Braman BMW Miami - Service Center

Service As always my Service Advisor Kristopher Barres is excellent. I recommend anyone who needs an advisor to go see him. Very knowledgeable and always a As always my Service Advisor Kristopher Barres is excellent. I recommend anyone who needs an advisor to go see him. Very knowledgeable and always a pleasure to work with. More

Always Professional My service tech is always professional and service is always quick. I can get in and out and be to work on time. He always informs me of what needs to My service tech is always professional and service is always quick. I can get in and out and be to work on time. He always informs me of what needs to be addressed. More

Good service and work Everything that I requested was completed and even more. I am very pleased with the work that was done, however I do have an. issue with the condition Everything that I requested was completed and even more. I am very pleased with the work that was done, however I do have an. issue with the condition that the car was returned to me in. Work was done along the dashboard and windshield and theses areas were left very dirty. The car should have been detailed and the interior cleaned. More

Terrific service writer Always receive outstanding service from Felipe, I have been servicing my vehicles with him for over 17 years and he is the best service advisor I have Always receive outstanding service from Felipe, I have been servicing my vehicles with him for over 17 years and he is the best service advisor I have had the pleasure to work with. More

Last minute service/ no previous appointment I stopped by the dealership at 7:45pm just before closing. Felipe professionally and promptly handled my request and arranged and explained another ne I stopped by the dealership at 7:45pm just before closing. Felipe professionally and promptly handled my request and arranged and explained another necessary repair which was balancing the tires. Whilst preparing his paperwork, the rental car was already being organized. I left Braman that evening shortly after 8pm. Excellent service! Text follow up about progress and approval of repair was equally flawless. More

Great service as usual the only issue is the fact that the loaner counter always seems kaotic and there was an issue with enough loaner vehicles that was handled p as usual the only issue is the fact that the loaner counter always seems kaotic and there was an issue with enough loaner vehicles that was handled poorly in my opinion. Several BMW cliens where asked to uber and offers reimbursements but it’s the way they where told that mini clients had preferential treatment and they could not get a car befor those clients. Once again it did not affect me they treated me great and I was lucky to get a car and the information was not incorrect it’s just the way it was presented... suggestions make the loaner reservations part of the service appointment... this way the rental counter is not taken by surprise with the amount of loaners. Thanks More

Poor customer service It’s getting worse year after year. Longer time to perform a regular service, almost 2 months to have an engine replaced and no even do the job right It’s getting worse year after year. Longer time to perform a regular service, almost 2 months to have an engine replaced and no even do the job right in the first 2 attempts, No more refund for Uber and very cheap and uncomfortable loaner cars if you are lucky to get one because you showed up at 7am. I just think that for a dealership that always overprice the leases the attention to customers should be so much better without making you feel they are doing you a favor. More

great experience , was given a loaner quickly and easily. would recommend to anyone looking to bring their car in for service. fast and painless process , was given a loaner quickly and easily. would recommend to anyone looking to bring their car in for service. fast and painless process More

Service Great customer service. Very convenient that they work on Sunday really late. I was able to pick up my car late on Sunday. Employees are all courteous Great customer service. Very convenient that they work on Sunday really late. I was able to pick up my car late on Sunday. Employees are all courteous. More

Kris is an exceptional advisor. I've been going to Braman for more than 20 years to have my vehicle serviced. Kris is by far the best advisor I have ever had. He is courteous, know I've been going to Braman for more than 20 years to have my vehicle serviced. Kris is by far the best advisor I have ever had. He is courteous, knowledgeable and gets me in and out fast. More