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Brandfon Honda - Service Center

Branford, CT

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460 Reviews

460 Reviews of Brandfon Honda - Service Center

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August 03, 2011

I have been to Brandfon twice to have my car serviced and both times have been incredibly pleased with their customer service and the work done on my car. I don't even live in the area but compared to other More

by oblackstock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy
Aug 08, 2011 -

Brandfon Honda responded

Thanks for the great review! Randy was excited to hear your kind thoughts about his service. Our goal is to keep our customers happy with our service so they come back again and again. If you need anything, give us or Randy a call.

August 02, 2011

It is such a pleasure doing business with Brandfon Honda. The customers service is awesome and Randy Newton is just absolutely wonderful. Thank you for making this a wonderful experience. More

by DFowlkes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Newton
Aug 03, 2011 -

Brandfon Honda responded

Randy and I thank you! We look forward to seeing you in the future. Earl Mastri Service Manager

August 02, 2011

The reason I've taken time out from my busy schedule to answer this survey are for the following reasons. When entering the service department you are greeted by a professional who makes you feel at home a More

by hotpetunia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department and Parts Department
Aug 03, 2011 -

Brandfon Honda responded

Thanks for taking the time to respond! Your thoughts are all taken into account and appreciated. Earl Mastri Service Manager

August 01, 2011

Staff was friendly - very helpful - took my car in when I arrived for my appointment. Suggested but no pressure to do other than what I had requested..Service took less than they had estimated...waiting roo More

by gulick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
Aug 08, 2011 -

Brandfon Honda responded

Thanks for the review! We're glad you didn't feel pressure from our service department and were satisfied with your experience. Come back to see us! Danielle Customer Service Specialist

July 31, 2011

I don't believe it was Joe the service advisor's fault since he did not perform the service to my sister's vehicle. Took my sister's accord in for service as usual by appointment even through its called " More

by mightysidyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Whitemore (Service Rep) and Who ever performed the Service on my vehicle
July 31, 2011

starter circuit has failed. my email dannypatel141@yahoo.com I drop my car at night.Next morning i got call from randy, he told me about my car problem.I agree and my car reddy in aftern More

by danny1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : randy newton
Aug 08, 2011 -

Brandfon Honda responded

Thanks, Danny, for taking the time to give Randy a review and taking advantage of our drop off service. We are happy to assist in any way! Danielle Customer Service Specialist

July 30, 2011

Randy is very professional, helpful and extremely nice as are all of the other service department staff I have ever dealt with. A couple of problems were noted at my last service and along with it a quote fo More

by eveostrowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy
Jul 30, 2011 -

Brandfon Honda responded

Thank You! We are here to please and Randy makes us proud. We look forward to seeing you again Earl Mastri Service Manager

July 30, 2011

Came in for an oil change and routine maintenance. The waiting room was clean and comfortable, although I wish they still had the free snacks available. My service advisor was Randy Newton, I found him t More

by AJSaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Newton
Aug 06, 2011 -

Brandfon Honda responded

Thank you for the kind words about the dealership and Randy! Please call if you need anything, we look forward to hearing from you. Danielle Customer Service Specialist

July 29, 2011

We have bought our two most recent Hondas at Brandfon, and have them had them serviced there ever since. With their excellent service, the two cars may last forever. Randy has always been extremely cour More

by PeterSue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Newton
Jul 30, 2011 -

Brandfon Honda responded

That he does. We always count on Randy to take care of our customers and he never lets us down. Thank You Earl Mastri Service Manager

July 29, 2011

Tom, the service associate, was very accommodating and knowledgeable of concerns. He was dedicated to getting the job done properly and ensured that before I left, everything was to my satisfaction. More

by roseannem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peters, Tom Peters
Jul 30, 2011 -

Brandfon Honda responded

Tom is a delight and a someone that gets the job done. He has true empathy for our customers and portrays the importance of this to his customers. Thank You Earl Mastri Service Manager

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