Braman BMW Miami - Service Center

Continued excellent customer service from Maruf Braman provides excellent support and service at all levels and have been with Braman for over 15 years. Staff are vey professional, courteous and hel Braman provides excellent support and service at all levels and have been with Braman for over 15 years. Staff are vey professional, courteous and helpful. More

Great Service First time visiting dealership. I called originally for an estimate. I spoke with Aaron (Service Advisor) who was very welcoming and friendly. Because First time visiting dealership. I called originally for an estimate. I spoke with Aaron (Service Advisor) who was very welcoming and friendly. Because of Aaron's willingness to assist me i arrived within the hour. Service dept was extremely busy however my car was ready when promised. More

Excellent service My car had a problem with the lights, there were no interior lights, light turns, license plate light, reverse light, windows did not open. they solv My car had a problem with the lights, there were no interior lights, light turns, license plate light, reverse light, windows did not open. they solved the problem of my car, and I was told that the piece was defective. My attendant was Thomas Rutigliano, super good people. More

Great service The service manager Lucas Liboy went the extra mile when it calls for ensuring all the bases were covered. He accomodated my need from service when co The service manager Lucas Liboy went the extra mile when it calls for ensuring all the bases were covered. He accomodated my need from service when considering I showed up without an appointment. He also was great keeping me informed of the progress of the service process More

Service Fraud at Braman BMW - Miami. To sum up - the service done on my car is incomplete and the wrong part was replaced and my original part was not returned to me. On August 23, 20 To sum up - the service done on my car is incomplete and the wrong part was replaced and my original part was not returned to me. On August 23, 2018 - I took in my Z3 Bmw which was the car used in a James Bond movie and it has been kept in mint condition with very low mileage since it will be a valuable antique collectors car. The problem was that the battery would go dead after a week and I would need to get a boost to start the car. Braman BMW told me I needed a new instrument cluster. It was replaced and when I took it home the battery went dead within the week. I also noticed it was not the original part and the buzzers and indicates did not work properly. For example the original part came with chrome rings and the buzzer to indicate that your lights are on - no longer worked for example. Also the odometer was not set right with the mileage incorrect. I immediately asked for my original part back and wanted to take it to another dealership. They convinced me to bring it back again. When I picked it up a second time and took it home the battery went dead again within the week. Also the odometer was still incorrect and they did not fix my problems described above. I immediately returned again asking for my money back and my original part back. They refused to give my original part back and told me they would get back to me about my money. For numerous weeks - I talked to many people who gave me the run around. During that time I talked to another mechanic who wants to be anonymous. He said the real problem was just a low charge on the battery and the original part replaced was not needed. I then charged the battery to full capacity and the problem was solved. The car had no problems starting after 3 weeks. This was evidence that the real problem was just a low battery situation and the instrument cluster was not the real problem. As mentioned earlier this was to be an antique car and now it's going to cost me a lot more money to fix it right so it does not devalue the antiqueness of the car. More

Excellent Amazing friendly happy of work with me not waiting punctuality, I won’t charge Braman for not other dealer for service or and purchase .Thank you very Amazing friendly happy of work with me not waiting punctuality, I won’t charge Braman for not other dealer for service or and purchase .Thank you very much More

Bumper repair Great service by entire staff especially Ophir and Joey Z who were both very pleasent and helpful in their advice and service. They took great care of Great service by entire staff especially Ophir and Joey Z who were both very pleasent and helpful in their advice and service. They took great care of me and my car. More

Amazing Service Exceptional service as would be expected! Maruf is the man, he listened to my issues and addressed everything throughly in a clear and concise manner. Exceptional service as would be expected! Maruf is the man, he listened to my issues and addressed everything throughly in a clear and concise manner. I was even given a loaner since the service took a few days and even then, it was completed in 4 days and my BMW drives like new! The loaner matched the trim on my vehicle which was a very pleasant surprise. The paperwork is so professional as well. They’ll detail everything that was moved or touched, even by how much down to the mm. I am very impressed with Bramans customer service. More

The best service of any dealerships your service rep is proactive, committed to excellence and follows through.He makes you feel you are the only customer each and every time and is extr your service rep is proactive, committed to excellence and follows through.He makes you feel you are the only customer each and every time and is extremely reliable and keeps you posted on the progress of the service. He is also available and reachable when you need him. More

Recall taken care of Great and fast service, customer service outstanding, straight to the point , no wasting time. Will definitely recommend this dealership and will com Great and fast service, customer service outstanding, straight to the point , no wasting time. Will definitely recommend this dealership and will come back in the future More