Braman BMW Miami - Service Center

Brought my CPO 328i in for a repair which I was told by the service department was covered yet when I take the car in for service the agent whose name I shall not mention, tells me the repair is not cover the service department was covered yet when I take the car in for service the agent whose name I shall not mention, tells me the repair is not covered and will cost over$1,000.00. Of course, I informed him I was told the opposite and left. Called another BMW dealer (not Braman affiliated), and was told repair would be covered and sure enough, it was! Stay away from Braman they will rip you off. Terrible, dishonest service department. More

Always feeling I being taken care of in a great manner. I get frequent updates during the process and the one who pickup my car call me in advance. Always a pleasure to deal with Brahman. Thanks get frequent updates during the process and the one who pickup my car call me in advance. Always a pleasure to deal with Brahman. Thanks More

Thomas Rutigliano, my service consultant, is very professional and on point with service.. But most importantly his customer service is excellent (A++).. Thank you Thomas! professional and on point with service.. But most importantly his customer service is excellent (A++).. Thank you Thomas! More

Excelente atención, muy profesional la persona de servicios que me atendió. Sin dudas Braman es el mejor BMW dealership y mejor servicio BMW de Miami. servicios que me atendió. Sin dudas Braman es el mejor BMW dealership y mejor servicio BMW de Miami. More

Peter Armstrong always goes above and beyond to make sure I am completely satisfied . East to work with when I have questions and getting me in for an appointment Great experience. I am completely satisfied . East to work with when I have questions and getting me in for an appointment Great experience. More

Service was good, once I was actually connected with a customer service rep. Despite making what I thought was a 'first thing in the morning' appt on Saturday, the wait time was long bc too many others we customer service rep. Despite making what I thought was a 'first thing in the morning' appt on Saturday, the wait time was long bc too many others were there, presumably also with appts, and not enough reps to attend to everyone. Next time, I'll look to schedule an appt during the week some time. More

Jomar Orozco is my service rep. He always makes me feel like I matter to the dealership. He is very helpful by offering choices when available. like I matter to the dealership. He is very helpful by offering choices when available. More

I enjoyed our pleasantries and professionalism. My vehicle was returned with all required and requested services performed. My service manager was thorough and kept me informed throughout. vehicle was returned with all required and requested services performed. My service manager was thorough and kept me informed throughout. More

Always a pleasure to work with Maico - he has a nice personality and takes good care of his customers! I very much appreciate his efforts M personality and takes good care of his customers! I very much appreciate his efforts M More

Braman BMW has wowed me every time. So glad we decided to move to a different dealer as their customer service is over the top and better than we have ever experienced. move to a different dealer as their customer service is over the top and better than we have ever experienced. More