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Braman BMW Miami - Service Center

Miami, FL

4.6
970 Reviews

970 Reviews of Braman BMW Miami - Service Center

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May 27, 2022

I just got my SIXTH BMW from This dealership, highly recommend Braman as the best in South Florida.. Mr. Jesus Pimienta is the best at giving you a VIP experience! No nonsense here! More

by l_toledo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Pimienta
May 27, 2022 -

l_toledo responded

All I can say is THEY ARE THE BEST. BRAMAN and JESUS PIMIENTA are a great combination for a memorable car buying experience!

May 14, 2022

Braman Motors are crooks. Hit my car and refused to take responsibility. I contacted the service manager Miami and he did nothing. I am out of pocket to repair car. Damage le More

by Mkokolcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braman
May 21, 2022 -

Braman BMW Miami responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Braman BMW Miami Team

May 21, 2022 -

Mkokolcpa responded

561 706-9772

April 11, 2022

They really understand what good customer service is! And they go the extra mile to help you! Great service at a fair price! More

by EducatedConsumerMiami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yoselin, Candida, Karina, Angela and Keila
Apr 11, 2022 -

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

January 25, 2022

Bought three X5 from there, service is always been good until now. Took my X5 for oil change and a recall and two weeks later they call me to tell me my car was involved in an accident. They didn’t know wh More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Falcone
December 12, 2021

You kept my car for months because tour commuter system was down, you did not provide any help and you wanted to charge me storage you took my money you gave me zéro service. More

by CARLINEBONTEMPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember at this time
Dec 29, 2021 -

Braman BMW Miami responded

Thank you for providing us with your contact information. We're very sorry to see that you didn't have the best experience at our dealership. A representative from our dealership will be in touch soon. Braman BMW Miami Team

October 30, 2021

Very happy with services I get, Maruf has always been great, responsible, timely. Very professional , polite, communicative and professional. Excellent service. More

by cenksengun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Martinez
Oct 31, 2021 -

Braman BMW Miami responded

Thank you for the kind words for Marc and and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 30, 2021

I found the service area to be beautifully maintain. As always my service adviser Felipe Bocangel is amazing not only is he on top of the status of my car he always keeps me inform specially when I am wait More

by CANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Pimienta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felipe Bocangel and Gus Falcon, Willie Peraza
Oct 31, 2021 -

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear Jesus, William, Felipe, Gus and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 29, 2021

I waited more than 1 hour to get a loaner and when they finally gave me one, it was a minivan that smelled like cigarette More

by FELIPE79MUNOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Nov 15, 2021 -

Braman BMW Miami responded

Felipe, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Braman BMW Miami Team

October 29, 2021

My service adviser Peter was outstanding! He explained everything and my car was in and out. Excellent service! More

by ptikki12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Armstrong in Service
Oct 31, 2021 -

Braman BMW Miami responded

Thank you! Peter and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman BMW Miami. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

October 29, 2021

My service advisor Aaron was absolutely outstanding! Very communicative, helpful, and provided fast, quality service. More

by cn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
Oct 31, 2021 -

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that Aaron had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Braman BMW Miami. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

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