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460 Reviews of Brandfon Honda - Service Center
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December 10, 2011
I brought to cars from them a civic and a odyssey the price was reasonable and they are always great to deal with. I also get both vehicles serviced in the same place price was reasonable and they are always great to deal with. I also get both vehicles serviced in the same place More
by dicksonsr
Employees Worked With
jon
December 09, 2011
Jon was very helpful. However my original complaint included a problem with my windshield wipers. I wound up getting many more things than expected to the tune of $850. When I drove home the wipers h included a problem with my windshield wipers. I wound up getting many more things than expected to the tune of $850. When I drove home the wipers hadn't been fixed. I had to drive back the next day and get them replaced. I was sick and had to go and was annoyed. He handled it very well when I got there and apologized and said he had checked them. If he had, he didn't do it well. All is fixed now, hopefully More
by margem
Employees Worked With
Jon
December 08, 2011
IT'S ALWAYS A PLEASURE WHEN I COME INTO THIS DEALER SHIP, RANDY IS VERY HELPFUL AND ATTENTIVE WHEN DEALING WITH ME, BEING A WOMAN I HAVE ALWAYS TRUSTED WHAT HE HAS TO SAY...THANKS AGAIN RANDY IS VERY HELPFUL AND ATTENTIVE WHEN DEALING WITH ME, BEING A WOMAN I HAVE ALWAYS TRUSTED WHAT HE HAS TO SAY...THANKS AGAIN More
by PADDLESTICK
December 08, 2011
I called into the dealership/service dept. at noon to request a same-day appointment, and they accepted my request and had vehicle ready within 3 hours. request a same-day appointment, and they accepted my request and had vehicle ready within 3 hours. More
by mr06606
Employees Worked With
Jon Carter, Jon Carter
December 07, 2011
Two years ago I moved from Chicago to CT, where it soon became clear I couldn’t survive without a car. Yuck. I hadn’t driven regularly since I was a teen-ager and I was intimidated at the whole prospect of became clear I couldn’t survive without a car. Yuck. I hadn’t driven regularly since I was a teen-ager and I was intimidated at the whole prospect of driving and car ownership. I had a car-savvy friend accompany me to the Brandfon dealership, since I was sure any dealer would otherwise pounce on a novice like me. So I was really struck when Sales Rep. Matt DeMarco, besides being incredibly patient in explaining all the variables of the different cars and options, really seemed to want to understand my own needs and preferences. His attentiveness was nowhere more apparent than when my friend was pushing me towards a slightly more expensive model, and Matt, having listened to my inchoate preferences, encouraged me to keep in mind my own priorities, rather than any one else’s. Matt encouraged me to get behind the wheel and feel the various models for myself, for as long as necessary. My final purchase was an unexpectedly positive experience. Fast-forward a year or so later, when I had to have the car towed into the Brandfon service shop. Probably due to a beginning-driver’s mistake. Servicer Joe Whitmore could not have been more helpful, patient, and understanding. He quickly absorbed that I was a relatively inexperienced driver and, without a shred of condescension, gently and respectfully explained steps I should take if I ever encountered a similar problem. In the process, he went out of his way to explain some basics of car mechanics, which, really, I should have known by now. He was a saint. At my request, the car was given their basic $20 oil filter-safety inspection-car wash, my first since I’d bought the car. Nobody tried to push any additional services on me. This car-towing ordeal took place on a dark and foggy evening. Since I’d arrived with the tow truck, I hadn’t really paid attention to how I’d gotten to this dealership in Branford, a town I hadn’t been to since I bought the car. Sensing my directional confusion, Joe walked me out to my car, where I could see exactly the left-right-right-left route he was pointing to in order to get me home. I drove off into the foggy evening thinking that this was the most positive and humane commercial experience I’d had in Connecticut. I like this state! More
by NewMiddleAgedDriver
Employees Worked With
Joe Whitmore, Matt DeMarco, Matt DeMarco
December 06, 2011
I have been pleased with the service staff at, "Branfon Honda". I have never been pressured into doing more than was necessary to keep my vehicle in top running condition. They have always been "Branfon Honda". I have never been pressured into doing more than was necessary to keep my vehicle in top running condition. They have always been honest with what was important and potential issues that may or could arise in the future. They have been patient with my questions and have given me answers which have allowed me the options to determine my next step in caring for my vehicle. I would and will highly recomment, "Branfon Honda Service", to my family and friends, as I am extremely pleased with my own experience with them. More
by joan clinton
Employees Worked With
Jon, Jon Carter
December 06, 2011
Great experience. Would highly remmomentd. Wasn't oversold service that wasn't needed like every other Honda dealer that I've been to. Very nice people. oversold service that wasn't needed like every other Honda dealer that I've been to. Very nice people. More
by jvanRy
Employees Worked With
Tom peters, Tom Peters
December 05, 2011
I took my car in for a regular oil change today and tire rotation. The price is great for both services, 19.99 for a Honda oil change! The only reason I had to put a 4 instead of a 5 is because it took abou rotation. The price is great for both services, 19.99 for a Honda oil change! The only reason I had to put a 4 instead of a 5 is because it took about an 1:45 min for an EXPRESS service! Other than that Randy saw us drive up, he jumped out of another car and opened up the garage door and they also wash the car too! Thank you! More
by dhansen2020
December 05, 2011
I would highly recommend Jon Carter as the best Service Advisor, as he is always there for me and is very very kind to me. I can always count on him for great advise and great service for a fair price. Advisor, as he is always there for me and is very very kind to me. I can always count on him for great advise and great service for a fair price. More
by marlenezito
Employees Worked With
jon carter, Jon Carter
December 04, 2011
I have received excellent service from Randy Newman. He is always patient in listening to the issue and responds quickly and thoroughly. He is as pleasure to work with and an asset to the dealership. is always patient in listening to the issue and responds quickly and thoroughly. He is as pleasure to work with and an asset to the dealership. More
by bbernarda
