Braman BMW Miami - Service Center

Regular maintenance services I'm a Braman customer for over 10 years and have Felipe Bocangel as my service adviser since my first car and Felipe always go over and beyond to help I'm a Braman customer for over 10 years and have Felipe Bocangel as my service adviser since my first car and Felipe always go over and beyond to help and make my visit very pleasant and smooth, he is very accommodating even on an unexpected scheduled visit. Thank you Felipe you are the best!!!! More

excellent service everything corrected to my satisfaction.ease of making an appt, service performed in a timely fashion. minimal wait for my car when picked up. Very sa everything corrected to my satisfaction.ease of making an appt, service performed in a timely fashion. minimal wait for my car when picked up. Very satisfied More

Mysterious air conditioning problem after replacing twice! My 2006 BMW X3's air conditioner had been replaced a second time and soon after the same problem reoccurred where after driving for 30 miles or more w My 2006 BMW X3's air conditioner had been replaced a second time and soon after the same problem reoccurred where after driving for 30 miles or more would stop cooling and warm air would come out. My service rep Felipe Bocangle assured me that they would discover the cause and test drive it for 50 miles to make sure. I was given a complimentary BMW and treated like a VIP even though my car is not new and has high mileage! I even was assured that my car was in great shape and never was pressured to buy a new car! More

Amazing Exelent service advisor, the car was ready when it was promessed The quality of service and the advisor Jose Alamo were amazing Thanks again jose Exelent service advisor, the car was ready when it was promessed The quality of service and the advisor Jose Alamo were amazing Thanks again jose More

Excellent Service Do to flooding had an issue with my BMW received great service, took care of me right away my car is running flawlessly! My service consultant Jose Al Do to flooding had an issue with my BMW received great service, took care of me right away my car is running flawlessly! My service consultant Jose Alamo is great! More

Service Department needs better leadership. Was not happy to take in my 3 week old car in for service because of a oil leak. Their service department seamed disorganized. For three days i was ne Was not happy to take in my 3 week old car in for service because of a oil leak. Their service department seamed disorganized. For three days i was never updated on issue or progress. No phone call, no return calls, I had to keep calling to find out the details and stutus.My wife recieved an email, not a phone call, that the car was ready. She went to pickup the car and noticed the display screen was indicating the tires need air and asked the gentleman that brought out the car to check it out, because it was not there when we took it in. Instead of adding air he reset the system, the message would not go way.After I check the pressure, I found all four tires under 32 psi. Add air, reset the system and no more messages on the display. For Braman represent it self as a prestigious dealership, I was very disappointed. I train people in legistic and how to make them more efficient in their work, this department seams to be lacking customer care. More

Exceptional Service all around I can't rave enough about how absolutely pleasant, professional, and just all around great experience it was making my purchase at Branman BMW. Every I can't rave enough about how absolutely pleasant, professional, and just all around great experience it was making my purchase at Branman BMW. Everything from the amazing team that helped me Yoel (sales), Franchesca (Finance) and Armando (service). They make you feel like you're top priority and take note of every comment or wish. I don't live close but plan to continue taking the drive to this location. I don't foresee anyone else topping or matching this type of service. More

Stunning I was shocked at how Expensive particularly miscellaneous parts were? Maybe next time I should have the service person quote this. The valet service w I was shocked at how Expensive particularly miscellaneous parts were? Maybe next time I should have the service person quote this. The valet service was great More

Very Attentive I was treated like family! great service. Fast and delivered as promised. Waiting area was comfortable and I appreciated the free coffee early in the I was treated like family! great service. Fast and delivered as promised. Waiting area was comfortable and I appreciated the free coffee early in the morning. More

Excellent Service all around Mr. Maruf Muchallah goes above and beyond; he is very helpful and very knowledgeable. His customer service skills are the best I have experienced in Mr. Maruf Muchallah goes above and beyond; he is very helpful and very knowledgeable. His customer service skills are the best I have experienced in a very long time. He is always strive to meet the client's needs. More