Braman BMW West Palm Beach - Service Center

Atrocious service Run fast. My car was damaged, soiled and mishandled here. Service advisors are very polite, well dressed and pleasant but they disguise a service depa Run fast. My car was damaged, soiled and mishandled here. Service advisors are very polite, well dressed and pleasant but they disguise a service department that is a true disgrace to BMW. Cannot believe that they survive with this level of repair talent that i unfortunately have seen and experienced. By the way, they do not balance wheels properly either...... my complementary balance made my car undrivable due to vibration so had to cancel trip while getting it done properly later More

Worst customer treatment I have ever encountered I made an appointment to bring my car in for service as the blower motor stopped working. Waited two days for appt. and showed up at dealership. The h I made an appointment to bring my car in for service as the blower motor stopped working. Waited two days for appt. and showed up at dealership. The headrest motor also did not work and the cup holder was broken, as was the rear window gasket. After a week and a half, I stopped by dealership as my service advisor was now on vacation. I asked at desk for information on my car and after about 10 minutes they pointed me to a SA that was looking into my car. At that point, the fan was fixed, the cupholder was on order, the headrest motor had come in the day before, but was not replaced. The SA went over my list of items to repair, which should have been finished by now, but said he would make sure the tech understood my list?! I leave, a little mad that the car is not fixed, but they have done this to me before, so it is expected. I get a call a couple of days later and am told the rear window needs to be removed and they have to order the gasket. The car has been there 2 weeks at this point and they are still ordering parts?Friday comes, that is 2 1/2 weeks since I dropped off my car, and I just show up at the dealership, walk in and sit at the SA's desk. I demand my car back. He offers to wash it, I say no, just give me back my car. After 1 hour, I drive away in a car that is dirtier than ever, Has boot prints in the back floor carpet, and smells like something died in it. I then realize the back window has been replaced because the window tint is not on it. I bought the car there, had them tint the windows for me, so I don't know why they would give it back to me not tinted. If they had just told me, I would have paid to get it done. Now I had to waste more time to take the car somewhere to get it done. 2 1/2 weeks, plenty of time to fix the car, retint the window and clean the car, get the excess window sealant off the paint, etc. Also, when they replaced the cupholders, they put two deep scratches on the wood finish of the center console. Every time I take the car there, they damage it in some way. Last time, 2 small dents in the hood, before that, door ding in passenger door. This is a 2013 70k 535i M sport, 20k miles garage kept and handicapped parked car, plenty of room away from other cars. They inspect the car every time it goes there, they always say there is not a mark on it. I point out each defect when I pick it up, and they can't see it or it was there before. I leave bad reviews and someone calls, leaves message, and last time I call back 3 times and leave messages, he never calls back. I called BMW of North America and it's the same thing. Nobody cares about the terrible service. My engine light came on today and I don't know where to take it. I still have a year on the factory warranty and have extended warranty and maintenance until 2020 and have no place to take the car. I just read about Vista BMW, 50 miles from me, and they are just as bad according to reviews. Unbelievable. I guess I will go to the Mercedes dealer, they are right down the street from Braman and the reviews look good so far. I can't believe that I have to get rid of a low mileage perfect 5 series because service sucks and BMW NA doesn't care. More

Only thing consistent is inconsistency! I have owned a BMW and purchased two New Mini Coopers through Braman BMW and had all of my cars serviced through their service department. I have been I have owned a BMW and purchased two New Mini Coopers through Braman BMW and had all of my cars serviced through their service department. I have been consistently disappointed with their overal demeanor and lack of respect for their customers. Their service representatives perform all tasks with haste and are very dismissive of customers concerns. Very high turnover in the service department. On Tuesday the 17th I brought my Mini Cooper in for a service. All it required was a tire check and topping off fluids. It took over 5 hours to do this, and to so call "fix" - common complaint with "noise" in the back of the car. I was provided a Mini Loaner and was told My car would be finished later that day. Long story short I returned the loaner and left a shopping bag in the back seat. When I returned home an hour later and realized this, I quickly called my service representative,Lawrence. I then received a call almost 24 hours later, stating that the loaner was never moved from where I left it and the "manager" checked the car and stated nothing was found. I was rushed off of the phone with very little concern for the missing belongings. Not once, was I asked what the bag looked liked of what the contents were inside in the event they showed up. The principle here is to treat your customers with the respect and dignity they deserve as a paying patron. They have a complete lack of respect for their customers. I left a message for the service manager, Rob Ortega, and was never contacted. This is the LAST time I will ever purchase or have a vehicle serviced at Braman. Vista Mini/BMW is the way to go. More

Excellent service. Great salesman. Honest. Helpful. Made sure I was taken care of and all of my needs were attended to. I would definitely recommend this place service. Great salesman. Honest. Helpful. Made sure I was taken care of and all of my needs were attended to. I would definitely recommend this place to friends and family of mine. More

