Braman BMW Miami - Service Center

Rodrigo Vanegas is an outstanding Customer Service Rep! This is my first time buying a car, and I went to give it service a few days ago. Rodrigo Vanegas helped me through the entire process and made me fee This is my first time buying a car, and I went to give it service a few days ago. Rodrigo Vanegas helped me through the entire process and made me feel very comfortable about my questions and concerns! More

Extremely efficient service consultant Jose Alamo. Great service consultant. Friendly, professional, efficient and effective. I was informed about the timing expected for the service and contacted by p Great service consultant. Friendly, professional, efficient and effective. I was informed about the timing expected for the service and contacted by phone when it was ready More

Awesome experience From the time Jose Alamo scheduled my appointment, thru the time the vehicle was being worked on he kept me up to date as well as he delivered the veh From the time Jose Alamo scheduled my appointment, thru the time the vehicle was being worked on he kept me up to date as well as he delivered the vehicle as he had set More

Free maintenance ended up very costy maintenance! This service quality is terrible. Here's my log. Aug 1 : Free Scheduled maintenance. Pick up car in the afternoon. Aug 3 : Heard squeaking sound This service quality is terrible. Here's my log. Aug 1 : Free Scheduled maintenance. Pick up car in the afternoon. Aug 3 : Heard squeaking sound from windshield and found passenger side wiperblade was loosen and wiper body scratched windshield. Aug 4 : Brought car in to fix the scratches. Aug 6 : Picked up car. Aug 9 : Found distortion in windshield. Aug 10 : Brought car in to fix distortion. Picked in the evening. Aug 11 : Found distortion from other area and a couple chips on windshield. Brought car in. Aug 12 : Called to ask them to replace windshield because I felt I couldn't trust the windshield buffeting work anymore and also for safety. Aug 18 : Picked up car. Many dirty spots on car seats. Windshield glue shows unprofessional installation. Key fob didn't work at pick up, i thought battery ran out. But, 2nd Fob also didn't work. Car didn't recognize fob. I had to put it in to start. Did BMW North America Survey and left complaint. Aug 19 : Called dealer and they said I need to bring it again. I told "Really?". They offered car pick-up. When towing truck came to pick-up, the tower found scratches on my low front bumper. I never had scratches there. Possibly done while car was at service. But, they said they didn't do that. Aug 26 : Went to dealer to pick-up my car. They cleaned up glues from windshield installation but still visible if I look closely. Still some spots left. I cleaned up at home. Sep 2 : When it rained, wiper squeaked and skipped some areas. I thought that's from new blade. But, I found that wiperblade arm from driver side was offset. Positioned higher and interfere my sight. Sep 3 : Called dealer and asked pick-up. They picked up and called me later and said it's ready. I went to pick-up my car. Wiper doesn't make sound anymore. For a month, I visited this dealer 10 times. I lost confidence about BMW service quality. It's worse than any other service dealer. BMW North America doesn't really let me know how they follow this claim up. I requested monthly payment re-imbursement but they said car must be in the service at least a month. Actually, I spent a lot of money and time to drop and pick up. I lost my windshield tinting, which cost over $100. Tolls I paid are quite a lot. One way trip is about 20miles and takes 30 min minimum. Mostly took a lot since I was in heavy after work traffic. My first BMW service experience became a nightmare. I probably never buy BMW again. More

Excellent service, great staff Thank you Rodrigo Vanegas for being a problem solver; I bring my car to Braman BMW regularly for service and I feel that I am well taken care of by my Thank you Rodrigo Vanegas for being a problem solver; I bring my car to Braman BMW regularly for service and I feel that I am well taken care of by my service consultant and staff. More

great service I've been taking my car for service with Rodrigo Vanegas for several years; he is always professional, patient, friendly, provides great customer serv I've been taking my car for service with Rodrigo Vanegas for several years; he is always professional, patient, friendly, provides great customer service, and does his job with a smile.i would recommend him to anyone. More

Great service. Great Staff From start to finish I the service was excellent. I dealt with other dealerships and by far this is the best of the best. Jose Alamo was professiona From start to finish I the service was excellent. I dealt with other dealerships and by far this is the best of the best. Jose Alamo was professional, personable and made sure everything was taken care of. Each step of the way every employee I had contact with was very knowledgable and pleasant. When my car was finished it was clean and I was walked out to the parking lot to get into it! I cannot say enough nice things--This was my first time at Braman and it will not be my last! More

Excellent service consultant Rodrigo vanegas great person and professional, he is always worried about costumer and tries to make things happen very efficient and and In a timely Rodrigo vanegas great person and professional, he is always worried about costumer and tries to make things happen very efficient and and In a timely manner. More

Excellent Service!! Very friendly, efficient and thorough job by Armando and the whole staff. I would recommend both Armando and the dealership to friends. I had an exce Very friendly, efficient and thorough job by Armando and the whole staff. I would recommend both Armando and the dealership to friends. I had an excellent experience. More

EXCELLENT SERVICE THE SERVICE PERSON, WAS VERY HELPUL AND STAYED ON A SUNDAY AFTERNOON , MAKING SURE I WOULD GET A LOANER AND TAKE CARE OF MY CAR.. VERY GRATEFUL FOR THE SERVICE PERSON, WAS VERY HELPUL AND STAYED ON A SUNDAY AFTERNOON , MAKING SURE I WOULD GET A LOANER AND TAKE CARE OF MY CAR.. VERY GRATEFUL FOR HIS ATTENTION. More