Braman BMW West Palm Beach - Service Center

I received excellent service from Braman for my BMW X3. Xandree Anastasio, the representative who assisted me, provided excellent advice and was extremely helpful at every step of the process. I'd highly r Xandree Anastasio, the representative who assisted me, provided excellent advice and was extremely helpful at every step of the process. I'd highly recommend Braman not only for sales but also for the servicing of quality cars. More

The promptness of the appointment desk was excellent.The service person handling my loaner car was very professional and quick in putting me into a nice Dodge Charger.Brian my service advisor did a great jo service person handling my loaner car was very professional and quick in putting me into a nice Dodge Charger.Brian my service advisor did a great job in acknowledging all the services that needed to be performed and promised he would have the vehicle back to me that day.He delivered what he promised.Overall a wonderful service experience and hopefully my law firm can be as well run as your service dept. More

Routine service was performed on the vehicle and was covered under warranty. The customer service and quality of work is above expectations. Staff is always professional, efficient very accommodating. T covered under warranty. The customer service and quality of work is above expectations. Staff is always professional, efficient very accommodating. Time is valuable and their prompt service is exceptionable. I will remain a loyal customer forever. THANK YOU BRAMAN BMW!!!! More

From the moment I arrived at the service department to returning to pick up my car I was greeted by very polite and professional associates. My appointment was on time and handled by Mr. Damian Colon who returning to pick up my car I was greeted by very polite and professional associates. My appointment was on time and handled by Mr. Damian Colon who was also very polite. When I picked up my car it was nice and clean and the service was performed to my satisfaction. This was my second trip to the service department since I've owned my BMW and once again, another great experience. Thank you very much, Valerie N. Moore More

I was well listened to and all my requests were well noted.the contact with the service rep was very polite and understanding.I was in a complete climate of confidence.The repairs were done efficiently noted.the contact with the service rep was very polite and understanding.I was in a complete climate of confidence.The repairs were done efficiently and were complete and perfect. The bill was well explained to me.I am totally satisfied. More

Kerry was extremely personable and knowledgeable about my upcoming service and went our of his way to answer questions and even to make sure all the thing I needed taken care of with the service had been add upcoming service and went our of his way to answer questions and even to make sure all the thing I needed taken care of with the service had been addressed. I of course will continue to use braman for all my services and look forward to buying my next car there as well... More

I purchased my BMW 335CI, in 2009, new from Braman West Palm Beach, FL. It has turned-out to be one of the worst decisions I have ever made, truly. It was my first purchase. The add on, in house insuran Palm Beach, FL. It has turned-out to be one of the worst decisions I have ever made, truly. It was my first purchase. The add on, in house insurance policies that were added to the purchase agreement increased the price of the vehicle dramatically, which I didn't realize at the time. I put a substantial amount of money down on the car ($18,000) and financed the remaining balance through BMW financial. Now two years later I went to trade the car in, at Braman, with 48,000 miles (it was driven a lot but, well cared for). I was shocked to see that the cars value was nearly $20,000. less than the amount of money that I owe on the vehicle. When I inquired how I became so upside down in the loan-car, I was told it was because I purchased so many additional insurance policies (low-jack, tire car, key car, gap, paint etc) and after market packages (I wasn't even aware that after market items were added to the vehicle prior to my purchase). I accepted the above information and moved forward, with the decision to keep the car. The irony of the situation was just recently realized. My chief problem/challenge with the vehicle is that it's "run-flat" tires continuously go flat. Each tire costs somewhere in the neighborhood of $500. About every two months I have a flat tire. Despite having asked NUMEROUS times for the tire replacement to be covered by my above named "tire insurance" policy, there is always a reason that the replacement is excluded from coverage. Apparently the tire coverage only covers "road hazards". My tires are supposedly always damaged because the car is out of alignment. Recently I encountered yet another flat tire. I brought the car immediately to Braman and asked for a loaner vehicle. My service advisor (who was actually very good), was let go some time before this incident. So, I was assigned to "Brian", when I expressed to him that I was exhausted with the situation and simply couldn't afford to continue doing the same thing, he suggested I "get a car that's more affordable". He was so difficult and un accommodating to work with that I placed a call to the service department manager and had the car towed to Appex Auto, to have all new tires put on the vehicle (less expensive, non run-flats). Only then was I informed that the 19" wheels, were not factory but, an add on from Braman. They also told me that two of the wheels were "out of round", that's why I was continuously getting flat tires. Something Braman neglected to ever fix or inform me about. Just two weeks after this entire ordeal I actually lost THE KEY to the vehicle. When I purchased the vehicle I only received a single key from the dealer and remember, I bought "Key Insurance". I called BMW to ask that they order another key. I was told that I needed to come in, in-person, with my drivers license and registration. I was told by Joy that the key would be order (Thursday) and would be available for pick-up around Tuesday. When Tuesday came I received a call that they had not ordered the key as I have a co-signer on the loan and that person too would need to present their ID in-person, in order to order the key. I found this absolutely ridiculous as the co-signer is not the owner or responsible party, simply a co-signer for the loan. I own the vehicle and it's titled in my name. I called BMW corporate to inform them of the situation. They tried to work with Braman to No Avail. Finally I HAD TO HAVE AN ATTORNEY call them to basically force them to order the key. It took 3 weeks to get a key to the car. The service at Braman was so unfair that it literally made me ill. I have spent SO MUCH time arguing with their staff and being treated like a second class citizen. More

I made an appointment for 9:30 to drop my car off for it's 14,000 mile service. I arrived at 9:20 and they greeted me professionally and courteously and took my car right away. I was advised that my se it's 14,000 mile service. I arrived at 9:20 and they greeted me professionally and courteously and took my car right away. I was advised that my service rep would be right with me and within 10 minutes I was paged to his desk. The paperwork was filled out ahead of time and after he inspected the car he brought me right over to the loaner desk and within 10 more minutes I was out the door in a BMW loaner. Kalon could not have been more proficient in getting me in and out the door in the shortest possible time. Thanks More

:) I was pleased with the overall experience at Braman BMW. The staff was friendly and the service was superior. The loaner car we received was excellent and our service advisor made sure that we were ple BMW. The staff was friendly and the service was superior. The loaner car we received was excellent and our service advisor made sure that we were pleased with our loaner before we checked out. We will certainly return for future repairs. More

My wife and I are longtime customers of Braman. When I bought a new Z4 in late October, 2009, the car stalled repeatedly in Sport drive. After several futile attempts by Service to fix it, I was given a bought a new Z4 in late October, 2009, the car stalled repeatedly in Sport drive. After several futile attempts by Service to fix it, I was given a replacement that turned out to have the very same problem. Braman Sales was no help at all (even suggesting that I would be "happier" in a 1- or 3-series). It was not until Chris Huffman got into it directly that things started to change for the better. It turned out that this was a "known issue" with 2009 Z4's driving in Sport mode. Chris had Braman pay my lease until BMW came up with a fix, during which time I could not drive the car in Sport. The problem was found to be a computer issue, it was satisfactorily resolved and my experience with BMW service, thanks to Chris and Eduardo Fuentes, has been exemplary. I would hesitate, however, to walk onto the Sales floor again and may make other plans when my lease expires. More