 2 weeks ago they would call m back. No call back still despite us leaving multiple messages. More