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Braman BMW West Palm Beach - Service Center
West Palm Beach, FL
77 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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77 Reviews of Braman BMW West Palm Beach - Service Center
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January 16, 2020
Joy Rivas is the absolutely best. I have purchased a couple BMW’s and I will only allow Braman in west palm to service it because of Joy. She’s a very kind individual and always willing to go above and couple BMW’s and I will only allow Braman in west palm to service it because of Joy. She’s a very kind individual and always willing to go above and beyond to help. Thank you joy for everything you’ve done to help me over the years. More
by User-99e26bb4e4
Employees Worked With
Joy Rivas
September 09, 2019
Best possible service and maintenance. Since I bought my brand new 2015 BMW 650 i at Braman West Palm Beach last year I could not be more happy with the quality of service I am getting from Since I bought my brand new 2015 BMW 650 i at Braman West Palm Beach last year I could not be more happy with the quality of service I am getting from anyone working there. Everyone from the top manager to the front desk is always friendly and knowledgeable and respond to all my questions or concerns beyond expectation and I qualify myself as being a very difficult client. Thank you to all of you for doing the best to make your clients happy. More
by only the best
May 19, 2019
Bought a 2016 BMW 740i Certified Car I have owned this car for 30 days already. This BMW has been in the shop more than I owned the car in the last month. Yesterday had to be towed back o I have owned this car for 30 days already. This BMW has been in the shop more than I owned the car in the last month. Yesterday had to be towed back on a car carrier out of my house in Jupiter. They say they repaired the problem twice before, to failed the same day or a day later after I receive it, it has only 457 miles since I bought it and took possession on April 16 , 2019 at 8:00 PM. More
by 2016BMW740i
Employees Worked With
Carlos Mendoza Service
October 26, 2018
Terrible handling of my car! One would think that a dealership in this location (Braman West Palm Beach) would offer high quality service and customer care. I have experienced ver One would think that a dealership in this location (Braman West Palm Beach) would offer high quality service and customer care. I have experienced very poor service, with no follow up at all. I recently brought my car in for service five times for the same issue before it was repaired correctly. To make matters worse; when I arrived to pick up my car, it had a dent in the passenger door. Yes, they fixed it (another visit to the dealership and a waist of my time) but it shouldn’t have happened in the first place. After they repaired the dent, out of curiosity, I reviewed my dash cam logs for excessive acceleration, which it had logged. I viewed the video only to find the valet driving away from the rear lot, recklessly and at an excessive speed, while talking on the phone! I shared this with my advisor, who said he would tell and show the videos to the service manager. After a few days, I then shared my experience and copies of the video with my salesman. More than two weeks have past and I haven’t heard from anyone, let alone the service manager! A simple apology from someone other than my service advisor would have gone a long way! I believe the majority of customers lease their cars from Braman and therefore aren’t as caring if they get a dent or the job isn’t done right the first time. I have owned BMW’s for over 33 years, historically buying at least one car a year for a family member and have never experienced anything like this. This being my fist set of service experiences with Braman, hasn’t proved positive on many levels. More
by Consult
May 30, 2018
BEWARE Worst service Do not take your car to Braman for any service, you drop your car off for one thing and end up paying for a service repair you never had prior to taki Do not take your car to Braman for any service, you drop your car off for one thing and end up paying for a service repair you never had prior to taking your car there in the first place. They have to get money somehow to pay for that 36 million addition to the building. Took my car twice paid for a service that didn't correct the issues. More
by Denisel71
Employees Worked With
Juan Teves
March 30, 2018
