Braman BMW Miami - Service Center

Long story short...they had my car for a week, and my car is actually worse than when I went in!!! I have TWO extended warranties that they claimed didn't cover my problems!! Since when is an electric wind is actually worse than when I went in!!! I have TWO extended warranties that they claimed didn't cover my problems!! Since when is an electric window motor not mechanical?? And a week to detemine that? Gimme a break! More

Absolutely terrible service and arrogant attitude. We needed a lamer car and had the documentation faxed to the office. They denied getting it, eventually when they did locate it in a drawer they said th needed a lamer car and had the documentation faxed to the office. They denied getting it, eventually when they did locate it in a drawer they said that my boyfriends European drivers licence was not valid! The girl we were talking with did not even know there was a country called The Netherlands. Unbelievable!!!! She called the manager who just barked no we don't accept it down the phone. We asked to see him but apparently that was too much effort for him to move from his 4th floor office. We ended up taking the car back, unserviced and with the battery that needed replacing getting it jump started. By the way I have never known of a battery costing $450 before. The attitude of every member of staff from the moment we walked in was ARROGANT. I work for a large American retailer and we would not last 5 minutes with the attitude they have. It obviously comes from the very top and is endemic in this place. AVOID THIS PLACE AT ALL COST More

THESE GUYS ARE GREAT, NO WONDER THEY ARE THE BIGGEST. THE MANAGER JC AND ASSISTANT JEFF ARE A WOW. THEY CARE AND ARE POLITE, PROFESSIONAL AND FAIR. IGNORE NEGATIVE COMMENTS FROM A HAND FULL OF NEGATIVE PEOPL MANAGER JC AND ASSISTANT JEFF ARE A WOW. THEY CARE AND ARE POLITE, PROFESSIONAL AND FAIR. IGNORE NEGATIVE COMMENTS FROM A HAND FULL OF NEGATIVE PEOPLE, THESE GUYS TAKE CARE OF TENS OF THOUSANDS OF CUSTOMER. NEGATIVE COMMENTS GOTTA BE FROM THE HATERS OR THE COMPETITION. THANKS, GOGIRL More

Purchased my new BMW from Braman in December of 2007. In January of 2008 I had a coconut fall on the top part of the trunk causing surface ding. My insurance covered the damage and it was fixed. Fast forwar January of 2008 I had a coconut fall on the top part of the trunk causing surface ding. My insurance covered the damage and it was fixed. Fast forward to 2011; took my car in for service (still under warranty) because of an issue with the trunk's locking mechanism. Braman refused to fix the trunk blaming the now alignment issue of the trunk to the incident in 2008. I brought in my insurance paperwork to show them the date; would not budge. I vow never to purchase another vehicle from Braman - throughout my experience the service staff has been uncaring and not customer service friendly. They would rather lose a potential long term customer like me than work with me. I will be in the market for a new car later this year and WILL NOT SET FOOT in that establishment. I lost this battle but won the war! Stay away! More

This place is unbelievable. While Maroone can have my truck back in hours, Braman will keep my wife's BMW for weeks! I bought the X3 new for her years ago and it has been a battle ever since. Not the car truck back in hours, Braman will keep my wife's BMW for weeks! I bought the X3 new for her years ago and it has been a battle ever since. Not the car - the dealership! I took it for service and when they called me to pick it up it took them an hour to let me know it wasn't ready. Then when they finally called to say that it's ready it took them another hour to tell me that they'd lost the keys! I also get the feeling they're corrupt beyond measure. My wife bought the extended warranty and they're always doing inexplicable things to the car on the warranty money. The extended warranty now is inexplicably prorated. They also said that the extended warranty adjuster suggested additional work... really? Bramans service department says that there is an oil leak but there is no oil on my garage floor. They keep changing the AC compressor but it hasn't failed on us. These guys are doing no favors to BMW. Stay the hell away from them! There is something seriously wrong with this place. More

"Welcome to Hell." This should be the sign located in the front door when you enter this dealership. I have never dealt with more ignorant or rude individuals in my life. My boyfr located in the front door when you enter this dealership. I have never dealt with more ignorant or rude individuals in my life. My boyfriend had his car serviced at Braman BMW this past Friday, picked up the car the same day, $900 later, he came home and told me about how incredibly rude the people at the dealership were. They had called him to come and pick up the car, then when he arrived it was not ready. He noted that everyone at the dealership has a rude attitude. This morning (Saturday, he just picked up the car yesterday) we went out for a nice brunch. I put my pretty white slacks on and off we went (I sat in the passenger seat). I got out of the car and ALL OVER the seat of my pants was BLACK DISGUSTING GREASE. Quite agitated, I took a photo of the embarrassing stains, and called the dealership to let them know. "Sharon" picked up the phone, in broken english, and as I finished (very calmly) explaining the story she said to , "And what do you want me to do about that?" Appalled I said well "May I speak with a manager to explain to them what happened?" She responded, "What manager?" ...... I left a voicemail for JC Gonzales the service manager, who I am sure will never return my phone call..... How sad. This is not what my boyfriend or I expect from BMW. Have they not heard of putting the paper lining down so that the car seats do not get greasy? Is that not Car Dealership 101? So disappointed, and my beautiful white slacks will pay the ultimate price.... Save yourself the effort ..... drive somewhere else..... this dealership will only disappoint you.... Such embarrassing service / management for BWM. They should be ashamed. More

