Brandfon Honda - Service Center

As a female who knows nothing about automobiles, I trust Jon Carter to understand and explain to me what repairs my car needs done to remain in safe running order. I actually did some detective work and fo Jon Carter to understand and explain to me what repairs my car needs done to remain in safe running order. I actually did some detective work and followed Jon from another dealership that is located a lot closer to my home. When I have limited funds, Jon will advise me as to what repairs are most important to do immediately. How rare that experience is today. In the truest sense of the word, the customer's needs come first! In addition,Jon has a kind, thoughtful manner, with conscientious, timely follow through. I keep my cars well into 200,000 miles and I attribute that to Jon's high level of dealership repair, as well as the Honda being an excellent auto. In my book, he's the man to work with. Nancy Madison More

this dealer is a true super genuine five-star dealer. It means this dealer does not take advantage of its customers. You ONLY have your car serviced when the signal shows up on the gadget to remind you. Thi means this dealer does not take advantage of its customers. You ONLY have your car serviced when the signal shows up on the gadget to remind you. This dealer is may be the last remaining car dealer that still uphold honesty and sincerety to their customers. I just wish Honda is aware and appreciate this dealer. More

John Carter is probably the most trustworthy, friendly and knowledgeable automotive customer service advisor I have ever met. His advice on maintaining the life and safety of my Hondas has been invaluabl and knowledgeable automotive customer service advisor I have ever met. His advice on maintaining the life and safety of my Hondas has been invaluable. The fact that he chooses to work at Brandfon leads me to trust the dealership enough to consider them for my future car purchases. More

Tom in Service always remembers me, past issues with my vehicle and answers my questions about vehicle maintenance with accuracy, courtesy and efficiency. The service is always done on time. Waiting area vehicle and answers my questions about vehicle maintenance with accuracy, courtesy and efficiency. The service is always done on time. Waiting area is friendly and inviting. Tom usually finds me in the waiting room and seeks me out to let me know when my car is ready and what the mechanic found, as well as any recommendations from the mechanic. More

Randy was very helpful. He always advises me as to the service necessary for my car and does a very good job of explaining the work that is necessary. He never seems to recommend work that can wait till t service necessary for my car and does a very good job of explaining the work that is necessary. He never seems to recommend work that can wait till the next visit, which I like. I feel he is honest and helps me out like I was a member of his family More

Went to Brandfon, my local Honda dealer, for a regular oil change. Actually, it wasn't a "regular" change, in fact, but one that I was reminded to take by a polite e-mail from Brandfon that I was overdue oil change. Actually, it wasn't a "regular" change, in fact, but one that I was reminded to take by a polite e-mail from Brandfon that I was overdue for an oil change (I was). I called Service to make an appointment and got my first choice. When I arrived I waited for all of 2-3 minutes for assistance (no one was sitting around idly, I just happened to be the third person in line at that time). Randy Newton took care of me, listened to my needs, looked up an online coupon that Brandfon had sent to me, and then offered me a different but very reasonable price since the car I was bringing in was not included in the offer (I missed that detail). He also entered in my concern about a loose bolt on the passenger seat and offered a free alignment check with the service. The oil change was done very quickly but it turns out that our wheels were out of line. That repair, also reasonably priced, was tended to while I waited. That took a bit longer but since the waiting area at Brandfon is so nice--and has free wifi--I was able to get a lot of work done in the time that I waited. Excellent. When the car was ready payment was fast and easy. The car was waiting for me out front and the loose bolt on the passenger seat rail was taken care of, no charge. It wouldn't have been much if they had charged me but it was nice to know that I wasn't going to be nickeled and dimed by Brandfon. This is why I keep coming back. Great service. Very professional. Oh, and when I walked to the front of the dealer to get to my car I was welcomed with a freshly washed Honda. Nice touch. More

I CAME IN FOR SERVICE ABOUT A FEW WEEKS AGO, AND THE PERSON I DEALT WITH RANDY NEWTON HE WAS VERY PLEASANT TO DEAL WITH, I ALWAYS DEAL WITH RANDY, THE REASON I COME TO THIS DEALER IS FOR THE SERVICE AN PERSON I DEALT WITH RANDY NEWTON HE WAS VERY PLEASANT TO DEAL WITH, I ALWAYS DEAL WITH RANDY, THE REASON I COME TO THIS DEALER IS FOR THE SERVICE AND THE COMPETIVE PRICES, RANDY ALWAYS ADVISE ME WHEN I COME IN TO THIS DEALER, AS TO WHAT I NEED AND WHAT I DO NOT NEED, KEEP UP THE GOOD WORK, AND SEE YOU SOON, BUT NOT TO SOON. THANKS AGAIN More

The friendliness and professionalism of Randy Newton. He greeted me, got my car in to service very promptly and then was able to quickly get a front-end alignment which helps me get the most out of my tires greeted me, got my car in to service very promptly and then was able to quickly get a front-end alignment which helps me get the most out of my tires. Then Randy made sure I knew my vehicle was completed. The cashier was talking to a co worker so Randy even cashed me out so I did not have to wait. He is a true asset to the dealership. More

I love everything about Branford Honda. After looking at other dealers I decided to buy my new car at BranHonda because of friendliness, customer service and best pricing. I continue to do business here fo other dealers I decided to buy my new car at BranHonda because of friendliness, customer service and best pricing. I continue to do business here for service. I can count on immediate attention with or without an appointment. They give me a ride home if I can't wait and they pick me up. Work has always been well done' More

My Accord started having engine trouble late at night during a trip from New Jersey to Boston, and Brandfon happened to be the nearest dealership. I left my car and keys in the late night key-drop, and during a trip from New Jersey to Boston, and Brandfon happened to be the nearest dealership. I left my car and keys in the late night key-drop, and continued on in another vehicle. Brandfon's service was unbelievably conscientious, especially as I was a new customer and, as a New Jersey resident, was not likely to return soon. Joe called me the next day around noon to let me know that they'd **already** identified and repaired the problem, and that it was entirely covered by warranty and wouldn't cost me anything. Joe also managed to figure out how a way for me to pick up my car on my drive back through Connecticut, even though it was the Sunday before Memorial Day and the dealership was closed. Brandfon service made what seemed like a disaster into a totally painless experience. Thanks so much! I would give this dealership my highest recommendation to anyone in the New Haven area interested in purchasing or servicing a Honda. More