Consistently disappointing Sadly I have put up with waiting hours more then anticipated and not having car cleaned but I never was Motivated to post until I brought it in for Sadly I have put up with waiting hours more then anticipated and not having car cleaned but I never was Motivated to post until I brought it in for recall and got it back with new issues I was told it would be resolved with a tech coming to me That didn't happen and I had to call again Was told the tech ( there is one?) Was on vacation I'd here back the following Monday Didn't More

Poor Service From Service Department Service department has been unable to diagnose and repair an issue and doesn't communicate with customer as promised. Ongoing issue since 02/22/16 Service department has been unable to diagnose and repair an issue and doesn't communicate with customer as promised. Ongoing issue since 02/22/16 with battery dying overnight and continuously running water pump after key off. Vehicle brought in to Braman BMW West Palm and issue and possible diagnosis described to service adviser. After several days, service adviser stated 9+ hour diagnostics, unable to pinpoint problem. I went over issue and possible diagnosis again with adviser over phone and was later advised that several components had been found to be in need of replacement... wiring, computer, harness', totaling roughly $3300. 4 months later, battery dying again presumably due to new battery that was replaced in February, now unable to keep up with constant discharge and recharge. Bring vehicle back, re-explain problems to new adviser (old adviser gone), service keeps vehicle 2 days, now late Friday, advise me yes, battery dying overnight and need to keep vehicle over weekend and recharge battery, scan and diagnose problem. One week later get call... water pump is issue. charging me again for 3.5 hours diagnostics and water pump that I originally told them was running for hours after car shut down and was obviously doing so. Vehicle is still in service department, work being performed. Wife spoke to service manager on Wednesday to find out what is going on and why they are just now figuring out that problem is what we told them was the problem 4 months and $3300 ago and was promised he would "take care of it". It is now Friday, after hours, neither the service manager or service rep has contacted us to let us know where we are with repair. Car was also presented to wife after initial repair in February, dirty and unwashed after being left outside while in dealership. Poor service and problem still as of yet, unresolved. More

Service as it should be! I would like to thank Danny Bayrd for his kindness, cooperation and good will he extended to me with tire replacement. He went beyond the call of dut I would like to thank Danny Bayrd for his kindness, cooperation and good will he extended to me with tire replacement. He went beyond the call of duty and served up BMW assistance as it should be. BMW Southampton NY should be disassociated from BMW as they give bad service and give BMW a bad name. Braman BMW West Palm Beach is the only place I will ever purchase or service my car. More

Bad Service Service manager Rob Ortega helped me on my first visit for service. He proceeded to look at the paint issue on the front grill. I told him it may be a Service manager Rob Ortega helped me on my first visit for service. He proceeded to look at the paint issue on the front grill. I told him it may be a defect since the paint came off when I waxed it only in that one spot, and you can also see how the paint is foggy and there are lines through it (on a 2014 BMW X1). He then turned to me and with a extreme attitude asked “are you a paint expert” and then proceeded with its not a defect or BMW’s fault. He was very rude and I was shocked that he would have such an attitude with a customer. I seriously felt like I was talking to a bum in the street with the kind of attitude this so called manager had. To have an attitude, and insult a customer is not what I expected of BMW. He did not even care to examine the issue, but only look across the rest of the bumper and hood trying to match up another spot blaming it on a bug. I have owned many cars, and a bug is not going to take off paint. So unless BMW has very crappy paint that a bug on a highway would take off the paint, this guy was seriously mistaken. I repeatedly told him its only that one spot where the paint came off as I waxed the vehicle myself. Again answered back with an attitude like we were in a bar fight. The end result was him saying BMW would fix the issue, but they will not fix it a second time. Although I am happy BMW offered to fix the problem, I would have rathered someone with a less hostile attitude servicing me and NOT fix the issue. Following that he just walked away. In addition to that, not Rob or my advisor Joy mentioned the key beep issue that I explained earlier and they did not seem to care. I emailed the salesman that sold me the vehicle and he contacted me back in about an hour. Just when I thought it couldn't get any worse, this guy did not even once apologize or even seem to care about how disrespectful the service manager was to me. All I got was "Rob is a highly respected manager around here". No apologies for the rudeness or anything. So I guess when you are a manager it gives you the right to treat people like dirt and be an xxxxxxx. Will I go there again and lease/buy a BMW, NO, will I bring my current lease there for service again, certainly not. This was my first BMW service experience, and I have to say it left a very bad taste in mouth. My advice to management there, do not be rude to people especially customers. If you think they are wrong proceed to explain your side of the issue politely and respectfully. It is pretty sad that someone without years of management experience has to educate a Service Advisor Manager how to treat people. We all have our bad days, and Im sure managers at a high end place like Braman deal with a lot of up tight customers. But I was nothing but nice, and did not deserve to be insulted or treated that way. More