Braman BMW Miami - Service Center

Absolutely Great Experience I took my car for oil change, a recall and some minor issues. They dropped me off in my office and later picked me to go pick up the car. Car was supe I took my car for oil change, a recall and some minor issues. They dropped me off in my office and later picked me to go pick up the car. Car was super clean. Thanks More

Service with Integrity! From the moment I pulled up to the repair curbside the service was more than expected. My representative came in ontime and helped someone before me, From the moment I pulled up to the repair curbside the service was more than expected. My representative came in ontime and helped someone before me, but she was efficient and courtesty so the wait was well worth it. She took care of my needs quickly and professionally. I was impressed with her and her knowledge of my car. It was as if she'd done her research prior to my visit. I called back the following day because of some changes to the car and she promptly returned my call. This is service with a smile! More

Service review Im extremelly satisfied with how friendly and efficient everything were. I was pleased to know that having purchased my car at Brammann made me a spe Im extremelly satisfied with how friendly and efficient everything were. I was pleased to know that having purchased my car at Brammann made me a special client at the service department. More

Excellent Service.. This service is great!!!!, affordable for busy people because we don't have to interrupt our routine waiting for the service, while waiting for the se This service is great!!!!, affordable for busy people because we don't have to interrupt our routine waiting for the service, while waiting for the service to be done, we can drive a similar car for no cost, what is amazing. More

Terrible service department My experience with the service dept at Braman BMW has been abysmal, to say the least. It's impossible to reach a live person in the service dept. and My experience with the service dept at Braman BMW has been abysmal, to say the least. It's impossible to reach a live person in the service dept. and I've left multiple voicemails for Service Advisor Chris Pagan, but have yet to receive a call back. I asked to speak with a Manager, and guess what? I had to leave him a voicemail...and he never called back! Not impressed... More

WARRANTY IS A LIE I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AN I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AND EVERYTHING. I PURCHASED THE BMW 328I AND NOTICED THE BRAKE PADS WERE SKIPPING SO I TOOK IT FOR SERVICE. FROM THE BEGINING IT WAS THE BIG SONG AND DANCE THAT I MADE THE BEST PURCHASE EVER WITH A BMW WHEN I TOLD THEM I PURCHASED IT FROM OFFLEASEONLY THERE ATTITUDE CHANGED (I GUESS THERE SALES DROPPED WITH SUCH GREAT COMPETITION) i LEFT VEHICLE AND RECEIVED A CALL IN 3 HOURS THAT THE BRAKE PADS HAD RUSTED TO THE ROTER AND THEY WOULD NOT COVER IT BECAUSE THE COMPUTER SHOWS THAT VEHICLE WAS NOT DRIVEN FOR MORE THAN 2 MILES IN FOUR MONTHES. ARE YOU KIDDING ME? WHAT IF I WAS ON MILITARYT LEAVE? SICK?TRAVELING? THE SERVISE RECEIT SAID WARANTY NOT COVERED DUE TO WEATHER CONDITIONS. NO HURRICANES,VOLCANOS, TSUNIMIS IN FLOREIDA THAT I CAN RECALL IN THE PAST 4 MONTHES!! STAY AWAY FROM THIS DEALERSHIP IF THIS IS THERE SERVICE DEPARTMENT CAN YOU IMAGINE THIER SALES DEPARTMENT. BMW DOES NOT STAND BEHIND THERE PRODUCT. More

Great Service I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on and the exact pricing. I always get my car back washed. More

My experience with BMW service had been the worst. Brian Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front gave me a drop off slip to fill out. He never came too meet me or anything.When I came back to pick up my car my bill was more then expected so I asked to see him to get an explanation of the bill. He was rude with me and I was insulted. He talked down at me in the front reception area. When I got my car back it was filthy. Not to mention my parents have BOUGHT not lease 7 cars from Braman. NEVER AGAIN!!! More

I came in for an issue with my tail light. It wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the ligh wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the lighting switch for my car a year ago and I shouldn't have to pay. Once I told Brahman BMW about the recall they of course now say it's something else--even though my car was experiencing ALL the symptons of the recall. At first they told me I probably needed a light module switch (before they could diagnose anything else) then after I bring up the word recall they said you just need new bulbs. Why didn't they tell me that when I first pulled in? So they charge me $300 bucks to replace some bulbs..crazy. To add insult to injury they had my car for 5 days and afterwards everyone is supposed to get a complimentary car wash. Mine came back dirty. And not once did they offer me a loaner. When I inquired about one, they said I'd have to be on a waiting list of 11 people. Of course they also told me I needed other things on my car fixed as well about $1,500 more dollars in suggested repairs. No thanks, you've lost my trust. I will never go to this place again. Oh and did I mention before they even put my car up for diagnosis they told me it would be a two hour labor charge? The service advisor Peter was somewhat personable but it was clear he is a company man and was towing the company line of what ever the shady mechanic was telling him. I could never actually speak to a mechanic, I was told oh they don't have extensions and you have to work through the advisor but I'd go for hours at a stretch before the service advisor would call me back--and when he did there was always some lame excuse. If I didn't stay on these folks my car could have been there for weeks. Like I said they could have diagnosed this as a bulb issue and replaced them the same day. My car was in there 5 days and the mention of the word recall--was the game changer--they knew all I needed was bulbs from the jump. Can you say scam artists? They got me once--never again. More

Horrible service team, never felt more disrespected. No one answers your calls, e-mails are ignored. Returned my vehicle with the rims loose, we almost had an accident. Would not recommend to my worst enem one answers your calls, e-mails are ignored. Returned my vehicle with the rims loose, we almost had an accident. Would not recommend to my worst enemy. More