Bramlett Kia

Awful experience! ! I don’t know if it was because I was an African American female but I was treated like a criminal. Engine blew on my Kia Optima. (I’m still paying a ! I don’t know if it was because I was an African American female but I was treated like a criminal. Engine blew on my Kia Optima. (I’m still paying a note on this car). I had a mobile mechanic that that would change my oil and do the little jobs for my vehicle for me. When I was told I needed service records to show that the vehicle had been serviced properly I asked the mechanic who came up with documents created by him. I was told basically that they were all signed the signed the same day but mechanic said they were all printed the same day. I was interrogated about the service records that were not my fault. My car sat from November 2024 until June 12, 2025 with no one wanting to really help me. Long story short I was denied my claim because it was said we didn’t properly service the car. We bought it brand new. My ex husband and I. They even questioned me about me not being the original owner of the vehicle and I had to prove so much to them I became extremely exhausted. I paid $600 to them just for pictures of the engine that they told me I couldn’t see the pictures of what they found. I also asked for proof that my car sat up at the dealership for 8 months and they kept telling me they would email me with it and I still haven’t received it. I need this for the tag because of insurance. Please don’t purchase from these people. They are crooked. My ex husband and I are back together and he’s a veteran that did 20 years in the military and has multiple disabilities. They made him worse because of what we experienced. More

Think twice before you buy a car here. The service department operates on a first come, first served basis. They refuse to take appointments even though their website says that they do. The service department operates on a first come, first served basis. They refuse to take appointments even though their website says that they do. The two times I called they have told me they have waits of 1 1/2 and 4 hours. So just plan to spend a half day there even if you are going in for an oil change. Of course, if you don't live in Decatur, take into account that the wait time may be considerably worse by the time you take to drive there. One thing is obvious, neither the service department nor the salesman care if you will ever be back. More

The dealership is nice, friendly and helpful in so many ways. Our salesperson, James, was great! Enjoyed our experience of buying a car for them. ways. Our salesperson, James, was great! Enjoyed our experience of buying a car for them. More

Josh was totally awesome and went “above and beyond” to help us. Definitely found our go to dealership! help us. Definitely found our go to dealership! More

Everyone went out of their way for me. I have bought 4 new vehicles from them and will keep coming back. Jerry Formella is the best! I have bought 4 new vehicles from them and will keep coming back. Jerry Formella is the best! More