Braman BMW West Palm Beach - Service Center

I purchased my Certified BMW 430I on January 26, 2020 and two weeks later I received an email from Kenisha Chastine stating a signal was received from my car indicating it is due for service. I contacted h two weeks later I received an email from Kenisha Chastine stating a signal was received from my car indicating it is due for service. I contacted her and set up an appointment for February the 14, 2020 at 9:30am. I arrived at 9:01am prior to my appointment and instead of being scheduled with my original servicing agent, I was instead scheduled with Sebastian. I waited until the person at the front desk came to get me at 9:21am and she escorted me to Sebastian’s desk. He said good morning however prior to this I noticed he was walking around and talking to his co-workers the full time I was waiting. After reviewing the information from my car, he stated my car wasn’t under the care warranty anymore and I was in shock as I just purchased the car approximately two weeks ago and I had only driven the car less than 80 miles. I would expect this should have been completed prior to the sale as it was purchased as a Certified vehicle. He told me to talk to the salesman and a friend who came with me went to the sales side to speak with the salesman. In the meantime, Sebastian called the salesman and I told him he had already requested I go speak with the salesman and my friend was already talking with him and on his way to the service center. After the salesman had a discussion with the sales manager they agreed to complete the oil change and replace the windshield wiper blades free of charge. This was deeply appreciated however I believe it was very disrespectful Sebastian asked for me to go see the salesman and when my friend left to go find the salesman, Sebastian made customer calls and ignored me the whole time it took for the sales manager to make a decision which was about 35 minutes. After the decision was made for the sales department to take care of what should have been done before, Sebastian stated ok and wanted to know if I was leaving the car or waiting. I stated I would leave the car and he kept the key and stated he would call once it was ready. Around 2pm I never heard from him and thought it was strange as normally I received a call from a servicing agent within just a few hours for an oil change. I went to the dealer and ask the front desk about the status of my vehicle and found out my car had been ready for a while. Sebastian never called me to let me know my vehicle was ready and even when I went to pick-up my car he didn’t even get up from his desk to say anything to me. I have never been treated as bad as I had been treated by this servicing agent. I am also really concerned as I am unsure if my car was really Certified when purchased since the oil change should have been completed before the car was sold and the windshield wipers replaced since they were so bad. I am terribly disappointed in the service I received and will not be able to recommend Braman BMW service department to anyone. More

Best possible service and maintenance. Since I bought my brand new 2015 BMW 650 i at Braman West Palm Beach last year I could not be more happy with the quality of service I am getting from Since I bought my brand new 2015 BMW 650 i at Braman West Palm Beach last year I could not be more happy with the quality of service I am getting from anyone working there. Everyone from the top manager to the front desk is always friendly and knowledgeable and respond to all my questions or concerns beyond expectation and I qualify myself as being a very difficult client. Thank you to all of you for doing the best to make your clients happy. More

Bought a 2016 BMW 740i Certified Car I have owned this car for 30 days already. This BMW has been in the shop more than I owned the car in the last month. Yesterday had to be towed back o I have owned this car for 30 days already. This BMW has been in the shop more than I owned the car in the last month. Yesterday had to be towed back on a car carrier out of my house in Jupiter. They say they repaired the problem twice before, to failed the same day or a day later after I receive it, it has only 457 miles since I bought it and took possession on April 16 , 2019 at 8:00 PM. More

BEWARE Worst service Do not take your car to Braman for any service, you drop your car off for one thing and end up paying for a service repair you never had prior to taki Do not take your car to Braman for any service, you drop your car off for one thing and end up paying for a service repair you never had prior to taking your car there in the first place. They have to get money somehow to pay for that 36 million addition to the building. Took my car twice paid for a service that didn't correct the issues. More

2 1/2 days to change oil, brake fluid and tire rotation?? They sell too many cars to provide decent service. They are all very polite while they make you wait forever. I had heard from friends that is why the They sell too many cars to provide decent service. They are all very polite while they make you wait forever. I had heard from friends that is why they have never bought a BMW themselves as this was the closest location for them. I had an appt but took 2 hours just to drop my car off for oil change,tire rotation and brake fluid flush. I was told the car would be done the next day, it wasn’t and I received no call at all. Finally called day 2 and was told it would be done at noon. What a difference experience from Reeves BMW in Tampa. They know how to treat a customer. More

Horrible!!!!@ My experience was horrible. This is the worst dealership. My vehicle was under warranty and was not repaired by BMW. They originally quoted me $150 My experience was horrible. This is the worst dealership. My vehicle was under warranty and was not repaired by BMW. They originally quoted me $15000 in repairs. I asked for a used engine quote, 5 whole days juat for a quote. When I mentioned I found an engine for $4700 from LKQ it was suggested I wait for the quote from BMW. They quoted me $13000 for a used engine. When I asked where the engine was from, it was the same $4700 engine. I was tild parts has to make their money. $7000 markup plus labor. Come on. I will never buy another BMW. Never! More

Bramans BMW’s Tech Totaled My M6 While Joyriding!!!!! Seriously Go Elsewhere This Dealership Totaled My 2014 M6 Which Had Only 12k Miles On Her and Wont Do Anything For Me..... Their 100% At Fault!!!! W Seriously Go Elsewhere This Dealership Totaled My 2014 M6 Which Had Only 12k Miles On Her and Wont Do Anything For Me..... Their 100% At Fault!!!! Wont Even Return My Calls, I Had To Get BMW Of North America Involved And Still Havent Received Any Info Or Calls From Them Even After Leaving Multiple Messages..... When It Was in For an Alignment Their Alignment Tech Was Joyriding And Went Under A Commercial Vehicle They Proceded To Force Repairs Even Though My Lawyer And I Requested To Be Swapped Into A Like Vehicle.... The Repair Through Their Personal Insurance Company Totaled About $70K In Repairs I Received My Vehicle Back For Aprox. 2-3 Weeks And It Started To Malfunction And Had To Go Back In Apparently The Wiring Harness Was Damaged and They Missed It... Well After Sitting In Their Lot For Approximately 4-5 Months And Being Given The Runaround Saying It’ll Be Completed Any Day Now I Get A Voicemail From Their Insurance Company At About 7am Stating That They Were Totaling Her At Which Point I Try Calling The Insurance Company And Dealership Back To No Avail..... Still No Calls Or Info Even After Contacting BMW Of North America More Then once..... Simply The Worst And Even Made Jokes To My Face About This Situation...... Their Dealerships Used To Be My Goto I’ve Purchased and Have Sold Multiple Vehicles Through Them Thanks For Nothing..... Photos at FB Group : Braman BMW WPB Crashed My M6!!!!! More