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Brandfon Hyundai

New Haven, CT

2.8
345 Reviews
There are numerous reasons why drivers choose Brandfon Hyundai. Proudly serving New Haven, Hamden, Milford, Stratford and Wallingford, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
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115 Peat Meadow Road

New Haven, CT

06512

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Showing 345 reviews

August 27, 2024

Took my car to be serviced in the morning I dropped it off and they said it’d be a little while since they had to look at it, so I asked if it would be today and she said yes definitely by 3/3:30 she woul More

by A/n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 28, 2024 -

Brandfon Hyundai responded

We are sorry to see your negative review. We apologize if you have received anything but our 5-star customer service. We would like to speak with you and hear more specifically about your experience with us. At your earliest convenience, please reach out to me directly. -Rachel Cutler, Service Manager, (203)315-2900

August 17, 2024

Rianna as a Salesperson and Chris in finance made this happen quickly, smoothly, and fairly. No pressure to buy things that are unnecessary, fair, pricing, honest, and accommodating. Kent often say that More

by malatesta88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riana Clegg
Aug 19, 2024 -

Brandfon Hyundai responded

Your feedback brightened our day! It's fantastic to know that you had a great experience at our dealership. Our team values your business, and we appreciate your kind words. Let us know if there's anything else we can do for you!

July 26, 2024

After my Hyundai Sonata was stolen by the 'Kia Boys' and later recovered by the police, I had my car towed here to be repaired. I picked this dealer because I knew the work would be done correct. Unfortunat More

by shannamayberry84
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole
January 18, 2024

Avoid Brandfon Hyundai like the plague and FILE FORMAL COMPLAINTS AGAINST THEM TO THEM BBB! I have bought 2 brand new cars (worth more than $60k in purchase price) and spent thousands of dollars to get m More

by screw brandfon hyundai in new haven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Rep, Service Manager, General Manager
December 14, 2023

Very disappointed in this dealership. I picked up a vehicle from them two weeks ago and have not heard from them regarding my experience. You are on your own after the sale. It seems that More

by chetp55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rafael Once
Dec 14, 2023 -

Brandfon Hyundai responded

We are sorry to see your negative review. We apologize if you have received anything but our 5-star customer service. We would like to speak with you and hear more specifically about your experience with us. At your earliest convenience, please reach out to me directly. -Jack Ryan, (203)315-2900

November 19, 2023

Went in to finance a 2024 Tucson and found that they wanted to triple dip on document fees by charging me twice as much on conveyance fees and once more on non tax fees. I asked for the contract and the More

by jdgonzalez329.jg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kris Sharma
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bierce-Manager
Nov 22, 2023 -

Brandfon Hyundai responded

Joel, we're very sorry to hear about your negative experience at our dealership. Transparency is crucial to us and we will review our processes to ensure clarity. If you have further concerns, please do not hesitate to contact me directly. We value your feedback and appreciate the opportunity to improve. -Jack Ryan, (203)315-2900

November 03, 2023

I started an oil consumption test for my SUV in September 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October More

by Francesca.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liberty
Nov 08, 2023 -

Brandfon Hyundai responded

Francesca, we are sorry to see your negative review. Please know our goal is to provide great customer service and we take reviews like this very seriously. I would like the chance to speak with you to restore your faith in our service center. At your earliest convenience, please reach out to me directly. -Rachel Cutler, Service Manager, 203-315-2900

August 01, 2023

My car was towed to Brandfon on Sunday after we lost all power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have h More

by Wayne2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
July 22, 2023

Bought our Tucson from them because had a 2001 sonota that was great. With this brand new 2017 Tucson that still only has 17,000 miles. We have had it at the dealership 3 times over past 6 months for sam More

by vinnie2101
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
John Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Destefano
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Wozniak
Jul 24, 2023 -

Brandfon Hyundai responded

Vinnie, we are sorry to see your negative review. Please know customer safety and satisfaction are our top priorities and we apologize for any confusion or miscommunication during your recent visit. We would like the chance to speak with you to work towards a resolution. At your earliest convenience, please reach out to me directly. -Jack Ryan, 203-481-1616

July 07, 2023

This was the second car I bought from Brandfon Hyundai and I had an excellent experience. My salesman this time was Rafael Once and he was very patient, helpful, not pushy and honest... The purchase proce More

by hjhansen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Once
1
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