Braman BMW Miami - Service Center

At the Valet to pick up the car after service At the Valet to pick up my car after service it took 45 minutes for them to bring the car. People at the Valet Counter did not speak English and I do At the Valet to pick up my car after service it took 45 minutes for them to bring the car. People at the Valet Counter did not speak English and I don't speak Spanish. So there was communication issues. three times I asked for status of my car and all she could say was "Sit" More

Service was professional and courteous. I got there and Maruf welcomed me and explained the type of service the vehicle needed. I got a good loaner car and later that day I was contacted I got there and Maruf welcomed me and explained the type of service the vehicle needed. I got a good loaner car and later that day I was contacted when my car was ready. My car was washed and ready to go. More

Scheduled maintenance Great service! Everything done with high quality, as always. Good communication too. The only area to improve is the speed of the car rental proces Great service! Everything done with high quality, as always. Good communication too. The only area to improve is the speed of the car rental process, too slow. More

Professional, very helpful the agents were nice, helpful and explaining things, gave me a replacement car and explained to me the system, than called me when i was ready the agents were nice, helpful and explaining things, gave me a replacement car and explained to me the system, than called me when i was ready More

BMW 330i - Thomas R I wanted to say that my experience was unparalleled. My service advisor Thomas R is consistent in his follow up and in providing a luxurious experienc I wanted to say that my experience was unparalleled. My service advisor Thomas R is consistent in his follow up and in providing a luxurious experience. I value the timeliness of all his communication. I have recommended him to my friends! Thank you Thomas More

A pleasure to deal with. Each time my daughter or I come to Braman, Maruf and Amir take care of everything for us..They also return call in a reasonable amount of time. .I hig Each time my daughter or I come to Braman, Maruf and Amir take care of everything for us..They also return call in a reasonable amount of time. .I highly recommend Braman!!! More

excellent Armando was very helpful and knowledgable Service was quick Service cashier very friendly Agustin Falcon great service Manager and very helpful. Al Armando was very helpful and knowledgable Service was quick Service cashier very friendly Agustin Falcon great service Manager and very helpful. Always with a smile. More

Great service Service is great, right down to the appointment, the visit, the loaner vehicle and pickup, it was done organized and professional. Really couldn’t ask Service is great, right down to the appointment, the visit, the loaner vehicle and pickup, it was done organized and professional. Really couldn’t ask for better. Aaron Vázquez my service professional kept me informed of what my vehicle needed and had my vehicle called down and waiting for me when I arrived to pickup. Love it. Thank you. More

Worst service experience imaginable. My one year old car was towed to the dealership on Friday, August 30st because it would not start. Got a txt form the dealership Friday afternoon t My one year old car was towed to the dealership on Friday, August 30st because it would not start. Got a txt form the dealership Friday afternoon that my car is being worked on. Call the dealership talk to service advisor, tell him that I am a New Yorker and on my way back to NY. After the car is fixed I would need help arranging it shipment back to NY. "Not a problem." Great. On Tuesday I call the dealership just to find out that noone looked at it, because of the storm Dorian. What storm, it missed Miami? Ok, fine. Thursday call again and being told that fuel pump need to be replaced but the pump is special order and is being shipped. Why is fuel pump for 2019 series 4 BMW a special order? Makes no sense. Call them again on Friday, September 6th, - no call back. Then get a TXT that my car is ready for pickup. Great. Call leave a message for the service rep and text asking for arranging for the car to be shipped to NYC, no txt back no call back. Call again today, Monday September 9th, leave a message. Get a call back, service rep tells me "We do not ship cars, you have to arrange it on your own." This is a auto dealership, what do you mean you don't ship cars? left a message for a service manager, waiting for a call back. Disgrace! One week to replace one warranty covered fuel pump and an auto dealer that does not ship cars. Unbelievable. More

CAR RENTAL As always, it took 10 minutes for the Service Advisor to get my car and paper work ready. I arrived at 10:10 and was finished with him at 10:20/25. As always, it took 10 minutes for the Service Advisor to get my car and paper work ready. I arrived at 10:10 and was finished with him at 10:20/25. The car rental was a NIGHTMARE! Sat for over an hour - did not get car til 11:40. The people working behind the counter have no people skills. More