2 1/2 days to change oil, brake fluid and tire rotation?? They sell too many cars to provide decent service. They are all very polite while they make you wait forever. I had heard from friends that is why the They sell too many cars to provide decent service. They are all very polite while they make you wait forever. I had heard from friends that is why they have never bought a BMW themselves as this was the closest location for them. I had an appt but took 2 hours just to drop my car off for oil change,tire rotation and brake fluid flush. I was told the car would be done the next day, it wasn’t and I received no call at all. Finally called day 2 and was told it would be done at noon. What a difference experience from Reeves BMW in Tampa. They know how to treat a customer. More
by Givememycarbaxk
Employees Worked With
Sebastian in service
February 01, 2018
Horrible!!!!@ My experience was horrible. This is the worst dealership. My vehicle was under warranty and was not repaired by BMW. They originally quoted me $150 My experience was horrible. This is the worst dealership. My vehicle was under warranty and was not repaired by BMW. They originally quoted me $15000 in repairs. I asked for a used engine quote, 5 whole days juat for a quote. When I mentioned I found an engine for $4700 from LKQ it was suggested I wait for the quote from BMW. They quoted me $13000 for a used engine. When I asked where the engine was from, it was the same $4700 engine. I was tild parts has to make their money. $7000 markup plus labor. Come on. I will never buy another BMW. Never! More
by Jphbiology
Employees Worked With
Rob Ortega
January 23, 2018
Mini Service Service Manager courteous, patient and diligent! Took the time to take care of the issue in his personal office. Everyone there very down to earth Service Manager courteous, patient and diligent! Took the time to take care of the issue in his personal office. Everyone there very down to earth professional individuals. Appreciate the front staff for always keeping us comfortable while we waited. Thank you! More
by MannyMINIAC
Employees Worked With
Rob Ortega
January 22, 2018
Bramans BMW’s Tech Totaled My M6 While Joyriding!!!!! Seriously Go Elsewhere This Dealership Totaled My 2014 M6 Which Had Only 12k Miles On Her and Wont Do Anything For Me..... Their 100% At Fault!!!! W Seriously Go Elsewhere This Dealership Totaled My 2014 M6 Which Had Only 12k Miles On Her and Wont Do Anything For Me..... Their 100% At Fault!!!! Wont Even Return My Calls, I Had To Get BMW Of North America Involved And Still Havent Received Any Info Or Calls From Them Even After Leaving Multiple Messages..... When It Was in For an Alignment Their Alignment Tech Was Joyriding And Went Under A Commercial Vehicle They Proceded To Force Repairs Even Though My Lawyer And I Requested To Be Swapped Into A Like Vehicle.... The Repair Through Their Personal Insurance Company Totaled About $70K In Repairs I Received My Vehicle Back For Aprox. 2-3 Weeks And It Started To Malfunction And Had To Go Back In Apparently The Wiring Harness Was Damaged and They Missed It... Well After Sitting In Their Lot For Approximately 4-5 Months And Being Given The Runaround Saying It’ll Be Completed Any Day Now I Get A Voicemail From Their Insurance Company At About 7am Stating That They Were Totaling Her At Which Point I Try Calling The Insurance Company And Dealership Back To No Avail..... Still No Calls Or Info Even After Contacting BMW Of North America More Then once..... Simply The Worst And Even Made Jokes To My Face About This Situation...... Their Dealerships Used To Be My Goto I’ve Purchased and Have Sold Multiple Vehicles Through Them Thanks For Nothing..... Photos at FB Group : Braman BMW WPB Crashed My M6!!!!! More
by Jason S
December 26, 2017
Customer and Service NOT at Braman Service advisor was noncommunicative. When requested a new advisor on a recent visit, I was given the same advisor, and he was as before, awful. My Service advisor was noncommunicative. When requested a new advisor on a recent visit, I was given the same advisor, and he was as before, awful. My car came back to me dirty, no gas in the tank and the service lights were still on. In an effort to make right, I was promised a 'gift' of full detail on my car. MIght want to update the employee list Braman, as some of the folks on your list are not working for your company. Side note, the Concierge dept - from the people on the phone, to the gentleman that pick up and deliver the car, are terrific- clearly, they get the meaning of customer service More
by BMW person
Employees Worked With
Rob Ortega
