Braman BMW Miami - Service Center

The perfect service, professional attention. The only thing I don't understand is why I had to wait 33 minutes for the car to be delivered. It seems to me that there are problems of planning and deliver thing I don't understand is why I had to wait 33 minutes for the car to be delivered. It seems to me that there are problems of planning and delivery coordination. More

Maruf is superb. Always on top and keep you informed. Treat you like friends and knows you by your name and knows your car history Treat you like friends and knows you by your name and knows your car history More

Thomas was very helpful and accommodating since my usual service advisor was not available. He kept me well informed about repairs and was very polite...excellent customer service. service advisor was not available. He kept me well informed about repairs and was very polite...excellent customer service. More

Andrey Lopez is an amazing Gentleman. Very polite, prompt and professional. I will always go back to him in the future. He followed up on every step regarding my service. Too bad you don't have BMW's as loan and professional. I will always go back to him in the future. He followed up on every step regarding my service. Too bad you don't have BMW's as loaners. More

I was summoned to replace the passenger side airbag of my E46 325i and under the supervision of Armando Acosta, I received exceptional attention, treatment and service, typical of a first class automotive de E46 325i and under the supervision of Armando Acosta, I received exceptional attention, treatment and service, typical of a first class automotive dealer, from the reception and loan of a vehicle almost new down to the precision and quality of the work done. More

Felipe me ayudó con la devolución del lease de mi BMW X5... estando viviendo en Argentina por la pandemia, sin posibilidades de viajar a US para devolver el vehículo, él hizo lo posible y más para darme X5... estando viviendo en Argentina por la pandemia, sin posibilidades de viajar a US para devolver el vehículo, él hizo lo posible y más para darme un servicio excelente More

Great service & professionalism from my advisor, Kris, who knew how to handle my situation and come up with the right solution to get the job done. who knew how to handle my situation and come up with the right solution to get the job done. More

Thomas was very nice and courteous. He kept me updated regarding my vehicle and arranged transport for me to and from my facilities. 5 star treatment by Thomas!! regarding my vehicle and arranged transport for me to and from my facilities. 5 star treatment by Thomas!! More

No charge as diagnostics did not verify my complaint. No trouble found ..Kris from Customer service called with the Shop manager on the line asking me to define the symptoms since none was found. The one ne trouble found ..Kris from Customer service called with the Shop manager on the line asking me to define the symptoms since none was found. The one negative . car in shop for 4 days More

You should not have to leave a verbal statement in order to write a review. This survey was the worst part of my experience, and would be enough to drop the overall rating by 1 star. But Aaron was great, an to write a review. This survey was the worst part of my experience, and would be enough to drop the overall rating by 1 star. But Aaron was great, and I won’t do that to him. I also won’t ever fill out this survey again. More