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Brandfon Honda - Service Center

Branford, CT

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460 Reviews

460 Reviews of Brandfon Honda - Service Center

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July 20, 2011

Simple oil change. 1 hour later I heard "Having difficulty getting your vehicle on the lift" 1/2 hr later I left without service & peace of mind. I went to Valvoline the next day 20 minutes later m More

by 29Maltby
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe and Earl Mastri
Jul 25, 2011 -

Brandfon Honda responded

Good afternoon, my name is Jeff Bellinger, General Manager of Brandfon Honda. I want to sincerely apologize for the level of service you received from my staff. I recognize we are not perfect, and candid feedback like yours that you have provided is one of the only ways we can improve. I would like to investigate the matter further, so I can pinpoint the associate(s) you were working with so I can help improve their customer communication skills as well as their knowledge of the inventory. If you wouldn't mind giving me your name, I can look it up in the database. I can assure you this will remain confidential. However, I understand if you would like to remain anonymous. We take all customer concerns under consideration during our training meetings, and your concerns will definitely be incorporated into our training to present this from happening in the future. If you would like to discuss this matter further, please feel free to contact me at the information provided below. Also,as a gesture of good will, I would like to reimburse you for the gas you used to drive once again, I sincerely apologize for this experience, and I thank you for providing the feedback. Thank you, Jeff Bellinger General Manager 5187277076

July 19, 2011

The staff of the Branford Honda Dealer are very nice. The service is great, and they take their time on making sure your car is in perfect conditions. More

by mimi0611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : randy newton
Jul 20, 2011 -

Brandfon Honda responded

Brandfon Honda and Randy thank you for kind words for us. We try to go the extra mile and welcome great customers like yourself. Earl Mastri Service Manager

July 18, 2011

Be very afraid Don't walk, run away from this dealer. They could not possibly be less interested in doing a good job or caring about how the customer is treated. Ser More

by raymond sammarco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Randy Newton
Jul 20, 2011 -

Brandfon Honda responded

Thank You Raymond, We appreciate customers like yourself and try to maintain a happy client base. If either Randy or any of us in service can help you please give us a call. Again,thank you for taking the time and filling out this survey. Earl Mastri Service Manager

July 16, 2011

This dealer is the best dealership I've worked with. They take care of car with respect and professionalism. Service is good too. I always go there for routine service. More

by stock123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Albitz
Jul 18, 2011 -

Brandfon Honda responded

Thanks for saying we're the best dealership you've worked with! We take pride in our service experience. Sam in service will be happy to hear about your review. If you have any questions, don't hesitate to ask!

July 15, 2011

I have been a customer of this dealership for 4 plus years. Every visit has been pleasuable and stress free. Al associates are always very courteous, polite, and knowledgeable. The building is always ve More

by RKuziel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peters and John Prodia, Tom Peters
Jul 18, 2011 -

Brandfon Honda responded

Thank you for the great review! We're glad your experience with John and Tom was so good. If you have any questions, remember we'll always here to help!

July 13, 2011

Always dependable. Due to exceptionally high volume of driving, my Civic Hybrid requires regular maintenance to keep me running. Randy Newton goes above and beyond to provide excellent customer service. More

by pmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Newton
Jul 20, 2011 -

Brandfon Honda responded

Thank you for your words of praise and taking the time to respond to our survey. Earl Mastri Service Manager

July 13, 2011

I HAVE PURCHASED SEVERAL CARS FROM BRANDFON HONDA, NICK, MY SALESMAN HAVE ALWAYS BEEN GREAT. I'VE NEVER HAD A PROBLEM WITH ANY OF MY HONDAS. BUT, I KNOW IF THERE WERE A PROBLEM I COULD ALWAYS TRUST BRANDFO More

by MARGESHONDA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Service Dept, Nick Pawlowicz, Tom Peters
Jul 14, 2011 -

Brandfon Honda responded

Thank you, Marge! We appreciate your business. We’re glad to hear Nick and our service department have never let you down. He really cares about his customers. If you need anything in the future, we’re here for you!

July 13, 2011

I bought my first honda in 1994 from Brandfon when they were in New Haven, the move to Branford was great since that is where I originally was from. I have since purchased 3 more vehicles from this dealer More

by buttons1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Newton
Jul 14, 2011 -

Brandfon Honda responded

Thank you for your loyalty! It's great to hear from long-time Brandfon buyers. We'll strive to make all future purchases just as good!

July 13, 2011

This dealer take care of your car care issues which i like. But i wish people at the front desk were more courteous and acknowledge their customers and not keep walking away not even saying someone wil b More

by Fisher97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Newton
Jul 20, 2011 -

Brandfon Honda responded

Thank you for giving us the feedback that we need to make Brandfon Honda a dealership that listens to its customers. We appreciate your advice and praises. Thank You Earl Mastri Service Manager

July 06, 2011

I purchased a used car with a problem in the Stereo Unit which rounded out to cost about $800. The service department handled the situation very efficient and was extremely friendly during the process. I wo More

by fortune2o3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda and Eric
Jul 20, 2011 -

Brandfon Honda responded

Amanda is the newest addition to our team and knows how important quick and friendly service is to our customers. We're glad to hear you're pleased with her service. Let us know if you need anything!

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