ABSOLUTELY HORRIFIC--- ALL AROUND Seriously, do not ABSOLUTELY HORRIFIC--- ALL AROUND Seriously, do not bother bringing your car to this place. Miami is full of decent service providers, and BRAMAN M ABSOLUTELY HORRIFIC--- ALL AROUND Seriously, do not bother bringing your car to this place. Miami is full of decent service providers, and BRAMAN Motors is NOT one of them. I have been caused so much upset I probably have an ulcer attributable to these people! I made an appointment to have my BMW serviced on Tuesday morning. I was advised they would provide me a ride home since the diagnosis would take a while.... They had me waiting around like an idiot for someone to feel like giving me a ride home as promised. They also neglected to mention that by "take a while" they meant SEVERAL DAYS! In fact, my car was not even moved until very late on Wed afternoon after I called about 20 times to no avail. I question whether the guy even told me the truth because for all I know he lied to me about the status of my car! The guy assigned to "help" me Johnny Mejias, was outrageously inconsiderate, disrespectful and clearly could not care less that I have no alternate source of transportation while they hold my car hostage.... in fact, as I write this, I STILL DO NOT HAVE MY CAR!!!! I DONT EVEN HAVE A DIAGNOSES OR A STATUS UPDATE!!! This is extreme and outrageous, and I certainly would not advise any PAYING CUSTOMER to subject themselves to such consumer indignity. After this, I'm writing to the MIAMI HERALD, that is just how terrible of an experience this has been. Don’t waste your time or energy brining your car to this place-- they are a bunch of incompetents who instead of truthfully telling you that your appointment time is just a farce, prefer to park everyones car indefinitely until they feel like popping the hood. ABSOLUTELY HORRIFIC! dont believe me? look at ALL THE OTHER TERRIBLE COMMENTS! More

Everyone knows Braman is the worst dealership in South Florida. I've brought my car in multiple times for the same issue and after FOUR, yes four, times, it was finally corrected. If you want to spend c Florida. I've brought my car in multiple times for the same issue and after FOUR, yes four, times, it was finally corrected. If you want to spend countless hours dealing with incompetence, then go to Braman. They epitomize poor service. More

Took my Mini Cooper there because it was stopping without any reason, and panel indicated service required. Initially i was told the most likely the on-board computer would need to be reprogrammed, which wa any reason, and panel indicated service required. Initially i was told the most likely the on-board computer would need to be reprogrammed, which was something simple. Then the issue became the the Harmonic balancer, which would cost $960 to replace ($533 parts + $430 labor), plus the thermostat for another $450. Called at 2 om and left a message on the rep's voice mail authorizing only the balancer to be replaced. Called back at 4pm to ask when the car would be ready and for my surprise I was told the car was ready already! Talk about an expensive labor!!!! My impression is that they did not replace anything! Got the car, paid the bill (feeling robbed) and the next morning, when I looked for my CD cas it was GONE! That is right, Braman Mini had my CD case stolen.... Obviously, their fine print reads "We assume no responsibility for lost or missing items". No surprise there... Don't even think about taking your car to Braman...You will certainly be robbed on the bill, and might have items "missing" from your car.... More

I just moved here from Seattle, WA and needed to have my 50,000 mile check on my X3. Not knowing where to go I choose Braman BMW. With my appt being a week a way. I mentioned that I was going here to my col 50,000 mile check on my X3. Not knowing where to go I choose Braman BMW. With my appt being a week a way. I mentioned that I was going here to my colleagues at the hospital and they said don't go there the service is bad. I had already made the appointment so decided to keep it. My appointment was at 8 am and without getting into a long story - Braman BMW has some of the worst customer service with terrible communication to it's customers. Half the staff are rude and the other are running their butts off. They herd you through the service department and when your car is done they just hand you your key. I had to ask where my car was!! Seattle BMW dealerships treat you like all customers should be treated, amazingly!! Braman BMW could use some lessons!! More