Braman Honda of Palm Beach

Braman Honda Service Department has a clear policy of dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making good on my promise to post this to every review site I can find, and I've contacted Honda corporate about the dealership undermining of the Honda brand. Here is the message: I do not want a technician getting back to me. Anyone less than the head of your service department is unacceptable. I cannot begin to describe how disappointed I am with my experience at Braman this morning. I showed up with my 2025 Hybrid CRV for a schedule appointment for two recalls. After waiting 45 minutes to check in I was told that you "ran out of parts" for one of the recalls. I left. This reflect VERY poorly on you, and shoots your reputation in the foot pretty seriously. This is the second time this has happened. My problem is NOT that you don't have the part. My problem is the blatant lies and dishonesty. I was told exactly the same thing in December. Here's my problem. Honda has very publicly admitted there was a shortage of these parts in December, but would be fixed in January. I specifically asked whether the part would be available when I rescheduled for January, and was told YES by the scheduler. Lie #1. This morning I was told you ran out of the parts. Lie #2. This is 2025. I know darned well that you have an inventory management system that assigns parts to appointments. You knew ahead of time that parts didn't align with appointments, and you should have taken action to inform customers and give the option to reschedule rather than wasting my time this morning. So from my perspective, this is terrible customer service and a policy of lying to customers. If it had been once, you could blame the service manager. Since it was twice with the identical lie from two different service managers, it is clear that it is your policy to lie to customers. How can you possibly be trusted to care for my vehicle when you've been caught in egregious dishonesty. Given the auto service industry is already suspect, I'm shocked that your policies would perpetuate that. Here's what I expect. I expect a call from the head of your service department for resolution prior to the end of the day. If I don't get that, I will be posting these facts on every review site I can find, and will be contacting Honda corporate about how Honda's reputation is at risk due to a proven policy of lying to customers. Just to be clear, I'm not faulting you about not having the part. I'm faulting you for lack of proactive opportunity to reschedule and your blatant dishonesty about it. More

I had a great experience overall, working with Scott, Alfonso and everyone else. I will definitely recommend to friends and family. Alfonso and everyone else. I will definitely recommend to friends and family. More

Braman Honda has always taken excellent care of my family and I. They are like a family and we will continue to buy from them! and I. They are like a family and we will continue to buy from them! More

Scott was very helpful and answered all my questions I highly recommend him. He was the first person we spoke highly recommend him. He was the first person we spoke More

Wally is absolutely wonderful and extremely patient and truly cares about making customers happy with their new vehicle. 2nd Honda I got from Braman Honda thru Wally and I would not go anywhere else. Truly truly cares about making customers happy with their new vehicle. 2nd Honda I got from Braman Honda thru Wally and I would not go anywhere else. Truly a gentleman and hard worker. More

“I had an excellent experience at this Honda dealership! The staff was knowledgeable, friendly, and attentive throughout the process. They offered great deals and made the car-buying experience stress-free. The staff was knowledgeable, friendly, and attentive throughout the process. They offered great deals and made the car-buying experience stress-free. Highly recommend for quality service and professionalism!” More

Alfonso was great, very helpful and understanding. He listens well and communicates very clearly. Enjoyed his service He listens well and communicates very clearly. Enjoyed his service More

Most efficient leasing experience as I have been a Braman customer since 1997 (Braman in Miami). customer since 1997 (Braman in Miami). More

GOOD EXPERIENCE. CAR PREP COULD HAVE BEEN BETTER. NEW CAR WAS DELIVERED DIRTY. AHAMD WAS A WONDERFUL SALESMAN. CAR PREP COULD HAVE BEEN BETTER. NEW CAR WAS DELIVERED DIRTY. AHAMD WAS A WONDERFUL SALESMAN. More

My purchasing experience was excellent. My sales person Jarred took care of me throughout the complete process of purchasing my vehicle. My sales person Jarred took care of me throughout the complete process of purchasing my vehicle. More