Braman BMW West Palm Beach

Bad Service Service manager Rob Ortega helped me on my first visit for service. He proceeded to look at the paint issue on the front grill. I told him it may be a Service manager Rob Ortega helped me on my first visit for service. He proceeded to look at the paint issue on the front grill. I told him it may be a defect since the paint came off when I waxed it only in that one spot, and you can also see how the paint is foggy and there are lines through it (on a 2014 BMW X1). He then turned to me and with a extreme attitude asked “are you a paint expert” and then proceeded with its not a defect or BMW’s fault. He was very rude and I was shocked that he would have such an attitude with a customer. I seriously felt like I was talking to a bum in the street with the kind of attitude this so called manager had. To have an attitude, and insult a customer is not what I expected of BMW. He did not even care to examine the issue, but only look across the rest of the bumper and hood trying to match up another spot blaming it on a bug. I have owned many cars, and a bug is not going to take off paint. So unless BMW has very crappy paint that a bug on a highway would take off the paint, this guy was seriously mistaken. I repeatedly told him its only that one spot where the paint came off as I waxed the vehicle myself. Again answered back with an attitude like we were in a bar fight. The end result was him saying BMW would fix the issue, but they will not fix it a second time. Although I am happy BMW offered to fix the problem, I would have rathered someone with a less hostile attitude servicing me and NOT fix the issue. Following that he just walked away. In addition to that, not Rob or my advisor Joy mentioned the key beep issue that I explained earlier and they did not seem to care. I emailed the salesman that sold me the vehicle and he contacted me back in about an hour. Just when I thought it couldn't get any worse, this guy did not even once apologize or even seem to care about how disrespectful the service manager was to me. All I got was "Rob is a highly respected manager around here". No apologies for the rudeness or anything. So I guess when you are a manager it gives you the right to treat people like dirt and be an xxxxxxx. Will I go there again and lease/buy a BMW, NO, will I bring my current lease there for service again, certainly not. This was my first BMW service experience, and I have to say it left a very bad taste in mouth. My advice to management there, do not be rude to people especially customers. If you think they are wrong proceed to explain your side of the issue politely and respectfully. It is pretty sad that someone without years of management experience has to educate a Service Advisor Manager how to treat people. We all have our bad days, and Im sure managers at a high end place like Braman deal with a lot of up tight customers. But I was nothing but nice, and did not deserve to be insulted or treated that way. More

X5 2014 Jorge Mundo & team were more than helpful putting together the purchaseing of my 2014 X5. Everyone was helpful, knowledgeable & and a pleasure to work Jorge Mundo & team were more than helpful putting together the purchaseing of my 2014 X5. Everyone was helpful, knowledgeable & and a pleasure to work with. The electronics were overwhelming & and they made me feel very comfortable about returning with any questions anytime. Believe me that will happen! I am totally enjoying driving my X5& More

Excellent service by Donna Shankman of Braman BMW Donna Shankman of Braman BMW provided excellent service when I was shopping for a new car. She listened carefully to my requests, helped identify a nu Donna Shankman of Braman BMW provided excellent service when I was shopping for a new car. She listened carefully to my requests, helped identify a number of possibilities and worked closely with me to determine the right choice. Once I made my decision, she assisted me with everything from securing financing to closing the sale to going through every detail of the vehicle's operation. I would recommend her unhesitatingly to anyone looking to purchase a vehicle. More

I'll be right back very helpful and friendly stayed through the hold process, although when me wife became sick i mention that i would take her home and come right back very helpful and friendly stayed through the hold process, although when me wife became sick i mention that i would take her home and come right back he was surprised to see me back so soon! More

First rate purchase. My experience with Braman BMW was above expedition. I believe that was do to the Client Advisor, Neil Vota. He was very professional and guided us t My experience with Braman BMW was above expedition. I believe that was do to the Client Advisor, Neil Vota. He was very professional and guided us through the purchasing process. I would recommend Braman BMW and Neil Votal to family and friends when they are looking for an automobile. More

He is always awesome and honest !!! Marc Jaffe is always awesome and honest !!! He is always polite and courteous !!! Never ever had a bad experience and I will always recommend him. Marc Jaffe is always awesome and honest !!! He is always polite and courteous !!! Never ever had a bad experience and I will always recommend him. More

wonderful experience at your BMW dealership in West Palm Bea I had a wonderful experience at your BMW dealership in West Palm Beach. Everyone made the buying experience easy and enjoyable. Tom Rice was excellen I had a wonderful experience at your BMW dealership in West Palm Beach. Everyone made the buying experience easy and enjoyable. Tom Rice was excellent in his knowledge of the car, patients, salesmanship and is one of the best. I was very lucky to have walked into the dealership and got to work with Tom.. Everyone was very nice and I had a very good experience. More

WORST Online Customer Service! Response Shipping Inquiry ... this is an Ebay Motors Auction item. Not a Buy It Now item that isn't up for 4 days. So inquiring about shipping costs is a legit question. ... this is an Ebay Motors Auction item. Not a Buy It Now item that isn't up for 4 days. So inquiring about shipping costs is a legit question. "We are not a a shipping company. I can help you with some shippers that we have been associated with . The bigger picture that we should discuss is the cost of the vehicle. If it costs $100 to ship the vehicle and you are not interested in the price of the vehicle we have just wasted time. You can contact me by phone to discuss the price we have the vehicle advertised for at the dealership which will be the buy it now price." Sincerely, Neil Vota More

Braman has top notch sales team These guys have restored my faith back in dealing with car dealerships. Class A service and easy to negotiate with. Mario Ceresa was the sales person These guys have restored my faith back in dealing with car dealerships. Class A service and easy to negotiate with. Mario Ceresa was the sales person I dealt with and I would recommend him. However, I think the rest of them are very good as well. Needless to say, I'll always be a customer at Braman because of the experience I had in buying my 2014 BMW from them. Well done guy! More

Excellent service I am very happy to say that Mark Jaffe was an excellent match to my expectations. He was very professional and answered all my questions. He made th I am very happy to say that Mark Jaffe was an excellent match to my expectations. He was very professional and answered all my questions. He made the selection process much easier for me. I will definitely recommend him and BMW to any of my friends. More