Braman Honda of Palm Beach - Service Center

Re-check a repair The purpose of this appointment was to re-check a repair I had done just before my Honda Pilot turned 36K miles. Because of a needed repair that was c The purpose of this appointment was to re-check a repair I had done just before my Honda Pilot turned 36K miles. Because of a needed repair that was covered under the 36K miles warranty, my vehicle then required an alignment. I noticed the alignment did not feel 100%; slight pull to the right & a bit of a vibration. I had tried to get back to Braman but personal complications prohibited me from doing so. I was finally able to call Braman and spoke with my Service Rep, David Migoya who promptly fit me with an appointment. I let him know my feelings about the alignment and he said he would thoroughly check over the vehicle, which included a road test that I took with another employee. I also mentioned 2 other minor repairs: a squeeky, rubbing sound from the Hatch Strut Support Arm and the inner, the rubber ring that fits in the console to hold drinks/bottles was cracked in all areas. Re: the alignment: David made sure a thorough assessment was done which included rotating the tires from back to front and side to side and running diagnostics in every scenario to get the best reading. He mentioned this could be due to the type of tires on the vehicle but still went through the necessary testing to get the best results possible, at no cost to me as the customer. To date, the vehicle is running much better without evidence of pulling or vibration. Re: the rubber ring for the drink holder area: David was able to get a new one, installed it with no cost to me as the customer. Re: the squeeky sound in the area of the Hatch Strut Support Arm, David showed me it was the rubbing of the rubber that made the sound and that there was nothing wrong with it. He did however cleaned the rubber on both Support Arms and put a protectant on the rubber; with no cost to me as the customer. I was totally satisfied with the results from my appointment and the personal service I received from David. He was understanding and respectful and called me promptly to let me know when the vehicle was ready for pickup. He greeted me when I arrived and gave me his assurance that he would check with me in about a week....which he did....and let me know he was here for me for all my Honda needs. I am most appreciative of this sevice from David! More

Very good Service Job was done to my complete satisfaction. Fourth car I purchased from Bramam Honda. Do not ask for a minimum statement. i am busy enough .Just filling Job was done to my complete satisfaction. Fourth car I purchased from Bramam Honda. Do not ask for a minimum statement. i am busy enough .Just filling out survey for YOUR benefit. More

Raphael Theodore is awesome! Raphael got our Odyssey fixed ASAP and went out of his way to make me feel comfortable and taken care of every step of the way. He provided updates an Raphael got our Odyssey fixed ASAP and went out of his way to make me feel comfortable and taken care of every step of the way. He provided updates and recommended a few services I took advantage of on this visit, and 2 others I will be taking care of on my next visit. I would highly recommend working with him for service on your car! More

Service Gilbert is always helpful, pleasant and knowledgeable. He is easy to talk to, and I never feel as if I'm being "sold" other unnecessary services. Gilbert is always helpful, pleasant and knowledgeable. He is easy to talk to, and I never feel as if I'm being "sold" other unnecessary services. More

Very helpful Glenn us always nice and super helpful..every time we have service. We will definitely be using Glenn again..he's always there to answer any question Glenn us always nice and super helpful..every time we have service. We will definitely be using Glenn again..he's always there to answer any questions we have. More

Chuck My service agent was personable and professional! He greeted me exactly at 8:00 am (my scheduled appointment time) and discussed reasons I was there. My service agent was personable and professional! He greeted me exactly at 8:00 am (my scheduled appointment time) and discussed reasons I was there. He explained where I could wait, how much it would cost and would let me know when my vehicle was ready. More

Great service Had an appt for the brake job and also added oil change as it was also time for that. Neil Weintzweig was kind enough to change my appt at the last mi Had an appt for the brake job and also added oil change as it was also time for that. Neil Weintzweig was kind enough to change my appt at the last minute from 8:30 to 10:30 because of my situation at home. Also was knowledgible and went over the work that needs in the car. Kept in touch with me during the day with updates. Car was ready on time to be picked up. More

Servicing the car ( oil change) Upon arriving I received a very kind and professional treatment. It makes it so much easier to take care of this routine servicing and a reasonable w Upon arriving I received a very kind and professional treatment. It makes it so much easier to take care of this routine servicing and a reasonable waiting time as well. More

Excellent I got a copy of key for driver 2, and replace rear camera. Service, product and time was excellent Service employee was gentle and gave me service o I got a copy of key for driver 2, and replace rear camera. Service, product and time was excellent Service employee was gentle and gave me service of shuttle More

Professional Making an appointment online makes it very convenient as wait times are reduced, David was helpful and accurate with my service request. He also deliv Making an appointment online makes it very convenient as wait times are reduced, David was helpful and accurate with my service request. He also delivered on the promise to have work completed within 1.5 hrs. More