Braman BMW West Palm Beach - Service Center

Nick Patel in sales knows the BMW products and always recommends the right car for me. Keeps me updated on new models in the pipeline Jose Ortega arranges for timely and reliable service. I have neve recommends the right car for me. Keeps me updated on new models in the pipeline Jose Ortega arranges for timely and reliable service. I have never been disappointed. Gets me a loaner when I need it. More

I have been dealing with Braman BMW since 2001. I have had the same service manager for all of my 6 BMWs. 2 I still own. If ever there was a problem with the car, I was able to reach Eduardo Fuentes by had the same service manager for all of my 6 BMWs. 2 I still own. If ever there was a problem with the car, I was able to reach Eduardo Fuentes by phone, even on a Sunday evening. It was nice to know when the BMW sos people have to tow the car into the dealer, I have someone who is already aware of the problem I was having. He always went out of his way to make sure I had a BMW loaner.....very important when you own them. Always made sure all repairs were done in a timely manner. If they had to order parts and the car would take a little longer, he would inform me right away to make sure I wasn't going to be inconvenienced. If I was going on a long trip through the states, he always checked and or topped up the fluids, air pressure in the tires and wipers. If he ever leaves Braman for another dealer..I may have to follow him. I would also like to add that Vince Cerone, was accessable and listened to a problem I had with one of my cars nine years ago. He dealt with the situation in a way that made me come back and purchase other BMW's. Thank you for allowing me to voice my opinion. Donna McDonald More

I HAVE BEEN DEALING WITH BRAMAN FOR AT LEAST 4 YEARS AND JOSE GOES ABOVE AND BEYOND TO CORRECT ANY PROBLEMS I MAY HAVE. HE IS ALWAYS AVAILABLE BY PHONE AND RETURNS YOUR PHONE CALLS IN A TIMELY WAY. BRAMAN JOSE GOES ABOVE AND BEYOND TO CORRECT ANY PROBLEMS I MAY HAVE. HE IS ALWAYS AVAILABLE BY PHONE AND RETURNS YOUR PHONE CALLS IN A TIMELY WAY. BRAMAN IS FORTUNATE TO HAVE JOSE AS A REPRESENTATIVE FOR YOUR COMPANY. More

by far the service of braman bmw is the worst of any PLACE i have ever experienced in my life. the entire service staff is stuck up brats. words cannot describe how dumb they are. they are unbelievably PLACE i have ever experienced in my life. the entire service staff is stuck up brats. words cannot describe how dumb they are. they are unbelievably dumb they are incapable of following simple directions and do not listen to anything from anyone. this goes from the bottom to the top. every last one of them NEEDS to be fired. in complete contrast in service bmw of fort myers is the best service of any dealership. braman bmw service does not even listen to the north american headquarters when they correct them. please someone in power please do something about this. i am ashamed to live in west palm and own a bmw because of the disrespect the service shows. they are not helpful or kind in anyway. More

It has been a pleasure driving my X-5 these past 3 years. The battery failed one time around the 15th month and they charged it and they gave me (without charge) a brand new trickle charger should the batter The battery failed one time around the 15th month and they charged it and they gave me (without charge) a brand new trickle charger should the battery lose a charge again. About a year later, the battery needed charging and I had plenty of time as I was warned via the on screen window about low battery charge. I charged the battery via the trickle charger and called Service; Eduardo got me into service the next day and they replaced my battery, washed and cleaned my vehicle. I should mention that I only have 10,500 miles on my vehicle after 3+ years of ownership and perhaps driving more often might have extended the battery life. More

ralph fonti is assit to your company. i was in for ralph fonti is assit to your company. i was in for service on nov.13 th and was taken care of in a very professional manner. my answer t ralph fonti is assit to your company. i was in for service on nov.13 th and was taken care of in a very professional manner. my answer to your survey in all category's is number 5. thank you millard kram 561-602-8281 More

I have had terrible service there. Often it takes two to three visits to address a problem. Communication to owner is poor. three visits to address a problem. Communication to owner is poor. More