Braman BMW Miami - Service Center

I love bringing my car here! Bismark Guerrero is amazing and everyone is so friendly. I always leave satisfied with service and value. Thank you!! and everyone is so friendly. I always leave satisfied with service and value. Thank you!! More

my car was under warranty and it got all the parts that it needed at no cost. My only issue is that I took my car 4 times, and every time it stayed there the entire week. Sure, I got a loaner, but still. it needed at no cost. My only issue is that I took my car 4 times, and every time it stayed there the entire week. Sure, I got a loaner, but still. Every time I went they told me that they would not even look at it until the next day, stating that they were backed up. I would prefer to hear, bring it tomorrow and we will have a look then. anyway, I can't really complaint as I got all the parts at no cost. More

Very pleasant and smooth the service provided by service representative Peter Armstrong. He makes you feel home at Braman BMW and would highly recommend him . representative Peter Armstrong. He makes you feel home at Braman BMW and would highly recommend him . More

I brought my 2020 BMW X5 M5.0i in for oil service. The process went well and I picked up my car the following day. Unfortunately, with 50 miles of driving the car after the service, the next morning the process went well and I picked up my car the following day. Unfortunately, with 50 miles of driving the car after the service, the next morning the oil plug came lose on the Palmetto Expressway and all the oil drained out of my car. I understand mistake but what is really disappointing is that the service dept. tried to hide and lie about what the source of the problem was. I personally watched the oil drain out of my car as I was flagged by a driver on the road that my car was smoking and luckily turned the car off before the oil leaked out. The service manager and agent did a very good job under the circumstances but I expect a lot more from the service department and a state of the art facility. i would like to understand how this could happen and what Brahman will do to prevent this from happening in the future. Jim Padron More

It I would give it a zero I would. They tried to tell me a part was not covered by warranty when it was. Scammers. a part was not covered by warranty when it was. Scammers. More

The service is always exceptional!!! When I purchase again I will definitely make Braman my choice!!!! Scott is always very helpful with all my needs. again I will definitely make Braman my choice!!!! Scott is always very helpful with all my needs. More

Amazing customer service by Birsmack at service. I recommend this dealer since you step for the first time and throughout the process, everything is nice! First Mauricio the manager at sales did an ex recommend this dealer since you step for the first time and throughout the process, everything is nice! First Mauricio the manager at sales did an excellent job! then when I had to take my car to service Bismarck took care of everything! Thank you guys! More

Thank you to JC Barbosa , is super professional as always. Thank you to Mr. Pimienta my excellent sales advisor. I am a Braman BMW customer since 2003 , I was able to see the Dealer transformations a always. Thank you to Mr. Pimienta my excellent sales advisor. I am a Braman BMW customer since 2003 , I was able to see the Dealer transformations across the time very impressive. More

Felipe and Jesus were grate. Everything was as promised. No stress or worries. thank you so much for your professionalism. That is why we buy/lease all of our vehicles at Braman BMW Miami! No stress or worries. thank you so much for your professionalism. That is why we buy/lease all of our vehicles at Braman BMW Miami! More

Fernando is righteous as always. My only wait was for the loaner car. The service is excellent in all aspects and my visit was pleasant. the loaner car. The service is excellent in all aspects and my visit was pleasant. More