Braman BMW Miami - Service Center

BRAMAN BMW BODY SHOP Absolute worst service I've ever experienced with regard to an accident and just customer service in general. I got into an accident on Nov 15, 2015, Absolute worst service I've ever experienced with regard to an accident and just customer service in general. I got into an accident on Nov 15, 2015, and was towed to the body shop the following day. It is now January 20, 2016, and my car is STILL being repaired. I was told it would take approximately one month to fix, yet it has been over two. Every week I would call and they would say, "just one more week." It just so happened that the person responsible for my case (or lack their of), Dwayne, was fired about a month and a half into the job. Nobody let me know this information or at the very least updated me, and I had to call to find out the status of my car. The case was transferred to a new employee, Michael, who has been reasonable. He blames it on excessive damage and parts delay, but that is no excuse. I was given a timeframe that has been extended by double. It appears that nobody at Braman works efficiently or effectively - this includes the employees at desks and the mechanics as well. Surely, I'm not an engineer so I don't know the degree of the damage - but the point is it should not have taken TWO MONTHS - and if that's the case you should have known from day one it was going to take a xxxx of a lot more than four weeks. If you want your car to sit in a body shop for as long as possible - bring it to Braman. They will ensure that you are left in the dark regarding the status of your vehicle. If and only when you call and complain for the eight time will they actually lift a finger to get it going. I am in absolute disbelief at my experience and would not wish it upon anyone. More

January 2015 | X5 Service So far my wife and I have been leasing BMWs for the past 6 years and have had a great experience with Braman service and sale personnel. So far my wife and I have been leasing BMWs for the past 6 years and have had a great experience with Braman service and sale personnel. More

Superior service and experience Maruf always makes my service department experience exceptional. In all honesty, I continue to service my M5 at Braman because of employees like him. Maruf always makes my service department experience exceptional. In all honesty, I continue to service my M5 at Braman because of employees like him. Thanks. More

A knowleadgeable Service Advisor makes the difference!! Thanks to the assistance of Felipe Bocangel, we were able to schedule and execute all the repairs and services required by our X3, timely and complete Thanks to the assistance of Felipe Bocangel, we were able to schedule and execute all the repairs and services required by our X3, timely and completely. More

Customer service Maruf, is one of the best service advisors I have dealt with in over 30 years of buying cars. He's courteous, keep me informed of the status of the c Maruf, is one of the best service advisors I have dealt with in over 30 years of buying cars. He's courteous, keep me informed of the status of the car, and as always pleasant to deal with.receiving exceptional service from Maruf has become commonplace. More

5000 miles service It had obtained 5 stars if the car had been ready in less than 1 hour as originally promised. However, Chris was very kind and compensated accordingly It had obtained 5 stars if the car had been ready in less than 1 hour as originally promised. However, Chris was very kind and compensated accordingly. More

Customer service Great customer services leave the dealer with a great satisfaction of work and staff professionalism no long wait for pick up and answer all question Great customer services leave the dealer with a great satisfaction of work and staff professionalism no long wait for pick up and answer all question you have More

Excellent service! The service consultant Jose Alamo was very attentive and kept his word on how long the service would take. He was cordial and professional. I w The service consultant Jose Alamo was very attentive and kept his word on how long the service would take. He was cordial and professional. I would definitely recommend Braman service center. Sincerely, Jovanna Medina More

Professional, customer focused Had to replace rear tire due to a nail. Accommodated my need w/I hesitation and to my complete satisfaction. Thank you Maruf, as always a top customer Had to replace rear tire due to a nail. Accommodated my need w/I hesitation and to my complete satisfaction. Thank you Maruf, as always a top customer service professional. That's why I remain with Braman. More

Maruf is the BEST and most THOUGHTFUL agent. A+ to him I appreciate the professionalism provided by Maruf Muchallah. He made sure all my service needs were met with usual friendly, yet professional nature I appreciate the professionalism provided by Maruf Muchallah. He made sure all my service needs were met with usual friendly, yet professional nature. He is the only reason why I own my BMW so I can get it serviced at Braham! More