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Braman BMW Miami - Service Center

Miami, FL

2.6
756 Reviews

756 Reviews of Braman BMW Miami - Service Center

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December 12, 2021

You kept my car for months because tour commuter system was down, you did not provide any help and you wanted to charge me storage you took my money you gave me zéro service. More

by CARLINEBONTEMPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember at this time
Dec 29, 2021 -

Braman BMW Miami responded

Thank you for providing us with your contact information. We're very sorry to see that you didn't have the best experience at our dealership. A representative from our dealership will be in touch soon. Braman BMW Miami Team

October 30, 2021

Very happy with services I get, Maruf has always been great, responsible, timely. Very professional , polite, communicative and professional. Excellent service. More

by cenksengun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Martinez
Oct 31, 2021 -

Braman BMW Miami responded

Thank you for the kind words for Marc and and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 30, 2021

I found the service area to be beautifully maintain. As always my service adviser Felipe Bocangel is amazing not only is he on top of the status of my car he always keeps me inform specially when I am wait More

by CANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Pimienta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felipe Bocangel and Gus Falcon, Willie Peraza
Oct 31, 2021 -

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear Jesus, William, Felipe, Gus and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 29, 2021

I waited more than 1 hour to get a loaner and when they finally gave me one, it was a minivan that smelled like cigarette More

by FELIPE79MUNOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Nov 15, 2021 -

Braman BMW Miami responded

Felipe, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Braman BMW Miami Team

October 29, 2021

My service adviser Peter was outstanding! He explained everything and my car was in and out. Excellent service! More

by ptikki12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Armstrong in Service
Oct 31, 2021 -

Braman BMW Miami responded

Thank you! Peter and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman BMW Miami. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 29, 2021

My service advisor Aaron was absolutely outstanding! Very communicative, helpful, and provided fast, quality service. More

by cn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
Oct 31, 2021 -

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that Aaron had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Braman BMW Miami. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 28, 2021

Good, excellent. I’m glad to be a bmw customer. Fast and High service quality More

by Hpena8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristopher Barres
Oct 28, 2021 -

Braman BMW Miami responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman BMW Miami, we look forward to having you as one of our valued customers for many more years to come! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 26, 2021

Great service. My sales representative was very communicative and transparent about the entire process. No wait time More

by HG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renzo Hidalgo
Oct 26, 2021 -

Braman BMW Miami responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 22, 2021

Braman are the best. Great customer service, fast, clean, friendly, very professional. I am very satisfied overall, it was a great experience. More

by Jaanduray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrey Lopez
Oct 25, 2021 -

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 21, 2021

Braman is an experience .. super clean, organized, and professional. My advisor, Felipe Bocangel, is the ultimate.. More

by villas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Bocangel
Oct 21, 2021 -

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Felipe delivered such a great experience! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740