Brandfon Honda - Service Center

Kathryn was very accommodating. I had called her about a problem I was having and she responded "come into the showroom any time". Days later, I presented to the showroom with my problem. She immediately problem I was having and she responded "come into the showroom any time". Days later, I presented to the showroom with my problem. She immediately greeted me and addressed the problem. She is very professional. I am trying to convince our daughter to buy her Ridgeback at Branford Honda instead of the Wallingford dealer (where she has previously purchased a car). More

Took my Accord for an oil change today...waited 2 hours for what was supposed to be an oil change, car wash and alignment check...I got the oil change, I think. The car was just as dirty coming out as it for what was supposed to be an oil change, car wash and alignment check...I got the oil change, I think. The car was just as dirty coming out as it was going in because they never washed it as promised. They told me I need drive belts and brakes (a car with 30,000 miles mind you) but, never mentioned the alignment. Got to wonder what they do with your car while it's there. I would reccommend service here only for what you know you need, all the rest...visit a trusted mechanic! More

I went to have my car serviced for a recall. Somehow the mechanic the lost my keys!!! Amanda was very empathic to the situation. She tried her very best to make an increasingly bad situation better. I was mechanic the lost my keys!!! Amanda was very empathic to the situation. She tried her very best to make an increasingly bad situation better. I was promised a call back on Monday. I never got the call. So I called after work Monday found out Amanda was off, (I was not happy ) I spoke to service manager Earl low and behold they found my key!!! I went back to the dealer got my key. All my keys needed to be reprogrammed since the temp key I had disabled everything else. I was told the mechanic left my key in another car!!!! Never ever has this happened to me. I was aggravated all weekend because of this. I spoke in length to Earl and told him he had an opportunity for improvement he seemed to appreciate the feedback. Everything is fixed I am satisfied but very leery about trusting anyone there with my keys. Unless maybe I attach it to a bowling ball key chain. More

They helped with a problem with a electrical problem. They were efficient and extremely helpful. I would purchase another car at Brandfon Honda because of their customer sevice They were efficient and extremely helpful. I would purchase another car at Brandfon Honda because of their customer sevice More

My car was acting right. Was making all sorts of funny noises. I called up Branfon Honda Service and they told me to bring it right in to check out the noises. Even through the power outages (from the res noises. I called up Branfon Honda Service and they told me to bring it right in to check out the noises. Even through the power outages (from the resent noreaster storm) they were able to repair and get my car back on track. Thank you Randy Newton for all your expertise. I really appreciate that. More

Very helpful service, and they were very fast. Appreciated the same day scheduling of an appointment for a tire change, right before a snow storm. Appreciated the same day scheduling of an appointment for a tire change, right before a snow storm. More

Even though I had to wait longer than usual for an oil change and safety inspection the service advisor made it up to me by getting me an authorized discount which proved to be extremely reasonable. I al change and safety inspection the service advisor made it up to me by getting me an authorized discount which proved to be extremely reasonable. I also was glad that I wasn't made to feel pressured to have any specific work done. More

I had a four wheel alignment perfored at the dealership. They took my car in with no appointment necessary, and performed all the work in under an hour. I am very pleased with the results, and highly recom They took my car in with no appointment necessary, and performed all the work in under an hour. I am very pleased with the results, and highly recommend this dealer. More

Joe is friendly, personable, and so helpful. He's very patient, takes the time and makes the effort to explain the kind of work that my car needs as well as the reason for the work. This is the only reas patient, takes the time and makes the effort to explain the kind of work that my car needs as well as the reason for the work. This is the only reason that I return to Branford Honda for service. Thank you Joe! More