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Brandfon Honda - Service Center

Branford, CT

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460 Reviews

460 Reviews of Brandfon Honda - Service Center

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March 15, 2018

Five Stars Service The Service department is always helpful and reliable. They are pleasant and answer all questions and have ready access to a history of my car's servi More

by NorthHavenCarol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy--service advisor
March 15, 2018

Oil chance and maintenance I had a great experience with this dealership and I intend to recommend this location to other. The service was quick, and my vehicle is fantastic, ne More

by kestinroberts3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forget her name but she was nice
March 15, 2018

45 minutes Service is always good my service guy Matt was awesome took the time to explain everything that they was done on my car professional in all More

by yolanda52005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
March 15, 2018

Amazing service! I never serviced here before my first time here was when another service center ruined my car, i called Brandfon from a recommendation from a friend. More

by SUGRASSO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LAUREN MCGRADE
March 15, 2018

oil change The young man that helped me was very helpful. He sat at the first desk when you walk into the service area. I can not remember his name because I rec More

by allie24k
Recommend Dealer
Yes
Employees Worked With
I can not remember employees name. But he was a nice young guy that sat at the first desk when you come into the service area
March 15, 2018

Routine service and sales consult Brandfon Honda is a first rate dealership. All aspects of the staff are friendly, courteous and professional. We have purchased 7 vehicles from them. More

by STEVESADOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanne Panzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2017

Post Sales is Abysmal Brandfon Honda's sales service was good. I leased two vehicles from this dealership. BUT post sales support is terrible. Owners and business leader More

by serramg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Brandfon, Manuel Costas
Dec 12, 2017 -

Brandfon Honda responded

We are sorry to see your negative review and we apologize if you feel you have experienced anything but top customer service. I would like to discuss this with you further. Please email me at cbrandfon@brandfon.com or call me at 203-481-1616 ext 159. I look forward to hearing from you. – Corey Brandfon

Dec 14, 2017 -

serramg responded

Canned responses, absolutely terrible. Corey, you and I both know we have spoken already. It took you and your business nearly 3 months to say you were going to fix the issue, and we're still waiting for the replacement. My complaint is more with your treatment of your neighbors (also your customers). 0/10 garbage.

September 29, 2017

Bad service and lies My experience here today was some of the worst I have ever had. They lied about my car. The service manager gave me attitude and more lies. They don't More

by Brian augustine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Newton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2017 -

Brandfon Honda responded

Brian I am disappointed to hear that you had a less than excellent experience at our dealership and would like to speak with you about this situation. Please contact me at 203-481-1616 ext. 159 or cbrandfon@brandfon.com. Thank you for considering our dealership in the car buying process and I look forward to hearing from you soon. Corey Brandfon, Brandfon Honda

September 28, 2017

Very pleasant experience My husband and I brought our ridgeline in for an airbag recall. Something very simple. We arrived, the young lady Lauren was so pleasant and friendly. More

by Ldemartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren
August 30, 2017

Great salespeople and service! I bought my Honda Accord here two years ago and the sales associate, Manny, was wonderful to work with. I recently brought family friends to buy anoth More

by PM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Costas
Sep 01, 2017 -

Brandfon Honda responded

Thank you for the 5-star review! Always great to hear you had an excellent experience with Manny. Thank you again for being a great guest! Corey Brandfon, Brandfon Honda

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