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Braman MINI West Palm Beach - Service Center

West Palm Beach, FL

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13 Reviews

13 Reviews of Braman MINI West Palm Beach - Service Center

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February 12, 2022

An absolute disaster.A rip off. No communication. An absolute disaster. A rip off. No communication. Misleading pricing. Find another dealer. BMW SHOULD BE EMBARRASSED More

by Saz16
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
May 29, 2019

I was given misleading information I sent this message privately through this dealer’s website couple weeks ago with no response from mini so I’ve decided to post it here. I bought my More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Francisco
Jun 27, 2019 -

Braman MINI West Palm Beach responded

Jan, First off, I am so concerned with the misunderstanding or lack of clarity with regards to the service plan. This product is outside my expertise, but I do want to get a specialist on this immediately to get you satisfied as this is the first challenge we have ever received on the MINI warranty plan. Can you either call me (561-242-3401) or email me (dbayard@bramanmc.com) your name and contact information and you will receive full attention and action to get this resolved. We thank you for your loyalty and do appreciate the honor you give us by travelling so far to get your MINI's service done. On a lighter side, we are so excited as we just sponsored the all-new MINI CLUB OF SOUTH FLORIDA that will offer exclusive MINI benefits and some really cool events that are MINI-Centric. I will make sure I keep you posted! Best regards and please let me take care of you, Danny Bayard Customer Care.

November 01, 2017

Wake Up People with 5 Stars!!!! Of course it's going to be a pleasant expierence buying a car !!!! Duh! That's their business!!!! Selling Cars!!! Enterprise is the worst!!!!! Had t More

by Never Again
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Enterprise and customer service
Nov 01, 2017 -

Braman MINI West Palm Beach responded

I sincerely apologize for your frustration and not receiving the service you deserve. Someone from our Service Department may have already reached out to you and I would like to know more about your experience so that I may help remedy your situation at your earliest convenience. Thank you for bringing this to our attention and we will utilize your input in our constant quest to provide a world class experience to all of our clients. Please feel free call me at 561-242-3414. Best regards, Celine Pelofi – Customer Relations

October 14, 2017

Buying is wonderful , service is not! It took over an hour to drop off my MiniCooper for its yearly service. I spent 3 mins of that time with an agent, the rest of the time waiting. No cha More

by Yoga nurse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Grossman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2017 -

Braman MINI West Palm Beach responded

I sincerely apologize for your frustration and not receiving the service you deserve. Thank you for bringing this to our attention and we will utilize your input in our constant quest to provide a world class experience to all of our clients. Daniel Craig is the General Sales Manager at Braman Mini and he would be happy to assist you with any needs and/or concerns. Please feel free to contact him at 561-242-3144. Best regards, Celine Pelofi – Customer Relations

August 28, 2017

Key Fob Issues We had our second key fail on our mini, so we went to the dealership to purchase a replacement. This small key fob cost over 330.00. The next day th More

by riqueb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
parts department
Aug 31, 2017 -

Braman MINI West Palm Beach responded

Thank you for your feedback. We pride ourselves on delivering World Class Service, but as your online review stated, you did not receive that. We would like the opportunity to remedy your issue at your earliest convenience. Can you email me your contact information so I can address you concerns? RSVP@BramanMC.com Once again, thank you for bringing this to our attention and we will utilize your input in our constant quest to provide a world class experience to all of our clients. Signature. Client Care Manager

January 17, 2017

Mini Service not recommended here I always scheduled my mini for service here. It never fails that I end up waiting for hours just for a simple oil change and inspection. Sometimes, I More

by Disappointedmini555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laurence Gardiner
August 14, 2015

this is the third time we have puchased from your dealership This is the third time that we have purchased a vehicle from your dealership. All have been good experiences. This time a lot was done over that phone More

by smith222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Rockoff, Lawrence
May 11, 2015

Not Good The paint is a plastic coating, repairs costly. The $435 dent insurance doesn't cover the bumper dents , Plastic coating cracked.Purchased 2 new car More

by FJunhappy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Loren ? not sure
September 25, 2012

we first visited with Ralph Fonti for service on our clubman, Ralph is the perfect person in what he does its always a great experience to bring your car in for service.he set us up with a rental car an More

by williewee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ralph Fonti
March 10, 2011

I highly recommend Braman Motorcars. I have dealt with Ralph at Mini service and he is just incredible. He always takes time to help and I always leave Braman with a smile on a face. This is because of More

by phalamurray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph, Ralph Fonti
1