Braman BMW Miami - Service Center

Fee and cost outrageous Return your rental to BMW and have to pay a $350 fee, to return it! This is xxxxxxxxx and I will never come back to you guys! Return your rental to BMW and have to pay a $350 fee, to return it! This is xxxxxxxxx and I will never come back to you guys! More

terrible service was extremely delayed. Had an appointment for 11 on 5/1; Car was supposed to be ready on Friday. Told on Friday car would not be ready unt service was extremely delayed. Had an appointment for 11 on 5/1; Car was supposed to be ready on Friday. Told on Friday car would not be ready until Saturday. Then told late Friday it would not be ready until Monday. We were told that even though we had an appoimtment for 5/1 at 11; when an appointment is made for that time, the car isn't worked on until the next day. Why lie to us? The work was not more than several hours; even if it was more, the car should have been ready by Friday. To top it off, we received a Honda (the cheapest model) as a loaner More

Improved Bmw experience Better drop off experience then last time Was out in 30 minutes wt loaner Good overall experience Little slow On retrieving my car Positive Better drop off experience then last time Was out in 30 minutes wt loaner Good overall experience Little slow On retrieving my car Positive experience Compared to last one. More

Required maintenance for a faulty power window motor Excellent service overall by BMW maintenance !! Aaron was professional, courteous ..and attentive to my needs I Also appreciate the prompt service Excellent service overall by BMW maintenance !! Aaron was professional, courteous ..and attentive to my needs I Also appreciate the prompt service in obtaining a loaner vehicle... Thanks again.... More

Amazing Customer Service! There’s nothing better than experiencing AMAZING customer service! I have Aaron (my new advisor going forward) to thank for that. He was very friendly There’s nothing better than experiencing AMAZING customer service! I have Aaron (my new advisor going forward) to thank for that. He was very friendly, knowledgeable and attentive. Knowing I was pressed for time, he even had my car waiting at the pickup area so I wouldn’t be late to work. It was a pleasure working with him! More

They never quite get it right Never received an update on my car even though it was there for almost 2 weeks. The cashier didnt greet me nor communicate with me during transaction Never received an update on my car even though it was there for almost 2 weeks. The cashier didnt greet me nor communicate with me during transaction.. Braman need to either retrain or rehire its employees. Customers are oaying absurds amounts of money and at the very least a smile from your employees would soften the blow. More

review of 19000 miles Maintenance service. Review of 19000 miles and change of 4 tires Dunlop and tires alignment. I am not associated with any dealership por service servi Maintenance service. Review of 19000 miles and change of 4 tires Dunlop and tires alignment. I am not associated with any dealership por service service. It was a private service More

Bismark was Excellent! Bismark was great. Very attentive and readily available He really understands the term "customer service". Went out of his way to provide over the to Bismark was great. Very attentive and readily available He really understands the term "customer service". Went out of his way to provide over the top service in a professional and courteous manner. Something you don't see in Miami anymore. More

Maruf is fantastic. I can go to a closer dealer for service but come back to Brahman because of Maruf. He’s fantastic, professional, helpful, accommodating, knowledgeable I can go to a closer dealer for service but come back to Brahman because of Maruf. He’s fantastic, professional, helpful, accommodating, knowledgeable and friendly. More

Maintenance Aaron was very helpful. Provided the best service possible. Very knowledgeable and timely with every concern. I was provided a nice loaner vehicle. Ve Aaron was very helpful. Provided the best service possible. Very knowledgeable and timely with every concern. I was provided a nice loaner vehicle. Very pleasant experience. I will definitely return. More