Braman Honda of Palm Beach

Buyer Beware of this Dealer These guys at Braman Honda of Palm Beach will get you for every nickel if you let them. I was unfortunate to have been over tired, and half way sick w These guys at Braman Honda of Palm Beach will get you for every nickel if you let them. I was unfortunate to have been over tired, and half way sick when I went to purchase a new car from them last week. They took full advantage of me, and wore me down through making me wait for more than an hour to finish the financing. Man they really seemed SO trustworthy too!! What a joke!! I made the mistake of saying that I probably need a co-signer because of a lack of established credit. Of course they love that! First I was told that I would pay around 8.9% interest, and I said Okay. They said I was lucky to get this deal. The price on the car was agreed to with salesman Alex Acosta who did a great job, and was the only positive in the whole experience. Alex presented an out the door price of $26K, which was a good price. He turned me over to the financing Pro Om Prakash who is a master of his trade. Such a nice, patient and funny man. Beware however that he is a WOLF in sheep's clothing. This nice man is an expert at slipping in costs without informing you. He is part magician and part hypnotist. On my bill he slipped in the GAP coverage for $790, through Progressive the same coverage costs around $110. He also slipped in the Mechanical Failure protection plan for $1576 without ever even letting me know. Add to that the service contract which he said was included. Free oil changes, etc.... Failed to mention that this too cost me $790. I also got signed up for the Road Hazard for $410 without ever being asked. Just told me I was covered for tire damage. I have a tracker installed in my car for $349, he said this was also included, but never that I had to pay for it. More strangely the price agreed to with Alex of $26K somehow turned into $27K. Can't find the paper he made me sign before it went to financing. Probably done by design. Should have known going into Om Prakash's office which was locked to the outside. Maybe to keep irate swindled customers from getting to him after they figure out what he did??? Before the signing he told me that he got my interest rate, and monthly payment down for me. Then I just was presented with a ton of papers to sign where he said there was no reason to read them, just let's sign and get it over with. My friend who co-signed even noticed that he had his hand covering some writing which turned out to be pricing info. At the very end the really long pricing document was presented, which I we signed without any explanation from him. Just sign and let's go get your car!!! So they scammed me into around $5 K in extra charges, many of which I will be cancelling. They also got over $2K in down payment. Hope they had fun with that. Be very careful if you must go to this dealership, they are very good at getting every last dollar out of you. More

Air Bag Safety Recall This has been a horrible experience- I have never dealt with a company that treats clients in a more disrespectful way- I have called at least 15 time This has been a horrible experience- I have never dealt with a company that treats clients in a more disrespectful way- I have called at least 15 times and the person answering their line 561-966-5002 keeps hanging up the phone as soon as they answer the call. This is outrageous! I asked to speak to the manager and they transfer me to someone's voice mail by the last name Benjamin- at this point I don't even believe that. Is Their Manager- I Was there 3 weeks ago when I brought my car as soon as I received notice in The mail- A gentleman by the name Yeovanni ( the name is spelled different ) told me he would get back to me in 10 days- still waiting !! This is a safety issue and I understand that there could be a delay since it is a massive amount of cars involved In The recall but a reunir phone call or follow up to let customers know they are working in tj is the least they can do!!! I will not buy a Honda anymore !!! And I have been a Honda customer over 20 years! More

Management is poor at best I went into this dealership to purchase a vehicle and had a horrible experience. The salesman that worked with me was new to this dealership and was v I went into this dealership to purchase a vehicle and had a horrible experience. The salesman that worked with me was new to this dealership and was very helpful. I felt bad for this guy. The managers have him running around looking lost and are to busy to worry about him. I was at his desk for 40 minutes while he was trying to get there attention. I then call the GM to give him my feedback about this being the worst experience for me purchasing a vehicle and I had to leave a message with his assistant. I never even received a return call, After having the car for a week I am told they can't honor the 1.9% special financing rate unless I come up with another 4k. At this point I gave back the vehicle and asked to speak with the GM in person. I meet with the GM and explain to him about my experience and that I left him a message and never received a return call. At this point he tells me I never called him because he didn't get a message. Thats a great way to talk to a customer!!. At the end of this wonderful day I finally get my original trade in vehicle and had to get my belongings out of the new vehicle which they made me wait for almost an hour, It was the big smiles when I kept asking for the someone to unlock the vehicle that I decided to share my experience. Good luck Braman. I wouldn't buy from any of your dealerships and hope the story I shared cost you one deal as it should. More

Dishonest We purchased our car in May of 2013 in addition to the extended warranty. We recently took our vehicle in for repairs but found out that we did not h We purchased our car in May of 2013 in addition to the extended warranty. We recently took our vehicle in for repairs but found out that we did not have extended warranty. We spoke to John in finance who affirmed that the extended warranty was in place as he had just called and verified. Needless to say, there was no extended warranty in place. Someone had dropped the ball. My husband and I have both left messages to get to the bottom of this but we have not heard back. At one point, a sales man called me saying that we had not purchased the extended warranty. Unfortunately for him, I was holding my contract. Very disappointed with the lack of care and customer service that they so pride themselves with. More